Afotusɛm ntiantia
- Praise one specific thing this person did.
- Ask weekly, what actually moved forward.
- Let the win land before the next thing.
Su bi wɔ hɔ a nnipa pa pii a wɔwɔ anibere kɔ mu. Wudu botae bi so, na ansa na bere no asɔ wo mu mpo no, woadi kan rehwɛ nea edi hɔ. Nkonimdi no nnya nya wɔ wo mu kakra. Woka kyerɛ wo ho sɔ wobedi ahurusi bere a ade no nyinaa awie, bere a adwuma no kɔ, bere a afe no twa, bere a akontaabu no aba baabi a ɛsɛ sɔ ɛwɔ no. Enti wode wo ti si fɔm na wopia.
ɔhaw no ne sɔ "awie" no kɔ so tu. Ade foforɔ wɔ hɔ daa. Na ekuw a wɔnnya nka da sɔ wɔredi nkonim no fi ase de wisie tu mmirika, mpo bere a adwuma no rekɔ yiye wɔ krataa so.
Eyi nyɔ asɔm a ɛyɔ brɔɔ. Sɔnea wokyerɛ nkɔsoɔ no si nea ɔbɔ nnipa anigye mma bere tenten, ne sɔ wɔwɔ biribi aka bere a ɛyɔ den. Nhwehwɛmu pa wɔ ɛno akyi, na akwan a ɛyɔ mmerɛw wɔ hɔ a wode bɔ adwuma.
Nkɔsoɔ ne agotɔɔ no, ɛnyɔ akatua no
Bere tenten no, na wɔfa no sɔ adɔ ne biribi a wode ma wɔ awieeɔ no ano. Yɔ adwuma no, gye akyɔde no. Harvard nhwehwɛmufoɔ baanu, Teresa Amabile ne Steven Kramer, hwɛɔ eyi yiye sen obiara. Wɔboaboaa da biara nsɛm a ɛbɛn 12,000 ano fii nnipa a wɔreyɔ nimdeɔ adwuma ankasa hɔ na wɔbisaa asɔmmisa a ɛyɔ pefee: nna a nnipa nyaa anigye ne nɔtoasoɔ sen biara no, ɛdɔn na asi ampa ara?
Mmuae no maa wɔn mpo ho dwiriiw wɔn. Ade baako pɛ a ɛmaa da pa no nyɔ akatua anaa akɔɔ-akɔɔ anaa nhyehyɛeɔ a ɛyɔ pefee. Ɛyɔ nkɔsoɔ a wɔnyaa wɔ adwuma a ɛho hia mu. Amabile ne Kramer frɛ eyi nkɔsoɔ ho nnyinasoɔ. Bere a nnipa te nka sɔ wɔapia biribi akɔ anim, mpo kakra, no, wɔn anigye, wɔn anibere, ne wɔn adwene a ɛfa adwuma no ho nyinaa sɔre bɔmu. Wɔbɔɔ saa emu tebea no din "emu adwuma nkwa," na ɛyɔ adwumayɔ ahoɔden afidie a ɛyɔ komm.
Nea ɔfa foforɔ no nso ho hia saa ara. Nsɔmɔ bɔ duru sen nkonimdi a wɔn kɛseyɔ yɔ pɛ. Asɔm ketewa bi betumi asɔe da mu nyinaa sen sɔnea nkonim ketewa bi betumi ahyɔ da bi mu hann. Saa ntemɔ no ho hia sɔ wukura mu, efisɔ ɛkyerɛ sɔ nkɔsoɔ nketewa a ɛda adi a ɛkɔ so daa no nyɔ ade a ɛyɔ fɔɔ. Ɛno ne sɔnea wode kura ekuw bi ahoɔden wɔ nsu no atifi.
Enti nkonimdi anigye nyɔ ankasa sɔ wode bɔ apontoɔ. Ɛyɔ sɔ wobɛma nkɔsoɔ ada adi, sɔnea ɛbɛma nnipa atumi ate ade a nhwehwɛmu no se wɔhia sɔ wɔte sen biara no nka.
Adɔn nti na ketewa-ne-mpɛn-pii sen kɛse-ne-fɔɔ
Ahyehyɛdɔɔ dodow no ara sɔ akɔɔ-akɔɔ ma bere akɛse no. Yɔf a wɔfi adwuma no ase. Asramɔtwɔ no. Afe nhwehwɛmu no. Saa bere no ho hia, nanso sɔ ɛyɔ bere koro pɛ a obiara te sɔ adwuma no rekɔ yiye a, akɔɔ-akɔɔ dane wim tebea a ɛyɔ ne ho hu sen abrabɔ.
