Privacy Policy

Kugcine ukubuyekezwa: 1 Okthoba 2026

Ubumfihlo bakho buyingxenye yesevisi. Le nqubomgomo ichaza lokho okuqoqwa isici ngasinye, isizathu, abakucubungulayo nokuthi ungazikhethela kanjani. Izingxoxo zangasese nemisebenzi yezempilo noma yezinhlekelele ayifakwa ekulinganiseni izikhangiso.

The short version

• Ungafunda ngaphandle kwe-akhawunti. Azikho izikhangiso kusayithi. Ukulinganisa izikhangiso ongazikhethela kona kuhlukile ezibalweni ezingakhombi umuntu, futhi akufaki neze izingxoxo zangasese noma imisebenzi yezempilo neyezinhlekelele.
• We keep anonymous tallies (a number goes up, that is all) and we skip even those if your browser sends Do Not Track or Global Privacy Control, or if you turn counting off on your account page.
• Asilokothi sithengise imininingwane yomuntu. Uma ukulinganisa izikhangiso sekuxhunyiwe futhi kuvunyelwe izilungiselelo zakho nesifunda sakho, izihlonzi ezilinganiselwe zezikhangiso nezenzakalo zemiphumela ezifanelekile zingabelwa i-Google Ads. Asikusebenziseli ukuphinde sikulandele ngezikhangiso noma ukwakha amaqembu ezithameli ngokwemininingwane yomuntu.
• The Calm Companion is adults-only, nothing you say in a crisis is ever stored, and its optional memory is visible to you and deletable by you.

What we collect, feature by feature

Reading the library

Izibali zethu ziqopha izamba ezingakhombi abantu, ngaphandle kwezihlonzi zezikhangiso noma iphrofayela yokuphequlula. Zihlonipha i-Do Not Track ne-Global Privacy Control futhi zingavalwa ekhasini le-akhawunti yakho. Ngokwehlukana, i-Vercel ihlinzeka ngokusingathwa kwesayithi, amarekhodi okusebenza nokuhlaziya okungasebenzisi amakhukhi. Ukuhlaziya kwayo kusebenzisa inkomba yesivakashi yesikhashana yansuku zonke nezifinyezo zedivayisi nezendawo. Ukulinganisa izikhangiso ongazikhethela kona kunezilawuli nemikhawulo yako, echazwe ngezansi.

Making a poster or song

The phrase you write is processed to render your poster and is screened by automated content-safety services (OpenAI's moderation service and Anthropic's Claude) before it can be shared or published; some submissions are also reviewed by a person. Published posters are public. Song audio is generated by ElevenLabs from a prompt derived from your phrase. Phrases are stored with the poster, not with your identity, unless you save the poster to a member account.

The Calm Companion (adults only)

Before it will talk with you, the Companion asks your age and your consent. Conversations are processed by Anthropic's commercial API to generate replies, under commercial terms that do not use your conversations to train models. Crisis-related messages are answered with a fixed, safe response that points to verified help, and nothing you say in a crisis is ever stored; we keep only an anonymous monthly count of crisis referrals, as some state laws require. Memory is opt-in, small, shown to you in full, deletable by you, and never contains transcripts or health details.

Buying from the shop

Orders are fulfilled by our print-on-demand partner (Printify and its print providers), which receives what any shipper must: your name, shipping address, email, and the items ordered. Payments are handled by the checkout's payment processor; we never see or store full card numbers.

Donating

I-Givebutter icubungula iminikelo nobulungu bese isinika igama lakho, i-imeyili nemininingwane yokukhokha edingekayo kumarisidi nasezinzuzweni zobulungu; asitholi imininingwane ephelele yekhadi. Ukukhangisa nge-imeyili noma ngomlayezo wombhalo kudinga ukukhetha okuhlukile. Ukulinganisa izikhangiso ongazikhethela kona kuhlukile: uma sekuxhunyiwe futhi kuvunyelwe, inkomba yokukhokha elinganiselwe ingahlobanisa inkokhelo eqinisekisiwe nokuvakasha komkhankaso okufanelekile. Lokho kuhlobanisa akukasebenzi, futhi ukuvula ikhasi lokukhokha akubalwa njengenkokhelo.

