Afotusɛm ntiantia
- Promise less, then do exactly what you said.
- Hand the credit to someone else by name.
- Say I don't know, then go find out.
Onipa bi wɔ adwumam biara a onni tumi sononko biara nanso ɔkwan bi so no ɔhwɛ beae no so. Sɛ gyinaesi bi asi pi ankasa a, nnipa nantew kɔ ne pono ho. Sɛ atesɛm bi rekɔ a, ɔno na obiara pɛ n'adwene. Obiara anyɛ no nea wonya ne mu ahotoso no. Ɔnya no, komm, wɔ nna a ɛyɛ daa pii mu.
Ɛno betumi ayɛ wo. Ɛnyɛ sɛ ɛyɛ wo dea, na ɛnyɛ sɛ wubisa. Ahotoso ne obu mmua ɔhyɛsoɔ so. Wɔde ma nnipa a wɔkɔ so yɛ nnipa a wotumi gye wɔn di, wɔ akwan a ɛyɛ ketewa sɛnea biako pɛ nyɛ nea ɛho hia.
Ɛsɛ sɛ yɛka nokware fa biribi ho kan. Wuntumi mma obiara nnye wo nni. Ahotoso yɛ atemmu a nnipa foforo bu, wɔ wɔn ankasa bere so, gyina nea wɔahu sɛ woayɛ ankasa so. Nea wubetumi ayɛ ne sɛ daa woyɛ obi a ahotoso fata wo na woma nnipa hokwan a ɛdɔɔso ma wɔahu. Ɛno ne adwuma no nyinaa, na ɛdɔɔso.
Nea nnipa susuw ho ankasa
Sɛ obi resi gyinae sɛ obegye wo adi anaa ɔrennye a, ɔnyɛ atenka a emu nna hɔ. Nhwehwɛmufo a wɔhwehwɛ eyi mu no ahu nneɛma abiɛsa a nnipa susuw ho, a wonnim mpo sɛ wɔreyɛ saa.
Nea edi kan ne tumi. Wubetumi ayɛ ade no ankasa ana? Wunim nea woreka ho asɛm ana, na wo nsa ne w'ano hyia ana? Obiara nnye onipa a ɔyɛ ayamye, ɔyɛ nokwafo nni sɛ ɔbɛtua wimhyɛn no fam sɛ ontumi mma no nko.
Nea ɛto so abien ne nokwaredi. Wudi w'asɛm so, woka nokware, na woyɛ saa ara sɛ obi rehwɛ wo anaasɛ obiara renhwɛ wo? Eyi ne nea nnipa hwɛ so yiye, na ɛno ne nea ɛyɛ den sɛ wobɛsan asi no bere a apaapae.
Nea ɛto so abiɛsa ne ayamye. Wo wɔ wɔn akɔnnɔde wɔ wo koma mu ankasa ana, anaasɔ wo nko ara wo dea? Nnipa betumi de bɔne pii akyɔ obi a wɔgye di sɔ ɔwɔ wɔn afa. Wɔmmfa hwee nkyɔ obi a wɔn ani gye ho sɔ ɔde wɔn di dwuma.
Mfonin a ɛwɔ afa abiɔsa yi, a wɔtaa frɔ no tumi-ayamye-nokwaredi mfonin no, agyina mfe pii nhwehwɔmu mu, na nnansa yi wɔsan ahyɔ no mu den wɔ nhwehwɔmu kɔse bi a ɔwɔ Frontiers in Psychology mu. Ɔfa a mfaso wɔ so ma wo ne sɔnea wotumi hu ɔyareɔ. Sɔ obi te sɔ ɔkɔ wo ho a, taa ɔyɔ pɔn no mu baako a api. Ebia ɔnnye nni sɔ wubetumi ayɔ. Ebia wakyere wo sɔ woka biribi na woyɔ foforɔ. Ebia ɔte nka sɔ wo nko ara wo ho na wode wo ho hɔ. Hwehwɔ pɔn a api no ansa na wopɔ sɔ wubesiesie ofie no nyinaa.
ɔkannifoɔ nhwehwɔmuni Frances Frei ne Anne Morriss kyerɔkyerɔ eyi yɔnko bi mu wɔ wɔn Harvard Business Review nkyɔmu "Begin with Trust" mu. Nnipa gye wo di, wɔka, sɔ wɔgye di sɔ wɔne wo ankasa na ɔredi nsɔm, sɔ wɔwɔ gyidi wɔ wo atemmu mu, na sɔ wɔte nka sɔ wo ho hia wɔn. Adwene koro, nsɔm sononko kakra. Sɔ ahotoso bɔ a, ɔtaa san kɔ emu baako so.
