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Privacy Policy

Ilisasishwa mwisho: Oktoba 1, 2026

Faragha yako ni sehemu ya huduma. Sera hii inaeleza taarifa zinazokusanywa na kila kipengele, sababu, wanaozichakata na chaguo zako. Mazungumzo ya faragha na shughuli za afya au hali za dharura hazihusishwi katika upimaji wa matangazo.

The short version

  • Unaweza kusoma bila akaunti. Hakuna matangazo kwenye tovuti. Upimaji wa matangazo wa hiari ni tofauti na hesabu zisizotambulisha watu, na haujumuishi kamwe mazungumzo ya faragha au shughuli za afya na hali za dharura.
  • We keep anonymous tallies (a number goes up, that is all) and we skip even those if your browser sends Do Not Track or Global Privacy Control, or if you turn counting off on your account page.
  • Hatuuzi kamwe taarifa binafsi. Upimaji wa matangazo ukiunganishwa na kuruhusiwa na mipangilio yako na eneo lako, vitambulishi vichache vya matangazo na matukio yanayostahili ya matokeo vinaweza kushirikiwa na Google Ads. Hatuvitumii kukulenga tena kwa matangazo au kutengeneza makundi yanayolengwa kulingana na taarifa binafsi.
  • The Calm Companion is adults-only, nothing you say in a crisis is ever stored, and its optional memory is visible to you and deletable by you.

Upimaji wa matangazo wa hiari

Tunatumia Google Analytics na Google Ads kupima ziara za umma zinazoruhusiwa, kampeni, mibofyo ya viungo vya michango na uwasilishaji wa mabango tuliyotayarisha. Tunapima pia uthibitisho kwamba bango la umma limehifadhiwa. Uthibitisho huu hauna maandishi ya bango, kitambulisho cha bango au anwani ya ukurasa wa kuhariri. Tunatenga shughuli za faragha au nyeti, maandishi unayoingiza, maelezo ya mawasiliano na watumiaji tunaowajua kuwa watoto. Upakuaji, uhifadhi na mibofyo si malipo wala usajili uliothibitishwa.

Upimaji huwashwa kwa chaguo-msingi katika maeneo yaliyopitiwa na yanayoruhusu tu. Tunaomba idhini kabla pale inapohitajika, ikiwemo EEA, Uingereza na Uswisi, na wakati wowote eneo lako haliwezi kuthibitishwa au halijapitiwa. Kwa uamuzi huu tunatumia tu nchi na jimbo vilivyotolewa na jukwaa la upangishaji, si lugha au wasifu wako. Do Not Track, Global Privacy Control na chaguo zilizohifadhiwa za kukataa kuhesabiwa au matangazo hupewa kipaumbele. Kukataa hakupunguzi kamwe matumizi ya bure.

Dhibiti upimaji wa matangazo katika mipangilio ya faragha ya wasifu. Huwashwa kwa chaguo-msingi katika maeneo yanayoruhusu; huko huhitaji kubonyeza Ruhusu.

Unaweza kuruhusu au kuzima upimaji wa matangazo bila kuingia kwenye akaunti kupitia Mipangilio ya faragha. Kifaa hiki huhifadhi chaguo na toleo la taarifa. Chaguo la Kuruhusu huisha baada ya siku 180 na lazima lifanywe upya baada ya mabadiliko muhimu ya taarifa; chaguo la Kuzima hubaki hadi ulibadilishe au ufute hifadhi ya kifaa hiki. Hifadhi ikishindwa, upimaji hubaki umezimwa. Mipangilio haihamishwi kati ya vifaa. Kuzima huzuia ukusanyaji wa baadaye na utumaji uliopangwa; hakuwezi kurudisha taarifa zilizotumwa tayari kwa mtoa huduma.

Google hupokea taarifa za IP na kivinjari au kifaa na hutumia vidakuzi vya uchanganuzi na matangazo. Tunaweka vidakuzi vya Analytics viishe muda wake baada ya siku 180; muda wa matumizi wa vidakuzi vya matangazo hutofautiana. Google huhifadhi data iliyopokea kulingana na sera zake. Kuzima upimaji husimamisha ukusanyaji wa baadaye; hakufuti data iliyotumwa tayari.

Google Ads inaweza kutumia taarifa za upimaji zinazoruhusiwa kuhusisha matokeo na kampeni na kuboresha zabuni za kampeni, bila makundi ya hadhira yaliyobinafsishwa. Jinsi Google hutumia taarifa. Givebutter huchakata malipo na stakabadhi kivyake kulingana na Sera yake ya Faragha. Tunaweka njia ya kawaida ya malipo ipatikane bila upimaji wa matangazo.