About-you details you choose to share

When you create an account we offer one short, skippable set of optional questions: your country, your state or region and city, your age range, your gender, your ethnicity, what your life looks like right now (for example parenting, caregiving, studying, working, or retired), and the music you like. Every question is optional, nothing is pre-selected, and "Prefer not to say" is always there. We use what you share to personalize what we show and suggest on the site, and to choose the wording and the photographs in the email we send you, so what you see reflects the life you actually live. Gender and ethnicity are special categories of personal data: we ask for them only for that purpose, we keep them private to your account, we never display them on a public profile, we never sell them, and we never hand them to advertisers or to anyone else. We also count these answers in the aggregate, coarsely and with no names attached, so we can understand who our members are and report honestly to funders. You can see, change, or clear every one of these answers on your account page at any time, and deleting your account deletes them with it.

Email updates and accounts

If you subscribe or create an account, we keep your email address and use it to sign you in, send what you asked for, and send receipts. Delivery runs through Resend, our email provider. Every email includes a way out, and you can delete your account whenever you like.

Consumer health data

This section is our notice under Washington's My Health My Data Act and similar health-privacy laws, and we apply it to everyone, not just Washington residents.

Using a mental-wellness service can itself reveal something sensitive about you. We treat the fact that you use KeepCalm.org's wellness features, anything you tell the Calm Companion, and any crisis-related interaction as consumer health data. We collect only what the feature you chose needs in order to work, as described above, and we use it only to provide that feature.

• We do not sell consumer health data, and no one may buy it from us.
• Asabelani ngemininingwane yezempilo yabasebenzisi ukuze kukhangiswe. Ukulinganisa izikhangiso akufakwa emisebenzini yezempilo, yezinhlekelele, yokwelulekwa noma yangasese.
• We do not use it to build profiles of you.
• Processors listed in this policy handle it only on our instructions.
• There is no tracking near our crisis resources, and crisis conversations are never stored.

You may ask us to confirm what consumer health data we hold about you, ask for a copy, withdraw consent, or have it deleted, and we will honor deletion requests including in backups as they cycle. Email Contact@KeepCalm.org. If we decline a request, you may appeal by replying to our decision, and we will have someone who was not involved in the original decision review it. You will never be treated worse for exercising a privacy right.

Who processes data for us

Abahlinzeki abasetshenziselwa izici ezingezansi bathola imininingwane edingwa isici ngasinye: i-Vercel (ukusingatha, ukugcina amafayela nokuhlaziya izamba ngaphandle kwamakhukhi), i-Upstash (isizindalwazi sama-akhawunti, izikhathi zokusebenzisa nezibali, esihlinzekwa nge-Vercel), i-OpenAI (ukuhlola ngokuzenzakalela ukuphepha kokuqukethwe kwemisho ethunyelwe), i-Anthropic (ukubuyekeza ukuphepha kokuqukethwe ne-Calm Companion), i-ElevenLabs (ukwakha izingoma), i-Shopify (ukuphothula ukuthenga nokukhokha), i-Printify (ukuphrinta nokuthumela imikhiqizo), i-Givebutter (iminikelo nobulungu), i-Klaviyo (izibuyekezo ze-imeyili nemilayezo obhalisele yona), i-Resend (ama-imeyili okungena, amarisidi nokuxhumana), i-Google (izilinganiso, izithombe nemininingwane yezikhathi zokuvula ze-Calm Places zithola indawo yesikwele elinganiselwe; i-Google Analytics ne-Google Ads zinikeza ukulinganisa ongakukhetha okuchazwe ngezansi), i-Nominatim ye-OpenStreetMap (amagama ezindawo owabhala ku-Calm Places) namaseva e-OpenStreetMap Overpass API, overpass-api.de ne-overpass.openstreetmap.fr (indawo yesikwele elinganiselwe ethunyelwa i-Calm Places ukuze ibhale izindawo eziseduze). Singadalula imininingwane uma umthetho uyidinga ngempela, futhi sizokwazisa ngaphandle uma umthetho usivimbela. Asilokothi sithengise imininingwane yomuntu.