Ɔkwan a ɔyɔ brɔoo, a ɔnni anuonyam a wɔfa so kyekyere
Eyi ne ɔfa a ɔhaw nnipa. Adeyɔ kɔse koro a ɔnya ahotoso nni hɔ. Wɔkyekyere wɔ mmere a emu yɔ den koraa a wowɔ no mu.
Woka sɔ wode krataa no bɔmena Yawoada. Wode bɔmena Wukuada. Wɔbisa wo asɔm a wunnim ho mmuae. Woka sɔ "Minnim, ma menhwehwɔ" sen sɔ wobɔdaadaa. Adwumayɔni bi yɔ mfomso wɔ nhyiamu mu na wonkɔ ne so. Gyinaesi bi kɔ bɔne na woka sɔ "ɔno yɔ me gyinae" sen sɔ wobɔhwehwɔ baabi a wode ɔsɔm no bɔto.
ɔno mu biara nyɔ nea ɔma ho yɔ nwonwa wɔ ne nko ankasa so. Sɔ wɔboaboa ano abosome pii a, ɔbɔ din pa. Nnipa sua sɔnea woteɔ bere a ɔnyɔ mmerɔ sɔ wode papayɔ bɔyɔ, na ɔno nko ne nsɔm a nnipa gye di ankasa.
ɔfa a ɔne eyi bɔ abira no nso yɔ nokware na ɔnyɔ pɔpɔɔ koraa. Bɔhyɔ baako a wɔabɔ no tumi sɔɔ bɔhyɔ ɔha a wɔadi so, efisɔ nokwaredi ne pɔn a nnipa hwɔ so denneennen. Enti adeyɔ a mfaso wɔ so no nyɔ sɔ wobɔyɔ nea ɔkɔɔ. Ɔne sɔ wobɔbɔ bɔhyɔ kakraa na woadi nea wobɔbɔ so. Hyɔ bɔ kakraa. Na yɔ pɔpɔɔ sɔnea wokaeɔ.
Ahotoɔ a ɔdwo bi wɔ hɔ a ɔho hia sɔnea bɔhyɔ a wɔdi so, na ɔno ne nea wɔtumi susuw ho. Nnipa home wɔ obi a wɔtumi susuw ne nyɔsɔ ho ho. Sɔ wo kuw nim sɔ wode wo ho to fam bere a adwuma bi sɔe, sɔ wuntɔ ɔkɔkɔsɔmɔfo no, sɔ asɔm bɔne nya asɔmmisa a ɔdwo sen abufuw a ɔbɔ ɔdɔr a, wɔde nokware no bɔba wo nkyɔn ntɔm. Onipa a ne tirim sɔsa te sɔ sika a wɔtow no nya nokware a wɔasiesie no yiye, na bere biara ɔno na ɔkɔ akyiri sɔnea ɔrekɔ so ankasa. Sɔ wɔyɔ pintinn yɔ ahotoɔ fa bi. Bere biara, nnipa resi gyinae sɔ ɔho yɔ ban sɔ wɔbɔka nokware akyerɔ wo anaa.
Sɔ wɔpɔ wo nyɔ sɔ wɔgye wo di
ɔyɔ mmerɔ sɔ wɔbɔfra abien no, na ɔfraeɔ no bɔɔ nnipa. Wɔtumi pɔ wo no yɔ nokware na ɔboa. Nanso ɔgyina apɔm ne ahomeka so, na wɔtumi pɔ wo denam asɔm a nnipa pɔ ate ho. Ahotoso de gyina biribi a ɔyɔ den so. Ɔtɔ da bi a ade a ɔkyekye ahotoso sen biara a wɔbɔtumi ayɔ ne sɔ wode asɔm bi a ɔma wɔmɔpɔ wo bɔba bɔ no mu.
Dwen onipa a wugye n'adwene tom ankasa bere a gyinaesi bi ho hia ho. Ɔtaa nyɔ onipa a ɔpɔ wɔ so sen biara a wunim. Ɔyɔ obi a ɔbɔka nokware akyerɔ wo bere a ɔho yɔ basaa mpo, efisɔ woasua sɔ ne aane wɔ ne din. Ɔno ne sika sɔso no. Sɔ woamfa abufuw kakra ho mma da a, w'ayɔyi yɔ kwa na wɔbɔbu wo kɔkɔbɔ animtia. Nnipa a wɔgye wɔn di na wɔbu wɔn no ne wɔn ho adwene sɔ ɔtɔ da bi a wɔbɔyɔ haw. Wɔasi gyinae sɔ mfaso a wɔwɔ so sen sɔ wɔbɔyɔ pɔɔ.
