Shipping & Returns

Everything in the KEEP CALM shop is printed after you order it. That one fact shapes how your order ships and what can be returned, so here it is in plain language.

How your order is made

Nothing in the shop is held in stock. Products are produced and shipped on demand by our print-on-demand partner network, currently Printify and its print providers. KEEP CALM INC offers the designs; a print provider makes your item once the order reaches them. Proceeds fund our free programs.

Shipping

Shipping options, costs, and delivery estimates are shown at checkout, before you pay. They are not one number we can print here: they depend on the item, on which print provider makes it, and on where it is going. Orders of several items can be made in different places and arrive separately.

Returns

Because items are printed to order, returns are generally limited to damaged, defective, or misprinted items, as described at checkout.

If your order arrives damaged, defective, or misprinted, email Contact@KeepCalm.org with your order number and a photograph of the problem, and we will make it right.

Wrong size, or changed your mind

Since your item was printed for you, we usually cannot take it back for a size change or a change of mind. Check the size details on the product page before ordering. If something has gone wrong with your order, write to us anyway and we will see what we can do.

Memberships are separate

A KEEP CALM membership is not a shop order, and it carries our money-back guarantee: if KEEP CALM is not for you, tell us and we refund you. No deadline, no forms. Email Contact@KeepCalm.org.

Questions

Write to Contact@KeepCalm.org. The full agreement for using KeepCalm.org, including the shop, is in our Terms of Use.