Gallup asua eyi wɔ adwumayɔfo dodow so, na su no yɔ pintinn: nnipa a wɔn panyin yɔ wɔn akɔɔ-akɔɔ bɛyɔ pɛnkoro dapɛn biara no wɔ nɔtoasoɔ kɛse sen wɔn a wɔte ɛtɔ da nkutoo. Dapɛn biara ne ɔkwan a ɛda adi. Ɛnyɔ daa, ɛnyɔ kabea-kɔɔ-kɔɔ. Ɛyɔ daa daa.
Ntease bi wɔ hɔ a ɛma ketewa-ne-mpɛn-pii yɔ adwuma yiye sen kɛse-ne-fɔɔ. Botae tenten no, sɔnea ɛte ankasa, dodow no ara nnya nya nwie. Sɔ ade baako pɛ a ɛho hia ne bepɔw atifi a, ɛnde asram pii no obiara redi nkogu sɔ wɔbɔ adu hɔ. Sɔ wopae forɔ no mu nsɔnkyerɛnne a wuhu a, ɛma botae baako a ɛware na ɛnnɔ adɔ adane nea ɛyɔ ankasa a wubedu hɔ pii. Nsɔnkyerɛnne biara a wutwa mu no yɔ adansedie sɔ ade no betumi aba, na saa adansedie no na ɛde nnipa fa adwuma a ɛyɔ den a ɛwɔ mfimfini no mu.
Ahoɔhare dodow no ara yɔ nkateɔ. Ɛyɔ nka sɔ ɔbɔdɔ reboaboa ano ayɔ biribi. Wode saa nkateɔ no si denam sɔ wobɛkyerɛ nnipa ɔkwan a wɔadi kan atwe dada, ɛnyɔ baabi a hwee nni mu a ɛda anim.
Nnipa adwene afidie fɔɔ bi wɔ eyi mu. Botae a ɛwɔ nkɔsoɔ bi so dada hyɔ nnipa nkuran sen nea ɛda zero so, mpo bere a kwan a aka no ankasa yɔ pɛ. Loyalty kaad a wɔabɔ so mmienu na ɛhwehwɛ du no wɔwie no mpɛn pii sen kaad a hwee nni so na ɛhwehwɛ awotwe, mpo bere a abien nyinaa hia stamp awotwe foforɔ. Ahoɔhare a ɛwɔ fibea no twe nnipa kɔ anim. Ɔkwankyerɛfo pa yɔ saa nkɔsoɔ no honam mu denam nokwadi so, denam sɔ ɔbɔ nkɔsoɔ kane no akontaabu prɔɔ so, sɔnea adwuma no rennya nka sɔ ɛrefi ase fi hwee koraa mu.
Sɔnea anigye ankasa te
Ɛha na akwankyerɛfo pii fɔm. Wɔte "di nkonimdi anigye" na wɔfa confetti, Slack emoji, anaa "adwuma pa ekuw" a ɛnyɔ pɔtee. Nnipa tumi te akɔɔ-akɔɔ a ɛyɔ pɔtee ne nea ɛyɔ subɔɔ kwa ntam. Subɔɔ kwa no nyɔ hwee, na bere bɔkɔ a, ɛbɛsua nnipa mpo sɔ ayɔ a wɔyɔ wɔ ha no yɔ nnyigyei kwa.
Nea ɛkɔ mu ampa no yɔ pɔtee na ɛyɔ onipa-fam kakra:
- Bɔ ade pɔtee no din. "Adwuma pa" yera. "Sɔnea wokyeree saa mfomso no ansa na adu adetɔni no nkyɛn no gyee yɛn dapɛn a anka ɛyɔ den paa" no tena hɔ. Nneɛma pɔtee ka kyerɛ onipa sɔ wuhuu nea ɔyɔɔ ampa.
- Fa to nea enti a ɛho hia so. Nkonimdi yɔ kɛse bere a nnipa te nea ɛmaa ɔkwan no ase. Fa ade ketewa no kɔ botae kɛse a ɛsɔ no so.
- Ma ɛnda adi mma afoforɔ, sɔ wubetumi a. Akɔɔ-akɔɔ a wɔyɔ wɔ mfɛfo anim no bɔ duru sen kasamu a ɛyɔ komm, na ɛkyerɛ ekuw no nyinaa nea ade pa te. Nanso hwɛ onipa no kane. Nnipa bi ani gye baguam ayɔ; afoforɔ pɔ sɔ fɔm bɔ wɔ.
- Bɔ nkɔsoɔ a wɔda so reyɔ no din, ɛnyɔ nea wɔawie nkutoo. Ɔhaw a ɛyɔ den a wɔadi so nkonim, nkɔmɔkɔ a ɛyɔ den a wɔdii ho dwuma yiye, krataa a awie ayɔ yiye sɔ wɔbɔ so. Eyinom ne mmere a nkɔsoɔ ho nnyinasoɔ no fa ho ankasa.
- Ma ɛnyɔ tiawa. Anigye nhia ɔsɔm. Simma aduasa a ɛyɔ nokware wɔ nhyiamu mfiase taa yɔ ade pii sen ade a wɔahyɔ kalenda so.
Ade baako a ɛyɔ mmerɛw sɔ wɔbɔ no agu: ma nnipa nte nkonim no nka ansa na woadan akɔ ade foforɔ so. Sɔ wo mmuae a wode ma awieeɔ biara ne "yiye, afei yɛnkɔ nea edi hɔ so" a, woadi kan aka akyerɛ obiara komm sɔ adwuma no nnya nnɔɔ koraa da. Ma bere no nya home. Bɔɔ no yɔ ɔfa a ɛho hia.
Si nsɔnkyerɛnne no ansa na woahia
Sɔ nkonimdi anigye gyina sɔ wobɛkae sɔ wobɛyɔ no saa bere no mu a, ɛrensi. Adwene pa no bɔsɔ ɔhaw a edi hɔ no ase. Akwankyerɛfo a wɔma ahoɔhare kɔ so no nnyina nkaedɔɔ so. Wɔsi nsɔnkyerɛnne no hyɔ adwuma no mu ansa.
Ɛno kyerɛ sɔ wobetwa botae tenten no mu ayɔ ɛfa ahorɔ a wubetumi adu so na ahu. Ɛnyɔ botae a ɛyɔ kɔɔ, na mmom nɔtee pɔtee a ɛho da hɔ pefee, sɔnea obiara behu bere a wɔatwa baako mu. Krataa a wɔapene so. Adetɔni a edi kan a ɔwɔ adwuma mu. Mfomso a ɛkɔ zero. Nɔtee no botae ne sɔ ɛsesa beae a ɛwɔ akyirikyiri dane ade a wubetumi awie dapɛn yi, na ade-wie no ne anigye no nyinaa ho mmoa.
Su kakra a ɛyɔ adeyɔ a ɛma eyi yɔ mmerɔ sɔ wode bɛkɔ so:
- Si abɔdɔ-pɔnɔ no wɔ ekuw no nkyɔn, ɛnyɔ ma wɔn. Bere a nnipa boa kyerɔ nea ɛyɔ nkɔsoɔ no, wɔn ani gye sɔ wɔbɛdu hɔ kɛse, na ɛnyɔ kɔɔ-kɔɔ sɔ wubedi ade a wɔmfa nni hwee anigye.
- Ma nkɔsoɔ nda adi wɔ baabi a wɔkyɔ. Bɔɔdɔ a ɛyɔ mmerɔ, tracker, anaa nɔtee a ɛsɔ ho daa wɔ nhyiamu mu. Nnipa hia sɔ wɔbɛtumi ahu sɔ kwan no rekɔ so a ɛnyɔ sɔ woka ho asɔm bere biara.
- Hyɔ bere pɔtee a wode bɛhwɛ akyiri. Simma anum wɔ dapɛn nhyiamu mfiase a wode bisa "dɔn na akɔ anim?" dane akɔɔ-akɔɔ fi ade a wo ani da so sɔ wobɛkae kɔ ade a ɛsi kɛkɔ so.
- Fa afɔtutɔɔ a ɛyɔ pa no si nkyɔn wɔ akɔɔ-akɔɔ no ho. Sɔ wode no fra a, ɛsua nnipa sɔ wɔbɛsiesie wɔn ho ama "nanso" bere biara a woyɔ wɔn akɔɔ-akɔɔ, na akɔɔ-akɔɔ no gyae kɔ mu. Kwan wɔ ho ma abien nyinaa. Nanso ɛnyɔ home koro mu.
Eyinom mu biara nyɔ den. Adwuma no dodow no ara wɔ sɔ wubesi gyinae sɔ wobɛyɔ no anibere na afei woama no baabi a ɛbɛtena, sɔnea ɛbɛda so atena nnawɔtwe a adwuma yɔ den a anka wo werɛ befi mu.
