Afotusɛm ntiantia
- Watch for change, not a type.
- Check on your steadiest stars too.
- Name what you saw, then listen.
Afɔbu su pɔtee bi wɔ hɔ a ɛbɔ ɔhwɛfo bere a obi pa firi ɔpon no ano. Wosan kenkan asram kakraa a etwaam no na nsɛnkyerɛnne no da adi seesei. Mmuae a ɛyɛ tiawa. Mfoninitwa a egyaee. Adwuma a na ɛda so reba bere ano nanso na anigye no afi mu. Woannhu saa nneɛma no efisɛ na wonhwɛ adwene mu. Woannhu efisɛ ɔbrɛ yɛ komm, na nnipa a wɔde betumi anya no taa yɛ wɔn a wɔka ho akyiri koraa.
Saa asɛm yi fa saa ntam kwan no toabɔ ho. Ɛnyɛ sɛ wubetumi ahu obiara yare (worentumi, na ɛnsɛ sɛ woyɛ), na mmom sɛ wubetumi ahu ɔhaw ntɛm ara ma woaboa ankasa, bere a mmoa da so te sɛ nkɔmmɔbɔ sen sɛ ɛyɛ adwumagyae krataa.
Nea ɔbrɛ yɛ ankasa
Eboa sɛ wode pɔtee, efisɛ wɔde "ɔbrɛ" di dwuma ma biribiara, fi dapɛn a emu yɛ den kosi ɔhaw ankasa. Wiase Apɔwmuden Kuw (WHO) kyerɛkyerɛ mu pɔtee sɛ ɛyɛ yare a efi adwumam ahokyere a ɛkɔ so daa a wɔanhwɛ no yiye, na ɛda ne ho adi wɔ akwan abiɛsa so: ɔbrɛ a emu dɔ, adwene mu kwantwa anaa kasakoa a ɛkɔ soro wɔ adwuma no ho, ne nkakrankakra adwene sɛ wonyɛ adwuma yiye. Ɛno a ɛto so abiɛsa no ho hia na wobu no ani. Ɔbrɛ ho yare nyɛ abrɛ nko. Ɛyɛ obi a ɔreyera gyidi nkakrankakra sɛ ne mmɔdenbɔ yɛ nsonsonoe bi.
Adwene ho nimdefo Christina Maslach, a ɔkyekyeree nhwehwɛmu dodow a ɛda sɛnea yesusuw ɔbrɛ akyi no, ka asɛm bi a ɛfata sɛ yedwen ho. Ɔbrɛ ho yare yɛ ahyehyɛde mu ɔhaw kɛse, ɛnyɛ ankoryɛ huammɔ. Ɛtaa nyin baabi a nnipa nni tumi pii, pefee pii, anuonyam pii, anaa adwuma a ɛnnyae da. Saa nsakrae no sesa nea worehwehwɛ. Wonrehwehwɛ nnipa a wɔyɛ mmerɛw. Worehwɛ tebea ahorow a ɛbrɛ nnipa a wɔyɛ den ase.
Ade foforo a ɛhyɛ WHO asɛm no mu ne asɛmfua "daa" no. Ɔbrɛ yɛ ɔkwan tenten no awiei, ɛnyɛ da bɔne biako. Ɛnam ahokyere a wɔanhwɛ so da no fi ase nkakrankakra, ɛno ankasa nti na ɛyɛ mmerɛw sɛ wobɛhwere no bere a ɛrekɔ so na ɛda adi pefee wɔ akyi. Akwan abiɛsa no nso taa ba so. Ɔbrɛ na ɛtaa di kan. Afei kasakoa no, bere a obi bɔ ne ho ban denam dwene a ɔdwen ho kakra. Adwene sɛ ɛyɛ kwa no na ɛtaa ba akyiri. Sɛ wuhu wɔ ɔbrɛ bere mu a, mpɛn pii no, woredwen adwuma adesoa ho nkɔmmɔ. Bere a edu "adɛn nti na mereyɛ eyi koraa" no, na ebia woredwen obi a ɔwɔ ɔpon no ano ho. Ntɛm yɛ adɔe ne ho na ɛnka. Ɛyɛ nsonsonoe a ɛda ɔhaw a wobetumi asiesie ne onipa a worehwere no ntam.
Nsɛnkyerɛnne no yɛ nsakrae, ɛnyɛ subansu
"Ɔbrɛ subansu" biara nni hɔ. Ade a mfaso wɔ so paa a wubetumi adi akyi ne nsakrae, nsonsonoe a ɛda sɛnea na obi ba pɛn ne sɛnea ɔba mprempren ntam. Ɔhwɛfo ho nhwehwɛmu a wɔbɔɔ no dawuru wɔ nhwehwɛmu nhoma mu no huu sɛ ɔhwɛfo a wohui ɔbrɛ ntɛm no na wɔrehu saa nsakrae yi ankasa. Obiako kaa sɛ ohui sɛ biribi enye fi adwumayɛni bi email mu kasa mu: "emu yɛ den paa, ɛnyɛ sɛnea na ɔte kan."