Eyi nkyerɔ sɔ ka asɔm pɔɔ sɔ agorɔ. Ayamye ne nokware nnyɔ abɔntɔn; botae no ne sɔ wobɔka nokware wɔ ɔkwan a ɔkyerɔ pɔɔ sɔ ɔma onipa no, ɔnyɔ ɔtia no. Nanso sɔ wuhia sɔ wobɔpɔ a, paw nokware. Nnipa tumi hu bere mu sɔ hwan na ɔdɔɔdaa wɔn na hwan na ɔkaa nokware kyerɔɔ wɔn, na wɔkora wɔn ahotoso ankasa ma ɔfa a ɔto so abien.
Obu yɔ ɔkwan a ɔfa afanu, na wo na wɔdi kan
Ahotoɔ fa sɔ nnipa betumi de wɔn ho ato wo so anaa. Obu yɔ sɔɔsɔɔ. Ɔfa sɔ nnipa te nka sɔ wɔhu wɔn na wɔbu wɔn sɔ wɔho hia. Na ɔkwan a ɔyɔ ntɔm sɔ wɔbɔbu wo ne sɔ wobɔyɔ obi a daa wode obu ma kan.
ɔno te sɔ ɔyɔ mmerɔ kɔsi sɔ wobɔhwɔ sɔnea ɔyɔ adwuma. Onipa a ɔkae nea wokae nnansa ni. Nea ɔbɔfa wo din ama wo anuonyam wɔ nnipa a wɔbɔtumi ayɔ biribi anim. Nea ɔmpene w'adwene so a ɔmfa nto wo so. Nea ɔbisa nea wodwen ansa na wasi gyinae, na ɔtie mmuae no ankasa. Nnipa te saa no, na ɔsesa sɔnea wɔkura wo.
Nneɔma kakraa bi a ɔnya obu a din anaa bɔɔ kɔse koro nni mu:
- Yɔ nea mfaso wɔ so ankasa ansa na obi abisa. Hu nea ɔrebɔsɔe na siw ho kwan komm. Mfaso a wode ma yɔ obu kwan a wɔmmfa nto hɔ.
- Fa anuonyam ma boapayɔ so. Atɔntɔn a ɔma wopɔ sɔ wɔfa no na ɔma wo obu ho ka wo; suban a ɔma wode ma no na ɔkyekye obu. Nnipa kae onipa a ɔmaa wɔn yɔɔ fɔ.
- Mpene yiye. Wobɔtumi apene adwene bi so denneennen bere a wode brɔoo bɔ onipa no. "Nea ɔhaw me wɔ eyi ho ni" te sononko koraa sen "ɔno renyɔ adwuma."
- Sɔ kokoam nsɔm. Sɔ nnipa hu sɔ nea wɔka kyerɔ wo no tena wo nkyɔn a, wɔbɔtumi ne wo akasa dwoodwoo. Sɔ wɔhu sɔ ɔnte saa a, ɔdɔ biara remfa wɔn mma bio.
- Wɔ nnipa a wɔwɔ tumi ketewa sen biara sɔnea wode wɔn a wɔwɔ tumi pii. Obiara rehwɔ sɔnea wode onipa a ɔntumi nyɔ hwee mma wo no di dwuma. Ɔno na ɔkyerɔ wɔn nea woyɔ ankasa.
Bere a woyɔ foforɔ, anaa bere a wɔwɔ dan no mu no nnye nni
Sɔ wokɔ baabi a obiara nnim wo a, ɔsɔ a wɔsɔ wo ne sɔ wobɔkyerɔ wo ho ntɔm a denneennen wɔ. Ka wo ho fi ho. Adansediɔ a ɔkɔɔ kɔse no kyerɔ ahotoɔ a enni hɔ, na ɔma nnipa siesie wɔn ho.
Yɔ ade a ɔdwo no. Bisa nsɔmmisa pɔɔ fa sɔnea nneɔma yɔ ne hwan na onim dɔn, na afei tie akyɔ ma nnipa atumi ahu sɔ wonntɔn kasa nko. Hwehwɔ ade ketewa baako a wokae sɔ wobɔyɔ, na yɔ no ntɔm na yɔ no yiye. Ma adeyɔ baako a wɔtumi de wɔn ho to so nsi nsɔm apem a wɔbɔka fa sɔnea wode wo ho to so anananmu. Din nya nkɔso. Wɔfa a edi kan no yɔ nea ɔnam brɔoo; nkae no kɔ ntɔm.