What we collect, feature by feature

Reading the library

Vihesabu vyetu vinarekodi jumla zisizotambulisha watu, bila vitambulishi vya matangazo au wasifu wa kuvinjari. Vinaheshimu Do Not Track na Global Privacy Control na vinaweza kuzimwa kwenye ukurasa wa akaunti yako. Kando na hivyo, Vercel hutoa upangishaji, kumbukumbu za uendeshaji na uchanganuzi usiotumia vidakuzi. Uchanganuzi wake hutumia rejeleo la muda la kila siku la mgeni na mihtasari ya kifaa na eneo. Upimaji wa matangazo wa hiari una vidhibiti na mipaka yake, kama ilivyoelezwa hapa chini.

Making a poster or song

The phrase you write is processed to render your poster and is screened by automated content-safety services (OpenAI's moderation service and Anthropic's Claude) before it can be shared or published; some submissions are also reviewed by a person. Published posters are public. Song audio is generated by ElevenLabs from a prompt derived from your phrase. Phrases are stored with the poster, not with your identity, unless you save the poster to a member account.

The Calm Companion (adults only)

Before it will talk with you, the Companion asks your age and your consent. Conversations are processed by Anthropic's commercial API to generate replies, under commercial terms that do not use your conversations to train models. Crisis-related messages are answered with a fixed, safe response that points to verified help, and nothing you say in a crisis is ever stored; we keep only an anonymous monthly count of crisis referrals, as some state laws require. Memory is opt-in, small, shown to you in full, deletable by you, and never contains transcripts or health details.

Buying from the shop

Orders are fulfilled by our print-on-demand partner (Printify and its print providers), which receives what any shipper must: your name, shipping address, email, and the items ordered. Payments are handled by the checkout's payment processor; we never see or store full card numbers.

Donating

Givebutter huchakata michango na uanachama na hutupatia jina, barua pepe na taarifa za malipo zinazohitajika kwa stakabadhi na manufaa ya uanachama; hatupokei taarifa kamili za kadi. Matangazo kwa barua pepe au ujumbe mfupi yanahitaji chaguo tofauti. Upimaji wa matangazo wa hiari ni tofauti: ukiunganishwa na kuruhusiwa, rejeleo dogo la malipo linaweza kuhusisha malipo yaliyothibitishwa na ziara inayostahili ya kampeni. Muunganisho huo wa kulinganisha haufanyi kazi, na kufungua ukurasa wa malipo hakuhesabiwi kama malipo.

About-you details you choose to share

When you create an account we offer one short, skippable set of optional questions: your country, your state or region and city, your age range, your gender, your ethnicity, what your life looks like right now (for example parenting, caregiving, studying, working, or retired), and the music you like. Every question is optional, nothing is pre-selected, and "Prefer not to say" is always there. We use what you share to personalize what we show and suggest on the site, and to choose the wording and the photographs in the email we send you, so what you see reflects the life you actually live. Gender and ethnicity are special categories of personal data: we ask for them only for that purpose, we keep them private to your account, we never display them on a public profile, we never sell them, and we never hand them to advertisers or to anyone else. We also count these answers in the aggregate, coarsely and with no names attached, so we can understand who our members are and report honestly to funders. You can see, change, or clear every one of these answers on your account page at any time, and deleting your account deletes them with it.

Email updates and accounts

If you subscribe or create an account, we keep your email address and use it to sign you in, send what you asked for, and send receipts. Delivery runs through Resend, our email provider. Every email includes a way out, and you can delete your account whenever you like.

Consumer health data

This section is our notice under Washington's My Health My Data Act and similar health-privacy laws, and we apply it to everyone, not just Washington residents.

Using a mental-wellness service can itself reveal something sensitive about you. We treat the fact that you use KeepCalm.org's wellness features, anything you tell the Calm Companion, and any crisis-related interaction as consumer health data. We collect only what the feature you chose needs in order to work, as described above, and we use it only to provide that feature.

  • We do not sell consumer health data, and no one may buy it from us.
  • Hatushiriki taarifa za afya za watumiaji kwa matangazo. Upimaji wa matangazo hauhusishi shughuli za afya, hali za dharura, uelekezaji au faragha.
  • We do not use it to build profiles of you.
  • Processors listed in this policy handle it only on our instructions.
  • There is no tracking near our crisis resources, and crisis conversations are never stored.

You may ask us to confirm what consumer health data we hold about you, ask for a copy, withdraw consent, or have it deleted, and we will honor deletion requests including in backups as they cycle. Email Contact@KeepCalm.org. If we decline a request, you may appeal by replying to our decision, and we will have someone who was not involved in the original decision review it. You will never be treated worse for exercising a privacy right.

Who processes data for us

Watoa huduma wa vipengele vifuatavyo hupokea taarifa zinazohitajika na kila kipengele: Vercel (upangishaji, uhifadhi wa faili na uchanganuzi wa jumla bila vidakuzi), Upstash (kanzidata ya akaunti, vipindi vya matumizi na vihesabu, inayotolewa kupitia Vercel), OpenAI (ukaguzi wa kiotomatiki wa usalama wa maudhui ya vifungu vilivyowasilishwa), Anthropic (ukaguzi wa usalama wa maudhui na Calm Companion), ElevenLabs (utengenezaji wa nyimbo), Shopify (kukamilisha ununuzi na malipo), Printify (uchapishaji na usafirishaji wa bidhaa), Givebutter (michango na uanachama), Klaviyo (taarifa za barua pepe na ujumbe mfupi ulizojisajili kupokea), Resend (barua pepe za kuingia, stakabadhi na mawasiliano), Google (ukadiriaji, picha na taarifa za saa za kufungua za Calm Places hupokea eneo la mraba lililokadiriwa; Google Analytics na Google Ads hutoa upimaji wa hiari ulioelezwa hapa chini), Nominatim ya OpenStreetMap (majina ya maeneo unayoandika katika Calm Places) na seva za OpenStreetMap Overpass API, overpass-api.de na overpass.openstreetmap.fr (eneo la mraba lililokadiriwa ambalo Calm Places hutuma kuorodhesha maeneo ya karibu). Pia tutatoa taarifa ikiwa sheria itahitaji kweli, na tutakuambia isipokuwa sheria ikituzuia. Hatuuzi kamwe taarifa binafsi.

If you are in the European Union or UK

We process personal data to perform the service you ask for (Article 6(1)(b)), with your consent where we ask for it (Article 6(1)(a)), and for our legitimate interest in keeping a free nonprofit service safe and running (Article 6(1)(f)). Where anything you share reveals information about your health or mental wellbeing, we rely on your explicit consent (Article 9(2)(a)), which you may withdraw at any time. You have the rights of access, rectification, erasure, restriction, portability, and objection, and the right to complain to your data-protection authority. Data is processed in the United States by the providers named above; where required, transfers rest on standard contractual clauses or an adequacy framework. Contact for all of it: Contact@KeepCalm.org.

If you are in California

Tunaheshimu Global Privacy Control na tunatoa chaguo la kukataa upimaji wa matangazo bila kuhitaji akaunti. Hatuuzi kamwe taarifa binafsi. Kuzima upimaji huzuia ukusanyaji na utumaji wa baadaye wa taarifa za upimaji wa matangazo na KEEP CALM; hakuzuii uchakataji muhimu wa malipo wala kufuta kumbukumbu ambazo mtoa huduma tayari anashikilia kivyake.

Children

The site is a general-audience library and is not directed to children under 13. Reading requires no account and no personal information. Where a signed-in member can volunteer something about themselves, such as the questions shown while a song is being made, we ask only for things that cannot reveal an age: the birthday question takes a month and a day and never a year. The Calm Companion is for adults 18 and over; if it learns a user is a minor, it locks and purges. If you believe a child has given us personal information, email us and we will delete it.

Things you tell us on purpose

While your song is being made we show a mix of facts, small games and light questions, such as a favorite color, the music you reach for, or when your birthday is. Answering is entirely optional: every question has a Skip, and skipping records no answer. We do keep a list of which facts, questions and games you have already been shown, so that nothing repeats; it holds only which items appeared, never a response, and it is erased along with everything else when you ask. We keep only what you volunteer, together with the date you gave it, which you can see beside every answer in your account. We use all of it for one thing, making KEEP CALM feel like it knows you: songs suggested to your taste, and a card on your birthday rather than a generic newsletter.

We never ask for your year of birth. The birthday question records a month and a day only, which is enough to celebrate you and not enough to tell us how old you are. We do not sell this, share it, or use it to advertise to you.

You can see exactly what you have shared, question by question, in your account under Things you have shared, and erase all of it with one button. Erasing is immediate and needs no email to us.

Keeping data, and keeping it safe

We keep personal data only as long as the feature needs it: account and subscription data until you delete it, order and donation records as long as tax and accounting law requires, Companion memory until you delete it or it expires after about a year of inactivity, and anonymous tallies indefinitely because they identify no one. Everything moves over encrypted connections, access is limited to those who need it, and if a breach ever put you at risk we would notify you and regulators as the law requires.

Changes and contact

If we change this policy in a way that matters, we will update the date above and note the change here before it takes effect; where a new use of consumer health data would need fresh consent, we will ask first. Privacy questions, requests, and appeals: Contact@KeepCalm.org, or write to KEEP CALM INC, Attn: Privacy.

Keep Calm offers free educational self-help tools. This is not medical advice, diagnosis, or therapy, and it is not a substitute for professional care.

4 Oktoba 2026: tumeongeza uthibitisho wa kuhifadhi mabango ya umma kwenye upimaji uliopo wa uwasilishaji wa mabango yaliyotayarishwa. Ulinganishaji wa malipo bado haujaunganishwa.