Ɛno ne ne suban. Nketenkete, pɔtee, a ɛyɛ mmerɛw sɛ wobɛkyerɛ ase biako biako. Hwɛ kuw a eyinom yɛ wɔ nnapɛn mu, ɛnyɛ nna:
- Ahoɔden a ɛnsan mma. Ɛnyɛ Dwoada a wabrɛ, na mmom abɛ a ɛtena nnawɔtwe awiei ne akwamma akyi.
- Kasa mu nsakrae. Ɔdɔ a ɛrebɛyɛ kɛkɛkɛ. Aboterɛ a ɛrebɛyɛ tiawa. Adwumayɛni a ɔtaa yɛ adɔe a ɔreyɛ komm wɔ nhyiamu mu anaa emu yɛ den wɔ atwerɛ mu.
- Twe ne ho. Sɛ ɔto frɛ a wonhia mu, ɔdidi awia adwuma nko ara, ɔfi kuw no ayɔnkofa nketenkete mu.
- Kasakoa baabi a na ɔdɔ wɔ kan. Ani a wɔdan, "mfaso bɛn na ɛwɔ so," obi a na ogyina adwuma no akyi a seesei ɔbɔ ne mmati gu so.
- Ahotoso a ɛrehwere wɔ obi a ɔtaa yɛ pɛ. Nneɛma a ɛyera, mfiase a ɛkyɛ, nneɛma a ɛhwere a na ɛnyɛ saa da.
- Nipadua a ɛrekyerɛ. Tikɔ a ɛtaa ba, yafunu yare, yare nna pii, ɔbrɛ a ɔbɔ ho din te sɛ nea ɛho nhia.
Mayo Clinic kyerɛ nsɛmmisa anan a obi betumi abisa ne ho, na ɛyɛ akontaabu komm ma nea wubetumi ahu wɔ obi foforo mu: Wabɛyɛ kasakoa anaa obibu wɔ adwuma mu ana? Ɔte sɛ nea ɔtwe ne ho ba na osi pi sɛ obefi ase ana? Wabɛyɛ obufu anaa obi a ne bo nye wɔ nnipa a wɔatwa ne ho ahyia ho ana? Onni ahoɔden a ɔde bɛyɛ adwuma yiye daa ana? Aane ma pii, a ɛkɔ so bere tenten, fata sɛ wofa no aniberesɛm.
Aniani a ɛwɔ obiara ho bɛyɛ
Eyi ne afiri no. Yɛhwɛ kwan sɛ ɔbrɛ bɛyɛ sɛ obi a ɔrebubu, enti yɛhwehwɛ nea ɛda adi na yɛhwere nea ɛhintaw wɔ baabi a ɛda adi. Saa ɔhwɛfo ho nhwehwɛmu koro no ara huu sɛ nnipa a ɔhwɛfo no ho dwiriw wɔ paa sɛ wɔhwere wɔn no taa yɛ wɔn a wɔde wɔn ho hyɛ adwuma mu, wɔn a wɔn ani gye, na wɔpɛ sɛ biribiara yɛ pɛ. "Ɛyɛ nea ɛtaa ba sɛ wonhu sɛ ɛreba nso," ɔhwɛfo biako gye too mu.
Susuw hena na ɛno kyerɛ. Onipa a ɔnka "daabi" da. Nea ɔde adwuma ba ntɛm. Nea obua wɔ anadwo nnɔn dubaako na ɔsrɛ kwan wɔ akyitwa ho. Adwumayɛ a ɛkɔ soro ne ho a wode hyɛ adwuma mu betumi atena ɔbrɛ a emu yɛ den paa so, na nimdeɛ a ɛhintaw no ankasa na ɛma onipa no a worehwere no bo yɛ den paa. Enti sɛ wo adwene mu mfoni a ɛfa ɔbrɛ adwumayɛni ho yɛ nea ɔrebubu a ɛda adi a, trɛw mu. Hwɛ wo nsoromma nso. Titiriw wo nsoromma.
Nneɛma abien foforo fura yɛn ani komm. Nea edi kan ne sɛ wopɛ obi. Yɛhwɛ nnipa a yɛbɛn wɔn so kakraa, ɛnyɛ kɛse, efisɛ ɛte sɛ nea ɛyɛ ɔtaneɛ sɛ wobebisa adamfo nsɛm. Nea ɛto so abien ne yɛn ankasa adesoa a ɛboro so. Bere a wo ani abre a, wonnante abrannaa so, wonni dan no mu, na wuhu wo nkurɔfo kakraa kɛkɛ. Nea ɛsiesie abien no nyinaa yɛ pɛ: ma nkitahodi nyɛ su a wohyɛ da yɛ sen biribi a woyɛ bere a kɔkɔbɔ adonnowa rebɔ nko.
