Afotusɛm ntiantia
- Be relentless on one thing, not everything.
- Thank whoever flags a problem early.
- Own your own misses out loud.
Wɔ ɔkwan no bi so no, yɛn mu pii faa nsɛm a ɛyɛ komm bi: sɛ aba ho hia a, ɛsɛ sɛ obi te ɔhyew no. Nhyɛso no ne afideɛ a ɛma adwuma kɔ. Ehu ne ngo a ɛsɔ ogya. Sɛ woma wo nsa mu gow a, adwuma no yɛ mmerɛw.
Ɛyɛ asɛm a ɛyɛ fɛ, na ɛnyɛ nokware. Ɛnyɛ atorɔ wɔ ɔkwan a ɛyɛ wo dɛ, brɛ-gyinapɛn-no-ase kwan so. Ɛyɛ atorɔ wɔ ɔkwan a adanseɛ no ankasa kyerɛ so. Akuw a wɔyɛ adwuma a emu yɛ den, a ɛyɛ papa, mfe pii no nyɛ wɔn a wɔn ho yɛ hyew kɛse no. Wɔyɛ wɔn a gyinapɛn no korɔn ankasa na dan no mu yɛ ahobammɔ ankasa bere koro mu no. Saa nneɛma abien no nni akasakasa mu. Wɔyɛ ahokafo.
Sɛ woahwɛ obiara so pɛn, anaa woapɛ a, ebia woate ɔpia a ɛwɔ nkyerɛaseɛ a ɛnyɛ nokware no. Yɛ ɔsahwɛni a ɔhwehwɛ ade na ɔhyɛ nkurɔfo kɛse na wɔbrɛ. Anaa yɛ ɔsahwɛni a ne ho yɛ dɛ a obiara pɛ wʼasɛm bere a adwuma no resan akyi. Eyi yɛ asɛm a ɛfa ɔkwan a ɛto so abiɛsa no ho, deɛ nkurɔfo dodow no ara annya bi a wɔde kyerɛɛ wɔn.
Adwennie abien no, ne nea enti a yɛn mu dodow no ara nim baako pɛ
Hwɛ adwennie abien a ɛda nson bi so.
Adwennie a edi kan ne gyinapɛn: sɛnea gyinapɛn no korɔn, dodow a wohwɛ kwan, sɛnea woda nea ɛyɛ papa adi pefee na wokura nkurɔfo wɔ mu. Adwennie a ɛto so abien ne ahobammɔ: sɛnea ɛyɛ yiye sɛ obi bɛkasa, agye sɛ wayɛ mfomso, abisa asɛmmisa a enni nyansa, aka sɛ "maka akyi," anaa wapia ɔpanyin no a ɛtua no biribiara ka.
Adwumayɛbea dodow no ara fa eyinom sɛ adwennie baako. Sɛ woma ɔhwehwɛ no kɔ soro a, wugye di sɛ woama ahobammɔ no aba fam. Sɛ woma ɛyɛ adɔe na ɛyɛ hyew a, wugye di sɛ woama gyinapɛn no aba fam. Enti nkurɔfo yi kwan baako.
Harvard nhwehwɛmufoɔ Amy Edmondson de mfe pii kyerɛ sɛ wɔyɛ adwennie soronko, na anwonwadeɛ no wɔ twɔtwɔw a abien no nyinaa korɔn. Ɔde yɛ mmeae anan. Gyinapɛn a ɛba fam ne ahobammɔ a ɛba fam ma wo nkwaseasɛm, nkurɔfo a wɔyɛ nea ɛyɛ ketewa paa a wɔremfa wɔn ho nkɔ ɔhaw mu. Ahobammɔ a ɛkorɔn nanso gyinapɛn a ɛba fam ma wo baabi a ɛyɛ dɛ a komm ɛnyɛ adwuma yiye. Gyinapɛn a ɛkorɔn nanso ahobammɔ a ɛba fam, eyi ne deɛ "nhyɛso-kɛse" amammere dodow no ara ankasa yɛ, ma wo dadwen: nkurɔfo du dodoɔ no so bere a wɔde ɔhaw ahintaw, efisɛ sɛ woda ɔhaw adi a, ɛyɛ asiane. Twɔtwɔw a etwa to no nko ara, gyinapɛn a ɛkorɔn ne ahobammɔ a ɛkorɔn, na ɛde wo kɔ nea Edmondson frɛ no adesua bea, baabi a nkurɔfo bɔ mmɔden ankasa, bɔ nea abubu din ntɛm, na wɔn ho tu mpɔn ankasa.
Eyi ne fã a ɛsɛ sɛ wotena ho. Edmondson de mfe pii asesa ne dwumadi no nkyerɛaseɛ baako a ɛkɔ baabiara, adwene no sɛ adwene mu ahobammɔ kyerɛ sɛ wode brɛoo di nkurɔfo ho dwuma. Ɛnyɛ saa. Ahobammɔ a akontaabuo nni mu nyɛ dwumakuw a edi mu yiye. Ɛyɛ baako a ne ho yɛ dɛ. Sɛnea ne dwumadi mu mfonini baako ka no, worentumi nnya adwene mu ahobammɔ ankasa a nkurɔfo nnim nea wɔhwɛ kwan fi wɔn nkyɛn na wɔpɛ sɛ wɔyɛ wɔn ho yiye. Gyinapɛn no kɔ so korɔn. Nea ɛsakra ne sɛ sɛ wo antumi anmɛ a, wubetumi atena ase anaa.
Nea "ahohia kɛse" ankasa yɛ adwuma no
Ntease bi wɔ hɔ a enti ehu-kwan-papayɛ no awiei kɔ so di ne ho, na ɛyɛ honam fam.
Nhyɛso berɛ tiawa betumi ama wo ho ayɛ nnam. Ɛno yɛ nipadua no a ɔreyɛ nʼadwuma. Nanso bere a nhyɛso no nnyae da no, ahohia mmuae no kɔ so si hɔ, na ɛno yɛ aboa soronko. Cleveland Clinic kyerɛ ahohia a ɛkɔ so no sɛ ɔsɔreyɛ a ɛkɔ so a ɛma nipadua no porɔw na ɛsɛe, a ɛda adi sɛ tipae, mogyahyeɛ a ɛkorɔn, ntini a ɛyɛ den, ɔberɛ, nna a ɛyɛ den, ne ɔkwan a ɛkɔ ahopopo ne adwenemu brɛ mu. Eyinom mu biara mma obiara nyɛ ne adwuma yiye.
Aboboo a ɛyɛ komm no ba adwene no ankasa so. Adwene no afã a wuhia paa wɔ adwuma so, deɛ ɛhwɛ adwen si ade so, nkaeyɛ, ne atemmu pa so no, ɛno ara ne nea ahohia a ɛkɔ so no sɛe. Onipa a ɔde ehu yɛ adwuma no nyɛ ne ho version a ano yɛ nnam. Wɔyɛ ne ho version a emu sua: ɔyɛ keka kɛse, ɔbɔ ne ho ban kɛse, ɔyɛ adwene mu na ɔhwɛ yiye adwuma a gyinapɛn a ɛkorɔn no hwehwɛ no bɔne. Enti nhyɛso-kɛse dwumakuw no nwonwasɛm ne sɛ ɛsɛe tumi a ɔrebɔ mmɔden sɛ obeyi afi mu no ankasa.
Na nkurɔfo gyae sɛ wɔbɛka nneɛma akyerɛ wo. Ɛno ne fã a ne bo yɛ den. Wɔ dan a ahobammɔ sua, nhwehwɛ kɛse mu no, adeyɛ a nyansa wɔ mu ne sɛ wode asɛmmɔne besie, woasesa tebea amanneɛbɔ no, na worennye nto mu da sɛ woagyina. Ɔkannifoɔ no kowie tu wɔ dashboard a kanea ahabammono ahɔ a ɛnyɛ nokware so. Mfomso no ɛnyɛ. Wɔyɛ komm ara kosi sɛ wɔayɛ kɛse.
Enti dɛn na wode kura gyinapɛn no korɔn na ehu no ba fam?
Eyi ne emu adwumayɛ koma. Adeyɛ kakraa bi yɛ adwuma no fã kɛse.
Yɛ nea ɛyɛ pɛ wɔ nneɛma kakraa bi ho, ɛnyɛ nea ɛyɛ wo pɛ wɔ biribiara ho. Sɛ wohwehwɛ pɛyɛ wɔ biribiara ho a, ɛnkyerɛ gyinapɛn a ɛkorɔn. Ɛkyerɛ ɔpanyin a ne ho ntɔ no da, na nkurɔfo gyae sɛ wɔbɛhwɛ nea ɛho hia. Harvard Business Review afotusɛm ne sɛ yi ade baako anaa abien a wopɛ sɛ wonim wo sɛ obi a wuhyɛ so, te sɛ adwuma a ɛyɛ pa ankasa, anaa sɛ daa woasiesie wo ho, na kura hɔ pintinn. Pefee, ketewa, a ennyae sen nea atrɛw na ɛyɛ brɛ.
Pae gyinapɛn no fi onipa no ho. "Saa nkrataa yi nnu hɔ, gap no ni" fa adwuma no ho. "Wo daa woyɛ saa" fa wɔn bo a ɛsom ho. Nea edi kan no ma gyinapɛn no korɔn na ahunahuna no ba fam. Nea ɛto so abien no yɛ abira. Nkurɔfo betumi agye nkaebɔ a emu yɛ den pii bere a ɛda adi pefee sɛ ɛkyerɛ adwuma no na ɛda adi pefee sɛ ɛwɔ wɔn afã.
Ma ɛnyɛ ade a ɛyɛ daa sɛ wɔda asɛmmɔne adi ntɛm. Sɛnkyerɛnne baako kɛse a ɛkyerɛ dwumakuw a gyinapɛn korɔn na apɔwmuden wɔ mu ne sɛnea asɛmmɔne tu kwan. Sɛ obi betumi aba abɛka sɛ "Misusuw sɛ yɛrenkɔ eyi, nea anka mɛyɛ ni," na wanya aseda sen asotwe a, woanya ade a ɛho yɛ na. Tua onipa a ɔda asiane no adi no, ɛnyɛ onipa a odu botae no so nko ara ho ka. Sɛ ɛnte saa a, wokyerɛkyerɛ obiara sɛ ɔnhintaw.
Gye wʼankasa wo mfomso to mu pefee. Bere a woka sɛ "meyɛɛ no bɔne, nea misuae ni" no, wonsɛe wo tumi. Woda dwumakuw no nyinaa adi sɛ sɛ wantumi anmɛ a, ɛyɛ ade a wofi mu ba, ɛnyɛ ade a wode sie. Edmondson nhwehwɛmu kyerɛ ɔkwan koro no ara: akwankyerɛfo a wɔgye to mu sɛ wɔyɛ mfomsofo na wɔpɛ adwene no nya nokware pii san ba, na nokware ne nea gyinapɛn a ɛkorɔn gyina so.
Fa nea ɛhia ne mmoa bom. Gyinapɛn a ɛkorɔn a mmoa nni mu no yɛ nhyehyɛe ma ahweaseɛ ara kwa. Bere a wobisa biribi a emu yɛ den no, ka no pefee, na afei bisa nea wohia na wɔatumi ayɛ. Nkrasɛm no ba sɛ "Migye di sɛ wubetumi ayɛ eyi na me ne wo wɔ mu," a ɛyɛ nkrasɛm a ehu de ba no abira pɛɛ.
Yam-hwɛ ntɛm
Bere a wunnim ɔkwan a worefa no, bisa wo ho asɛmmisa abien wɔ nhyehyɛe so. *Gyinapɛn no da adi pefee na ɛkorɔn ankasa wɔ ha anaa?* Na *Ɛyɛ ahobammɔ ma onipa yi sɛ ɔbɛka nokware akyerɛ me sɛnea ɛrekɔ anaa?* Sɛ wuntumi mmua aane mma abien no a, wunim adwennie a ɛsɛ sɛ wodan. Akwankyerɛfo dodow no ara a wosusuw sɛ wɔwɔ gyinapɛn ho ɔhaw no ankasa wɔ ahobammɔ ho ɔhaw. Dwumakuw no nim gyinapɛn no. Wosuro sɛ wɔbɛka baabi a wɔwɔ ankasa wɔ ho akyerɛ wo nko ara.
Bere a ɛboro sɛnea wode di adwuma so nsesa kakra
Ɛtɔ da bi a, ahohia a ɛwɔ dwumakuw mu no mfi sɛnea wɔde di so. Efi baabi a emu dɔ, onipa a ɔremem komm, amammere a ehu adi mu kyɛ ara ma ɔsahwɛni a ne yam ye baako rentumi nsesa no nko ara, anaa wʼankasa wʼadesoa sɛ ɔkannifoɔ a atrɛw aboro nea ɛbɛtumi akɔ so.
Sɛ wuhu obi a ɔwɔ wo dwumakuw mu a ɔreda nhyɛsoