Amathiphu asheshayo
- Chaza kusenesikhathi ukuthi okuhle kubukeka kanjani.
- Buza ukuthi kwenzekeni ngaphambi kokuphetha.
- Phetha ngokusho ukuthi uyabakholwa.
Iphrojekthi iphuthelwe umnqamulajuqu wayo. Udinga ukukhuluma nomuntu oyiphethe. Qaphela okwenzeka esifubeni sakho ngaphambi kokuqala kwengxoxo. Kukhona ukuqinisa, ukwesaba okuncane, mhlawumbe ubuqha obulungiselelwe ozama ukubufaka. Futhi uma uzwa lokho, cabanga ukuthi bona bazizwa kanjani lapho bengena.
Yilesi isicupho iningi lethu esasizuza njengefa. Ndawana thile endleleni safunda ukuthi ukubamba othile aziphendulele kusho ukumenza angakhululeki ngokwanele ukuze angaphinde ashelele futhi. Ukwesaba njengethuluzi lokufundisa. Kuwumbono omdala, futhi ngokuvamile awusebenzi. Abantu abethukile abakwenzi ukucabanga kwabo okungcono kakhulu. Bafihla izinkinga, bayeka ukuphakamisa isandla, futhi bachitha amandla belawula ukusabela kwakho kunokulungisa into.
Kungani ukwesaba kuphambana
Lapho othile ezizwa esongelwa ngempela, ingxenye esheshayo, evikelayo yobuchopho bakhe ithatha isondo lokuqondisa bese ingxenye ecophelelayo, exazulula izinkinga ithula. Lokho kuwusizo uma imoto iza kuwe. Kubi kakhulu ekuvumeni iphutha noma ekuhlukaniseni okwahamba kabi ekwethuleni.
Ngakho isimo osimisayo ekamelweni sibumba lokho okutholayo ngempela. Hola ngokusola futhi uzothola inguqulo evikelekile, eyiqiniso ingxenye yezehlakalo, ngoba isimiso sonke somuntu simatasa simvikela kuwe. Hola ngokuzinza futhi uthole indaba yangempela, okuyiyona kuphela into ongayilungisa ngempela.
Umcwaningi u-Amy Edmondson, ochithe amashumi eminyaka efunda amaqembu asebenza kahle, ubiza isithako esingekho ngokuthi ukuphepha kwengqondo: umuzwa ohlanganyelwe wokuthi ungakhuluma, uvume iphutha, noma ucele usizo ngaphandle kokululazwa noma ukujeziswa ngenxa yakho. Akumayelana nokukhululeka noma ukwenza kalula. Kumayelana nokususa ukwesaba okuvimba abantu ukuba bakhulume iqiniso.
Amawili amabili, hhayi elilodwa
Nasi isicucu esibumba kabusha yonke into.
Kuyalinga ukubona ukuphepha nokuziphendulela emgqeni owodwa oshelelayo. Khuphula ukufudumala bese kufanele ube wehlisa amazinga. Funa okwengeziwe bese kufanele ube ukwenza kwesabeke kakhulu. Umsebenzi ka-Edmondson ukhombisa ukuthi lowo umbono ongalungile wengqondo. Angamawili amabili ahlukene, futhi usetha ngalinye ngalodwa.
Cabanga igridi elula. Umugqa owodwa ukuthi abantu bazizwa bephephe kangakanani. Omunye ukuthi izinga liphakeme kangakanani.
- Ukuphepha okuphansi, izinga eliphansi. Akekho owesabayo futhi akekho ozeluleka. Abantu bayafika, benze okuncane kunakho konke, bese bephuma buthule. Kubize ngokungenandaba.
- Ukuphepha okuphezulu, izinga eliphansi. Wonke umuntu ukhululekile futhi unomusa futhi umsebenzi umaphakathi nendawo. Kuzwakala kukuhle. Akuyi ndawo.
- Ukuphepha okuphansi, izinga eliphezulu. Amazinga ayajezisa futhi ikamelo linengcindezi. Yilesi abaphathi abasekelwe ekwesabeni abasidala ngephutha. Abantu bayakhathazeka, ngakho basibekela izinkinga, futhi izinga eliphezulu alilokothi lifezwe ngempela.
- Ukuphepha okuphezulu, izinga eliphezulu. Abantu bazizwa bephephe ngokwanele ukuthatha ubungozi bakhulume iqiniso, futhi bayazi ukuthi umsebenzi ubalulekile ngempela. U-Edmondson ubiza lokhu ngendawo yokufunda, futhi yilapho amaqembu angcono kunawo wonke ahlala khona.
Isinyathelo iningi labaholi elisidingayo akukhona ukukhetha phakathi kokuba nomusa nokufuna kakhulu. Kungukukhuphula womabili amawili ngasikhathi sinye. Susa unyawo lwakho ekwesabeni, bese ugcina unyawo lwakho luqinile emazingeni.
Kusho ukuthini ngempela ukuziphendulela
Ingxenye yenkinga yigama ngokwalo. "Ukubanjwa aziphendulele" sekuzwakala njenge "usezojeziswa." Kodwa inguqulo ewusizo iseduze nobunikazi: ukuzibophezela komuntu ngokwakhe ukwenza umsebenzi aziqhenya ngawo, nokuphendula ngokwethembeka ngokuthi wahamba kanjani.
Awukwazi ukumphoqa umuntu ngenkani ukuba angene kulokho. Ubunikazi bukhula kubantu abazizwa bethenjwa futhi becaciselwe. Okusho ukuthi umsebenzi wangempela wokubamba iqembu liziphendulele wenzeka kudala ngaphambi kokuba kukhona okuhamba kabi.
Chaza ngokuqondile ngezinga
Iningi "lezinkinga zokuziphendulela" empeleni yizinkinga zokucaca. Abantu abakwazi ukushaya inhloso abangazange bayikhonjiswe. Ngaphambi kokuba umsebenzi uqale, cacisa ukuthi okuhle kubukeka kanjani, ukuqeda kusho ukuthini, ufike nini, nokuthi uzobheka ini. Okulindelekile okungacacile okulandelwa ukudumala okukhulu kungenye yezindlela ezisheshayo zokufundisa abantu ukuthi awuphephile.
Hlukanisa umsebenzi nokubaluleka komuntu
Lapho okuthile kusilela, khuluma ngomsebenzi. Isinqumo, isinyathelo esiphuthelwe, umphumela. Hhayi isimilo somuntu. "Lokhu kufike sekwephuzile futhi salahlekelwa yithuba" yiqiniso enokubili ningalibheka nilixazulule. "Awuthembekile" yisinqumo, futhi izinqumo zenza abantu bazivikele kunokulungisa.
Yiya ebufisweni bokwazi ngaphambi kokwahlulela
Lapho ungakazi ukuthi kungani okuthile kuhambe kabi, buza ngaphambi kokuphetha. "Ngihambise kulokho okwenzekile" kukuyisa kude kunokuthi "kungani ungakusingathanga lokhu." Ngokuvamile kukhona isizathu obungakwazi ukusibona, ukudlulisela okulahlekile, ukucabanga okubi, umlilo kwenye indawo. Awukwazi ukulungisa lokho ongakuqondi, futhi ngeke ukuqonde uma umuntu esaba kakhulu ukuba akutshele.
Ingxoxo ebamba kokubili
Lapho udinga ukubhekana nephutha langempela, isakhiwo singakuthwalela ukuphepha. Cishe kanje:
- Qamba lokho okubonile, ngokusobala nangaphandle kwenkulumo. Amaqiniso, hhayi indaba yakho ngamaqiniso.
- Sho ukuthi kungani kubalulekile. Kuxhume nomsebenzi, iqembu, abantu ababethembele kukho. Yilapha lapho izinga eliphezulu lihlala khona.
- Banike ithuba lokukhuluma. Cela umbono wabo ngempela, uwuvumele ushintshe owakho uma kufanele.
- Fikelela kulokho okulandelayo, ndawonye. Into eyodwa noma ezimbili ephathekayo, ephethwe ngegama, inesikhathi esinamathiselwe.
- Phetha ngokuzethemba kubo. "Ngiyazi ukuthi ungakufikisa lokhu lapho kudinga khona" akuyona into enhle ethambile nje. Kungumlayezo othi lokhu bekumayelana nomsebenzi, hhayi ukuhoxisa ukwethemba kwakho.
Leso sinyathelo sokugcina yilokho iningi labantu elikweqayo, futhi yiso esinquma ukuthi umuntu uhamba ezinzile noma ephihlekile.
Qala ngawe
Akukho kulokhu okusebenzayo uma ukusebenzisa kubantu abanye kuphela.
Iqembu lifunda lokho umholi walo akwenzayo kakhulu kunalokho umholi walo akushoyo. Uma uvuma amaphutha akho ngokuzwakalayo, ucingo lwakamuva olukuqagele kabi, into ebalulekile oyibeke kabi, wenza kube okuvamile nokusindekayo ukuziphendulela. Uma uthula futhi uvikela lapho kunguwe osheleleyo, wonke umuntu ufunda ukuthi ukuvuma iphutha lapha kuyingozi, futhi iqiniso liya ngaphansi.
I-Gallup, efunde ubuholi kuwo wonke amakhulu emisebenzi, yathola ukuthi ukuziphendulela kungenye yamakhono abuthakathaka abaholi abanawo, nokuthi abaholi abakwenza kahle banamaqembu abandakanyeka ngokuphawulekayo, hhayi kancane. Abantu abakwenyanyi izinga eliphezulu elibanjwe ngokungenankohliso. Bayakuvuma, futhi bavame ukuhlala.
Lapho iphethini ingaguquki
Ukuphepha akusho ukungabikho kwemiphumela. Uma ubucacile, ubunobulungiswa, uhlinzeke ngokusekela, futhi inkinga efanayo iqhubeka iphindaphindeka, khona-ke umphumela wangempela, ukwabiwa kabusha, ingxoxo esemthethweni, ngezinye izikhathi ukwahlukana, kuwuhlobo lwenhlonipho kubantu abafeza izinga. Ukuvikela izinga kuyingxenye yomsebenzi.
Futhi uma ingxoxo iphambukela endaweni enkulu kunomsebenzi, uma umuntu ecacile ukuthi uyalwa, ukhungethwe, noma akaphilile, lokho akulona udaba lokusebenza olulawulwayo. Lowo ngumuntu okufanele asekelwe. Phuma esikhundleni sokuba umphathi okwesikhashana, ulalele, bese ubakhomba usizo lwangempela, izinsiza zokusekela zenhlangano yakho noma uchwepheshe, kunokuzama ukuqeqesha indlela yakho ukudlula kukho. Ukwazi ukuthi indima yakho iphelela kuphi kuyingxenye yokuhola kahle.
Abaholi abantu ababakhumbulayo bekungebona labo ababethusela ekusebenzeni. Kwakungilabo ababekholelwa ukuthi banekhono lokwenza okwengeziwe futhi benza kwaphepha ukukuthola. Ungaba yilokho. Kuqala engxoxweni enzima elandelayo onayo, nezinga lokushisa okhetha ukuliletha kuyo.
Imithombo
- NeuroLeadership Institute, Psychological Safety and Accountability: Three Insights From NLI's Conversation With Amy Edmondson
- Amy C. Edmondson, Psychological Safety
- Gallup, Accountability Is Leadership's Greatest Weakness