Amathiphu asheshayo
- Linda amasekhondi amahlanu aphelele ngaphambi kokugcwalisa ukuthula.
- Sho ngokuzwakalayo ukuthi ungase ube nephutha.
- Bonga umuntu wokuqala osho into enzima.
Cabanga umhlangano wokugcina owakushiya uqinile. Mhlawumbe kwakuyisivinini, indlela umuntu oyedwa agcwalisa ngayo yonke indawana ethuleyo, umphathi eskena ubuso ukuthi ubani ongenzanga ingxenye yakhe. Mhlawumbe kwakungekho okwakungakuqamba, umsindo omncane nje wengcindezi owakwenza wanquma, ndawana thize ngomzuzu wesithathu, ukuthi umbono wakho ongakapheli uzowugcinela wena.
Leso sinqumo yiyona nkinga yonke. Into ebiza kakhulu eyenzeka emhlanganweni oqinile akusona isikhathi esimoshiwe. Kuwumusho okungekho owawusho. Ingozi othile abeyibona iza wayigwinya. Umbuzo obungashintsha icebo, obekwe eceleni ngoba ukuwubuza kwakuzwakala kungaphephile.
Imihlangano ezolile yindlela oyithola ngayo leyo misho ibuya. Hhayi ukuzola njengokucotha noma ukozela. Ukuzola njengokuzinza ngokwanele ukuze abantu bakutshele iqiniso.
Kungani imihlangano ishisa nasekuqaleni
Kusiza ukwazi ukuthi umelene nani, ngoba okuningi kwakho akukhona okomuntu siqu. Umsebenzi usube nomsindo omkhulu. Ucwaningo lwe-Microsoft ngezisebenzi zolwazi luthole ukuthi abantu baphazanyiswa cishe njalo emizuzwini emibili ngamahora abalulekile, cishe izikhathi ezingu-275 ngosuku, ngemihlangano, ama-imeyili, nezingxoxo. Uhhafu wayo yonke imihlangano ufika ncamashi emawindini lapho abantu becabanga kahle kunazo zonke, phakathi kwehora lesishiyagalolunye neleshumi nanye ekuseni nelokuqala nelesithathu ntambama. Ngakho umhlangano uvame ukubamba abantu abasuvele bexegile, bekhishwe emsebenzini wokugxila, belungele umlayezo olandelayo.
Ngaphansi kwaleyo ngcindezi, umzimba wenza lokho imizimba ekwenzayo. Uhlelo lwengozi luyasheshisa. Ukuphefumula kuba ngokungajulile, ukunaka kuyancipha, futhi ingxenye yobuchopho ephatha ukucabanga okucophelelayo, okuphanayo iyathula. Abantu abakuleso simo abasishayeli ngobhongo. Bayazivikela. Balinde ukuthi kuphele.
Lokho kuncipha kunendleko yangempela emhlanganweni. Ingqondo enengcindezi iba ncane ngokwezwi kulokho engakubamba. Iyeka ukukhiqiza izinketho, iyeka ukucabangela iphuzu lomunye umuntu, futhi ifinyelela empendulweni esheshayo ezoqeda ukungakhululeki. Ngakho igumbi eligcwele abantu abakhathazeke kancane akulona nje elingamnandi ukuhlala kulo. Libi kuyo kanye into umhlangano okhona ukuze uyenze, okuwukucabanga kahle ndawonye.
Umhlangano oshisayo nawo uzondla ngokwawo. Ukugqhwaba kuyathelelwana. Ithoni eyodwa efushane, ukububula okukodwa okungenasineke, bese igumbi lonke liyaqina kancane. Ungakubuka kwenzeka. Othile uba nolaka, abanye ababili baba nokuqapha, futhi manje umhlangano usuphenduke ngokuthula waba ukumelana okungahlelwanga muntu.
Yini "ukuzola" okuyithengayo ngempela
Umvuzo wokwehlisa izinga lokushisa unegama ocwaningweni: ukuphepha kwengqondo. U-Amy Edmondson wase-Harvard, oke wafunda lokhu amashumi eminyaka, ukuchaza njengomuzwa owabelwana ngawo wokuthi ungakhuluma ngombono, umbuzo, ukukhathazeka, noma iphutha ngaphandle kokujeziswa noma ukuhlaziswa ngakho. Abantu ngezinye izikhathi bakuzwa lokho bacabange ukuthi kusho ukuthamba, noma ukuthi wonke umuntu kufanele avume. Akusho okwodwa kwakho. Kusho ukuthi igumbi liphephe ngokwanele ukuze kube nokwethembeka, ngisho nolungathokozisi.
Nakhu ukuthi kungani lokho kubalulekile emiphumeleni, hhayi kuphela ukuthi umhlangano uzwakala kanjani. Amaqembu azizwa ephephile ukukhuluma aveza izinkinga kusenesikhathi, abelane ngemibono eminingi, futhi afunde ngokushesha kulokho okonakele. Ulwazi oludinga kakhulu njengomholi, izindaba ezimbi, ukungabaza, elokuthi "ngicabanga ukuthi sesizokwenza iphutha", luhamba kuphela egumbini lapho ukulusho kungabizi umuntu lutho. Umhlangano ozolile uhlelo lokuletha lolo lwazi. Oqinile yilapho luyofela khona.
Kukhona nenzuzo ethule futhi. Uma abantu beshiya umhlangano bezolile kunalapho befika, bakuthwala lokho behamba naye ehoreni elilandelayo lomsebenzi. Uma beshiya bexegile, bakuthwala nalokho. Umhlangano awukaze ube umhlangano kuphela. Ubeka izinga lokushisa kukho konke okwenzeka emva kwawo.
Ngaphambi komhlangano: uhhafu wokuzola kunqunywa lapha
Okuningi kwalokho okwenza umhlangano uqine kubhakwe ngaphambi kokuba noma ubani asho izwi.
- Yiba qotho ngokuthi ngempela kudingeka umhlangano yini. Isibuyekezo sesimo ebesingaba ngumlayezo asilifaneli igumbi. Ukuvikela isikhathi sokugxila sabantu ngokwakho kuyisenzo esizolisayo. Wonke umhlangano owukhansela kuwukuphazamiseka okukodwa okuncane osukwini oselugcwele kona.
- Thumela iphuzu kusenesikhathi. Elokuthi "nakhu esikunqumayo nokuthi kungani" kwenza umsebenzi omningi othule. Abantu bangena beqondisiwe esikhundleni sokuqagela, futhi ukuqagela yilapho ukukhathazeka okuningi okuncane kuhlala khona.
- Mema abantu abambalwa. Igumbi elincane igumbi eliphephe kakhudlwana. Kulula ukukhuluma nabantu abayisithupha kunabayishumi nesithupha, futhi kulula ukuqaphela lapho othile ethule.
- Shiya isikhala eduze kwawo. Umhlangano ofakwe phakathi kweminye emibili uqala wonke umuntu esesalele emuva. Uma ukwazi, ungabhuki isikhala esiphela ncamashi lapho olandelayo uqala khona. Ngisho nemizuzu emihlanu yesikhala sokuphefumula kushintsha indlela abantu abafika ngayo.
Egumbini: izinyathelo ezincane, umehluko omkhulu
Ubeka izinga lokushisa emizuzwini emibili yokuqala, ikakhulukazi ngomzimba wakho nethoni yakho. Abantu bafunda umholi kunanoma ubani omunye, ngakho ukuzinza kwakho, noma ukuqina kwakho, kusakazeka kuqala futhi ngokushesha.
Izinto ezimbalwa ezisiza ngokuthembekile:
Qala kancane kunalokho okuzwakala kungokwemvelo
Kumelane nesifiso sokungena ngqo ohlwini lwezinto ngesivinini esigcwele. Ukuvula kwangempela, okungasheshi, ukubuza ngempela ukuthi bunjani ubuntu, umzuzu wokuvumela abantu bafike, kusho ukuthi leli gumbi akulona isimo esiphuthumayo. Kubiza umzuzu. Kukuthengela ukunaka obungakuchitha umhlangano wonke ukujaha.
Yisho ukuthi ufuna izinto ezinzima
Abantu ngeke bakulethele ukungabaza ngaphandle kokuthi ukucele ngamabomu. Kusho ngokusobala. Into ethi "ngincamela ukuzwa inkinga manje kunangemva kokuba sesithumele" noma "yini engiyishiyayo lapha?" Umsebenzi ka-Edmondson ukhomba isinyathelo esincane esinamandla: umholi evuma imikhawulo yakhe ngokuzwakalayo. Elokuthi "ngingase ngibe nephutha ngalokhu" linika wonke umuntu omunye imvume yokungabi nesiqiniseko nawo. Isiqiniseko esiphezulu senza igumbi lithule.
Yenza ukuthula kuphephe esikhundleni sokuba yinkinga
Uma ubuza umbuzo bese kungekho ophendulayo, isidalo siwukugcwalisa igebe ngokwakho. Ungenzi, hhayi ngokushesha. Bala uye kwesihlanu ekhanda lakho. Abantu abathulile bavame ukuba yilabo abasacabanga, futhi badinga isikhathi izikhulumi ezisheshayo ezingasidingi. Uma amazwi amabili afanayo ethwala wonke umhlangano, lokho akukhona ukubandakanyeka, lokho ukungalingani ongakulungisa ngokwandisa umnyango.
Uma isinqumo sibaluleke ngempela, nika abantu indlela ehleliwe yokungena esikhundleni sokukushiya kunoma ubani okhuluma kakhulu. Zama umjikelezo osheshayo lapho umuntu ngamunye esho into eyodwa ngaphambi kokuba ingxoxo evulekile iqale. Noma cela wonke umuntu ukuba abhale phansi imicabango yakhe amasekhondi angamashumi ayisithupha kuqala, bese wabelana. Lezi zakhiwo ezincane zizwakala ziwumshini, futhi zizwakala zingajwayelekile kancane ngokokuqala. Futhi zidonsa ngokuthembekile imibono kubantu abangahlala nayo, futhi zikhipha ingozi yenhlalo yokuba owokuqala ukukhuluma.
Phendula owokuqala othatha ingozi njengokungathi kuyigolide
Umzuzu othile asho ngawo into engakhululekisi kancane, igumbi lonke libuka okwenzeka okulandelayo. Uma uba nokuzivikela noma ukwenza sengathi akulutho, usanda ukufundisa wonke umuntu ukuthi ahlale ethule unyaka wonke osele. Elokuthi "ngiyabonga ngokusho lokho, yikho kanye ebesidinga ukukuzwa" kwenza okwengeziwe ekwethembekeni kweqembu kunanoma iyiphi inqubomgomo. Awukuvumeli iphuzu. Uklomelisa isibindi ebesidingekile ukukuveza.
Gcina umzimba wakho ulawuleka
Awukwazi ukucabanga ngokucacile noma uhole ngokuzola ngenkathi umkhosi wakho ukhala. Uma uzizwa usheshisa, cothisa ukuphefumulela phandle, tshova izinyawo zakho, wehlise amahlombe akho. Lokho kusetha okuncane yindlela ogcina ngayo ukufinyelela ekwahluleleni kwakho, nendlela ogwema ngayo ukunikela ingcindezi yakho kuwo wonke omunye umuntu egumbini.
Uma kushisa noma kunjalo
Eminye imihlangano iyaqina kungakhathaliseki ukuthi ulungiselele kahle kangakanani. Ukungavumelani kwangempela, inombolo enzima, ingxoxo ethinta ukuziqhenya kwabantu noma imisebenzi yabo. Ubuholi obuzolile akusona ukwenza sengathi leyo mizuzu ayikho. Kuwindlela oyibamba ngayo.
Uma izinga lokushisa likhuphuka, likuqambe. "Lokhu kuzwakala kunolaka, futhi kufanele, lokhu kubalulekile." Ukuqamba ukuqina ngokuzwakalayo cishe kuhlala kususa umoya othile kukho, ngoba abantu bakhululeka kancane uma bebona umholi engethukisiwe yikho. Cothisa isivinini ngamabomu. Buza umbuzo esikhundleni sokukhipha isinqumo. Futhi uma igumbi lishisa ngempela kakhulu ukuthi kucatshangwe kahle, kusemthethweni ngokuphelele ukusho, "Ake sithathe imizuzu eyishumi," noma "Ake silale kukho sinqume kusasa." Cishe asikho isinqumo esifanele ukwenziwa esidinga isinqumo ngenkathi wonke umuntu ephakathi kwesiphithiphithi.
Uma umuntu oyedwa ebusa noma ecindezela abanye phansi, lowo ngowakho ukuwuphatha, ngobumnene nangokucacile. Ukuzola akusho ukuvumela umuntu okhuluma kakhulu ukuthi abeke imibandela. Ukuvikela amazwi athulile kuyingxenye yokugcina igumbi liphephile, futhi lonke iqembu liyabonga ngokuthula uma ukwenza.
Qeda ngendlela eyehlisa izinga lokushisa
Indlela umhlangano ovala ngayo ibumba lokho abantu abaphuma nakho. Yehlisa ibhanoyi ngamabomu. Cacisa ngokwanqunywa, ukuthi ubani wenzani, nokuthi yini esavulekile ngempela. Ukungacaci kuwuhlobo lwakho lwengcindezi, futhi ukuphela okungacacile kubuyisela abantu emadeskini abo bebuyisa imibuzo engaphendulwanga esikhundleni sokusebenza.
Ukubonga okufushane, okuqotho nakho kuyasiza, ikakhulukazi kunoma ubani osho into enzima. Uvala umjikelezo owawuvule uma ucela ukwethembeka. Abantu bayakhumbula ukuthi ukukhuluma iqiniso kwaklonyeliswa noma kwajeziswa yini, futhi bazolungisa ngokulandelayo ngokuhambisana nalokho.
Iphuzu ngesikhathi kukhulu kunemihlangano
Ngezinye izikhathi ukuqina egumbini kuwuphawu lwento igumbi elingeke likwazi ukuyilungisa. Iqembu elisebenza ngomthwalo ongaphezu kwamandla oqhubekayo, isiko lapho ukukhuluma kwake kwajeziswa ngempela, umphathi ongcindezi yakhe iyachichima kuwo wonke umuntu. Imihlangano ephethwe kangcono iyasiza, futhi ifanele ukwenziwa. Ngeke ixazulule uhlelo olucindezela abantu phansi.
Futhi uma uqaphela ukuthi ukwesaba esifubeni sakho ngaphambi kwemihlangano sekuyekile ukuba mayelana nemihlangano, uma ingcindezi emsebenzini njalo ichichima ebuthongweni bakho, esifisweni sakho sokudla, noma indlela ozizwa ngayo ngawe, lokho kufanele ukuthathwe ngokungqongqo futhi kufanele ukuxoxwe ngakho nodokotela noma nomeluleki. Ukuzinza kuyikhono ongalakha. Futhi akusiyo into okufanele uyikhiqize wedwa, ungenalutho, kuze kube phakade.
Umgomo akuwona umhlangano ophelele. Kuyigumbi lapho iqiniso lingashiwo khona. Yakha lokho, ngomhlangano owodwa ozolile ngesikhathi, futhi abantu bazoqala ukukulethela into oyidinga kakhulu ukuyizwa, kusesekhona isikhathi sokuyisebenzisa.
Imithombo
- Microsoft WorkLab, Breaking Down the Infinite Workday (Work Trend Index research)
- Tijs Besieux and Amy C. Edmondson, How to Improve a Meeting (When You're Not in Charge) (Harvard Business Review)
- Amy C. Edmondson, Psychological Safety