Hwɛ tebea no, ɛnyɛ onipa no nko
Sɛ ɔbrɛ nyin fi adwumam tebea mu a, ɛnde nsɛnkyerɛnne a edi kan a mfaso wɔ so paa no taa nyɛ onipa koraa. Ɛyɛ tebea bi. Maslach nhwehwɛmu kɔ so kyerɛ nsonsonoe kakra a ɛda nnipa ne wɔn nnwuma ntam a ɛde ɔbrɛ ba, na wubetumi ahwɛ dwuma bi mu hwehwɛ ansa na obiara tank ayɛ kwasee. Sɛ wuhu abien anaa abiɛsa a ɛboaboa ano wɔ onipa biako so a, fa no sɛ ogya adonnowa.
- Adwuma a ɛnsan mfi ase da. Ɛnyɛ bere a adwuma dɔɔso, na mmom tebea a ɛkɔ so daa a ɛboro nea ebetumi so, a nnapɛn dwoodwoo biara nni akyi a wode begye w'ahome.
- Tumi a esua dodo. Wunni tumi ankasa wɔ sɛnea, bere bɛn, anaa nhyehyɛe a wode yɛ adwuma so. Sɛ wɔde nea esi bɛyɛ ma wo a wunni ɔkwan no ho asɛm biara a, ɛsɛe ade bere tenten.
- Anuonyam a ayera. Mmɔdenbɔ ne nea ɛyɛ yiye a ɛyera kɔ baabi a hwee nni. Nnipa betumi asoa adesoa duru bere tenten paa bere a wohu sen bere a wonhu.
- Kuw mu ayɔnkofa a atetew. Ntɔkwaw a wonsiesie da, ankoryɛ, kuw a agyae sɛ wɔbɛhwɛ wɔn ho wɔn ho akyi.
- Nea ɛnyɛ pɛ. Nhwɛanim, gyinaesi a emu nna hɔ, nkate sɛ mmara no kɔntɔn ma ebinom na ɛnyɛ ebinom. Nneɛma kakraa na ɛsɛe nnipa ntɛm sen nkate sɛ wɔadi agoru no ho atoro.
- Gyidi mu ntɔkwaw. Sɛ wobisa obi, mpɛn pii, sɛ ɔnyɛ adwuma a etia nea onipa no gye di sɛ ɛyɛ nokware anaa eye.
Ade a mfaso wɔ saa nhyehyɛe yi so ne sɛ nsia no nyinaa fa bi wɔ ɔkannifo nsa ase. Worentumi mfa ahoɔden mma obi. Wubetumi akyerɛ nea edi kan, asan ama tumi kakra aba, woaka medaase na woakyerɛ sɛ ɛyɛ nokware, anaa woasiesie ɔkwan bi a obiara nim komm sɛ enye. Sɛ wuhu wo ho sɛ woahaw wo ho wɔ onipa pɔtee bi ho a, fa ne dwuma fa nsia yi mu hwɛ. Mpɛn pii no, ahokyere no nsiesie te tebea no mu, ɛnyɛ nkɔmmɔ no mu.
Sɛnea wode bɛba a worenhaw no mma enye kɛse
Hu no yɛ ɔfa a ɛyɛ mmerɛw no. Nkɔmmɔ no na baabi a adwene pa kɔ bɔne so, mpɛn pii no, denam mfomso so.
Mfa edin no nni kan. "Misusuw sɛ ɔbrɛ ahyɛ wo" de ayaresabea asɛmfua hyɛ obi anom na ɛto nsa frɛ no sɛ ɔmmɔ ne ho ban. Fa nea woahu ankasa no di kan, brɛoo ne pɔtee mu.
Ɔkwan bi a ɛtaa yɛ adwuma
- Bɔ nsakrae no din, ɛnyɛ onipa no. "Mahu sɛ woate sɛ wabrɛ nnapɛn kakra a atwaam, na woayɛ komm wɔ yɛn kuw frɛ mu. Ɛnte sɛ wo." Ahwɛyɛ, ɛnyɛ yare hu.
- Ma ɛnyɛ ɔdɔ ho asɛm, afei yɛ komm. "Mereba abɛhwɛ wo efisɛ mepɛ, ɛnyɛ sɛ biribi enye fa w'adwuma ho." Afei gyae kasa. Gyaw komm a ɛso a mmuae a ɛyɛ nokware tumi sɛn mu.
- Bisa, na nsusuw. "Wo ho te dɛn ankasa wɔ eyinom nyinaa mu?" ye sen "Wote sɛ ahokyere ahyɛ wo." Biako bue ɔpon. Baako de krataa a wɔakyerɛw ma no.
- Tie nea ɛhyɛ ase. Ɔbrɛ taa wɔ ntin a wubetumi ayɛ ho biribi: adwuma a ɛboro so, anhyehyɛe a emu nna hɔ, tumi a enni hɔ ankasa, anuonyam a enni hɔ. Worehwehwɛ ade a wode bɛsesa, ɛnyɛ nkate no nko.
- Di akyi. Nkɔmmɔ adɔe biako a ɛmma biribiara nsesa betumi ayɛ bɔne kyɛn sɛ wɔanyɛ koraa, efisɛ ɛkyerɛ nnipa sɛ kasa yɛ kwa. Sɛ woka sɛ wobɛhwɛ wɔn adesoa a, hwɛ wɔn adesoa.
Nhwehwɛmu no kyerɛ ade biako foforo a ɛyɛ den sɛ wobɛyɛ no atoro: ɔhwɛfo a ɔno ankasa afa ɔbrɛ mu no huu no ntɛm wɔ afoforo mu na ɔyɛɛ ahobammɔ a ɛma nnipa gye too mu ankasa sɛ wɔrebrɛ. Ɛho nhia sɛ wopem ɔfasu mu ansa na woadi nnipa anim yiye wɔ ha. Nanso wo ankasa pefee a wode ka nhyɛso ho, wo pɛ sɛ woka sɛ "saa bere yi ayɛ den ama me nso," ma ɛyɛ ahobammɔ ma obi sɛ ɔbɛka nokware akyerɛ wo.
Nea ɛyɛ wo de a wubesiesie, ne nea ɛnyɛ wo de
Da wo ho adi pefee fa ɛhye no ho. Wonyɛ obiara ɔbenfo, na sɛ wobɔ mmɔden sɛ wobɛyɛ a, ɛbetumi ama mo baanu nyinaa asɛe. W'adwuma ne sɛ wubehu, woatie yiye, na woasakra adwumam tebea a ɛwɔ wo tumi ase. Ɔhwɛ ankasa no yɛ adwumayɛfo de.
Enti sɛ obi bue ne ho mu a, wubetumi asesa adwuma adesoa, asan ahyehyɛ nea edi kan, abɔ wɔn akwamma ho ban ankasa, asan ama tumi kakra aba sɛnea wɔyɛ adwuma. Nea worentumi nyɛ ne sɛ wobɛsa ayaresabea ɔbrɛ, awerɛhow, anaa ahopopo, na ɛnsɛ sɛ wobɔ mmɔden. Sɛ obi kyerɛ anidaso a enni hɔ a ɛtena hɔ, ɔbrɛ a nna nka ho, anaa biribiara a ɛhaw wo wɔ wɔn ahobammɔ ho a, wo dwumadi ne sɛ wobɛkyerɛ wɔn brɛoo na pefee kɔ mmoa ankasa nkyɛn, adwumayɛfo mmoa nhyehyɛe sɛ wowɔ bi, wɔn yaresafo, adwene mu akwahosan ho ɔbenfo, anaa ɔhaw ahyɛ telefon sɛ ɛyɛ ntɛmpɛ. Sɛ woka sɛ "eyi te sɛ nea ɛsõ kyɛn nea metumi aboa ho, na mepɛ sɛ mehwɛ hu sɛ wunya mmoa a ɛfata" no nyɛ sɛ woresan asoa de ahyɛ obi nsa. Ɛyɛ ade a ɛyɛ asɛyɛde paa a wobetumi de ama.
Nnipa a wodi afoforo anim fa bere a emu yɛ den mu yiye no nnyɛ wɔn a wɔwɔ ahwɛyɛ a ɛyɛ pɛ. Wɔyɛ wɔn a wɔbɛn ara ma wohuu ade, wɔbisaa asɛm baako ankasa, na afei wɔyɛɛ biribi ankasa de mmuae no yɛɛ adwuma. Wubetumi ayɛ saa onipa no. Emu fa kɛse no yɛ ahwɛyɛ a wobɛyɛ nnipa a wɔwɔ w'anim no kakraa, ntɛm sen sɛnea ɛte sɛ ɛho hia.
Nsɛm a wɔfaa fii
- World Health Organization, Burn-out an "occupational phenomenon": International Classification of Diseases
- American Psychological Association, Christina Maslach: The pioneer behind burnout research
- Mayo Clinic, Job burnout: How to spot it and take action
- National Center for Biotechnology Information, Line Managers' Perspectives and Responses when Employees Burn Out