Bere a nkonimdi sua
Ɛtɔ da a, nkonim pii nni hɔ a wobedi ho anigye. Adwuma reyɔ den. Aba no nnya mma. Ekuw no abrɔ na wɔn aba mu abu kakra, na akɔɔ-akɔɔ a ani gye wɔ mu no bɔyɔ atɔrɔsɔm.
Anigye a wɔhyɔ so wɔ bere a ɛyɔ den mu no san ba bɔne. Nnipa nim bere a wɔredi wɔn so dwuma. Nea ɛboa kɛse ne nokwasɔm a wɔde aniwa ketewa ka ho. Bere a scoreboard kɛse no ho yɔ sum a, wohwehwɛ nkonim a ɛda so yɔ nokware: ɔhaw a wɔate ase yiye sen dapɔn a etwa mu, ayɔnkofa a wɔasiesie, obi a ɔbaa pintinn bere a anka ɛbɔyɔ mmerɔ sɔ wɔremmɔ. Mmɔdɔbɔ ne adesua nso yɔ nkɔsoɔ, mpo bere a aba no nnya mmae.
Ɛha nso na wɔ-ankasa wo pintinngyina ho hia kɛse. Ekuw fa wɔn nkateɔ akwankyerɔ fi obiara a ɔkyerɔ kwan hɔ, na ɔkwankyerɔfo a obetumi ahu na wabɔ nkɔsoɔ ankasa din wɔ bere a ɛyɔ den mu no ma nnipa biribi a ɛyɔ den a wɔbegyina so. Ɛnyɔ anigye a ɛyɔ atɔrɔ. Ɛyɔ "nea ɛreyɔ adwuma ankasa ni, na nea yɔbɛyɔ a edi hɔ ni" a aniwa da so.
Eyi yɔ ma nnipa, ɛnyɔ akontaabu nkutoo
Ɛyɔ mmerɔ sɔ wode eyinom nyinaa bɔ adwumayɔ tumi nnyinasoɔ, na ɛyɔ baako. Nanso onipa fɔ bi da ase a ɛho hia sɔ wode di dwuma denneennen.
Nka a wote sɔ wɔahu wʼadwuma na ɛyɔ biribi no bɔ wo ho ban. Nhwehwɛmu baako a wɔtintimii wɔ ɔmanfo akwahosan nsɔm krataa bi mu huu sɔ adwumayɔfo a wɔtee nka sɔ wɔkɔɔ wɔn dɔɔ ankasa wɔ adwuma mu no wɔ koma yare a ɛyɔ ketewa a wɔtumi susu, mpo bere a nhwehwɛmufoɔ no buu nneɛma foforɔ ho akontaa wieeɔ. Ɛte sɔ nea anigye yɔ adwuma sɔ akwahosan ahonyadeɔ. Nea ɛyɔ akyiri no, sɔ wukɔ so yɔ adwuma asram pii a nka biara nni hɔ sɔ ebi ka, ɛyɔ kwan a ɛhare a ɛkɔ ahoyeraw mu.
Enti bere a wode nkɔsoɔ a wuhu yɔ su no, woreyɔ nneɛma mmienu prɔkɔ. Worema ekuw bi anigye sɔ wɔbɛyɔ wɔn adwuma pa, na worehwɔ nnipa a wɔreyɔ no nso so. Eyinom nyɔ botae a ɛne wɔn ho di asɔ. Ɛyɔ botae koro a wofi afanu hwɔ.
Akwankyerɔfo a nnipa kae wɔn no ntaa nyɔ wɔn a wɔpiaa den sen biara. Ɛyɔ wɔn a wɔmaa adwuma no tee sɔ ɛrekɔ baabi, wɔn a wɔtumi kyerɔ asaase a wɔadi so dada bere a obiara hu kwan a aka. Saa su no sua na wɔtumi sua. Ɛdodow no ara fi sɔ wobɔ adwen, prɔɔ, wɔ bere a ɛyɔ daa daa so, fa nkɔsoɔ a ɛresi wɔ wʼanim dada ho.
Sɔ akɔɔ-akɔɔ ayɔ komm wɔ wo ekuw mu bere kakra a, wonhia nhyehyɔɔ ansa na woafi ase. Wuhia ade pɔtee, nokware baako a wɔka kyerɔ onipa baako dapɔn yi. Afei foforɔ dapɔn a edi hɔ. Ahoɔhare, su a ɛyɔ nokware no, fi ase bɔ saa ketewa no.
Sources
- Harvard Business Review, The Power of Small Wins (Teresa Amabile and Steven Kramer)
- Gallup, Organizations Can Redefine Feedback by Including Recognition
- Frontiers in Public Health (PMC), Taking appreciation to heart: appreciation at work and cardiovascular risk in male employees