If you are in the European Union or UK

We process personal data to perform the service you ask for (Article 6(1)(b)), with your consent where we ask for it (Article 6(1)(a)), and for our legitimate interest in keeping a free nonprofit service safe and running (Article 6(1)(f)). Where anything you share reveals information about your health or mental wellbeing, we rely on your explicit consent (Article 9(2)(a)), which you may withdraw at any time. You have the rights of access, rectification, erasure, restriction, portability, and objection, and the right to complain to your data-protection authority. Data is processed in the United States by the providers named above; where required, transfers rest on standard contractual clauses or an adequacy framework. Contact for all of it: Contact@KeepCalm.org.

If you are in California

Sihlonipha i-Global Privacy Control futhi sinikeza indlela yokwenqaba ukulinganisa izikhangiso ngaphandle kokudinga i-akhawunti. Asilokothi sithengise imininingwane yomuntu. Ukuvala ukulinganisa kuvimba ukuqoqwa nokuthunyelwa kwesikhathi esizayo kwemininingwane yokulinganisa izikhangiso yi-KEEP CALM; akuvimbi ukucubungulwa kwenkokhelo okudingekayo noma kususe amarekhodi asevele egcinwe umhlinzeki ngokuzimela.

Children

The site is a general-audience library and is not directed to children under 13. Reading requires no account and no personal information. Where a signed-in member can volunteer something about themselves, such as the questions shown while a song is being made, we ask only for things that cannot reveal an age: the birthday question takes a month and a day and never a year. The Calm Companion is for adults 18 and over; if it learns a user is a minor, it locks and purges. If you believe a child has given us personal information, email us and we will delete it.

Things you tell us on purpose

While your song is being made we show a mix of facts, small games and light questions, such as a favorite color, the music you reach for, or when your birthday is. Answering is entirely optional: every question has a Skip, and skipping records no answer. We do keep a list of which facts, questions and games you have already been shown, so that nothing repeats; it holds only which items appeared, never a response, and it is erased along with everything else when you ask. We keep only what you volunteer, together with the date you gave it, which you can see beside every answer in your account. We use all of it for one thing, making KEEP CALM feel like it knows you: songs suggested to your taste, and a card on your birthday rather than a generic newsletter.

We never ask for your year of birth. The birthday question records a month and a day only, which is enough to celebrate you and not enough to tell us how old you are. We do not sell this, share it, or use it to advertise to you.

You can see exactly what you have shared, question by question, in your account under Things you have shared, and erase all of it with one button. Erasing is immediate and needs no email to us.

Keeping data, and keeping it safe

We keep personal data only as long as the feature needs it: account and subscription data until you delete it, order and donation records as long as tax and accounting law requires, Companion memory until you delete it or it expires after about a year of inactivity, and anonymous tallies indefinitely because they identify no one. Everything moves over encrypted connections, access is limited to those who need it, and if a breach ever put you at risk we would notify you and regulators as the law requires.

Changes and contact

If we change this policy in a way that matters, we will update the date above and note the change here before it takes effect; where a new use of consumer health data would need fresh consent, we will ask first. Privacy questions, requests, and appeals: Contact@KeepCalm.org, or write to KEEP CALM INC, Attn: Privacy.

Keep Calm offers free educational self-help tools. This is not medical advice, diagnosis, or therapy, and it is not a substitute for professional care.

4 Okthoba 2026: kufakwe iziqinisekiso zokugcinwa kwamaphosta omphakathi kanye nokulinganisa okukhona kokulethwa kwamaphosta alungiselelwe. Ukuqhathanisa izinkokhelo kusalokhu kungaxhunyiwe.