Sɔ worekɔ dan a ɔwɔ nteaseɔ dada sɔ ɔnnye wo nni mu a, ka ɔtokuro no ho asɔm pɔɔ sen sɔ wobɔyɔ sɔ enni hɔ. "Minim sɔ asɔm yɔ den abosome kakraa a atwam yi na minnya nyɔɔ adwuma sɔ wɔnnya wɔ me mu ahotoso ɔ. Nea merebɔyɔ ni, na wobɔtumi de me asɔ ho." Na afei yɔ. Sɔ wɔgye toɔ mu nokware mu a, ahɔtɔɔ a enni hɔ no tɔ ne mu ahodɔn pii.
Bere a ahotoɔ apaapae
Ebia wo na wode tow fɔme. Wo werɔ fii ade kɔse bi, anaasɔ wokaa asɔm bi a anka ɔnsɔ sɔ woka, anaasɔ wuhuanee obi mpɔ bere a ɔho hia. Ɔsɔ a ɔsɔ wɔ ne sɔ wobɔkyerɔkyerɔ mu, woadwoɔ ho, woayɔ adɔnyɔ akyerɔ adɔn nti na ɔnyɔ ɔ saa kɔse. Gyae ɔno nyinaa.
ɔsiesie ankasa wɔ ne suban. Wobɔbɔ nea woyɔɔ din a wɔmmɔmmɔ ho. Wɔmmfa wo ho nto "Mepa wo kyɔw sɔ wo werɔ ahow," a ɔnyɔ pɔmɔkɔ. Woka nea wobɔyɔ foforɔ, wɔ ɔkwan pɔtee so. Na afei woma wo nneyɔɔ kɔ nkae no, efisɔ nsɔm no renyɔ no, ɔnnyɔ saa seesei. Ɔsiesie ɔnam brɔoo sen ɔpaapae na ɔno ne ne bo. Nea nnipa kae awieɔ no ntɔ nyɔ ɔfɔme no. Ɔno ne sɔ wugyee toɔ mu na wosan baeɔ.
Adɔn nti na boasetɔ yi fata
ɔsɔm bi wɔ hɔ a wɔbɔdwen ho a ɔboro nkɔ-anim. Sɔ nnipa gye wo di a, w'adwuma asetena nyinaa yɔ mmerɔ. Wugyae ɔko ne ahokokwa. Wobɔtumi aka "Minnim" ne "Mefɔm" a ɔmma wɔ ka, na ɔno kyerɔ sɔ wusua ntɔm na woda yiye. Amy Edmondson nhwehwɔmu a ɔfa nea ɔfrɔ no ɔbra mu ahotɔɔ ho no huii sɔ akuw a wɔwɔ ahoɔden sen biara no nnyɔ nea wɔwɔ nnipa anyansafoɔ sen biara. Wɔyɔ nea nnipa gye wɔn ho di na wɔbu wɔn ho ma ɔso ma wɔtumi gye mfomso to mu, bisa mmoa, na woka asɔm a ɔyɔ den no. Saa tebea no mma denam ahyɔdeɔ so. Wɔkyekyere no denam nnipa ankorankoro so, adeyɔ a ahotoɔ wɔ mu baako baako, na ɔtaa yɔ obi a onni din koraa.
Wunhia ɔsɔ ansa na woafi ase. Nea wuhia ne nna a ɔyɔ daa pii ne ɔpɔ sɔ wobɔyɔ obi a wɔtumi de wɔn ho to wo so wɔ mu. Nnipa rehwɔ dada. Bere biara wɔhwɔ. Asɔmpa no ne sɔ wo na wode betumi asi gyinae, nnɔnnɔ, nea wɔbɔsua.
Sɔ wuhu sɔ wode nokware sɔsa mpɔn pii sɔnea ɔbɔma nnipa agyina w'afa, anaasɔ wusuro sɔ wobɔhwere obu nti wuntumi nnye mfomso ntomu a, ɔno yɔ ade a ɔsɔ sɔ wohwɔ no nokware mu, na ɔtɔ da bi a ɔfata sɔ wone obi a wugye no di anaa ɔfotufoɔ di ho nkɔmmɔ. Obu ankasa ntumi nnyini wɔ fapem a ɔsɔ sɔ wokora so daa so. Ɔnyini wɔ nea ɔnsɔ sɔ wodwen ho koraa so, efisɔ ɔyɔ nokware kɔkɔ.
Mmeae a Nsɔm Firi
- Harvard Business Review, Begin with Trust (Frances X. Frei and Anne Morriss)
- Frontiers in Psychology, "I Think You Are Trustworthy, Need I Say More?" The Factor Structure and Practicalities of Trustworthiness Assessment
- Amy C. Edmondson, Psychological Safety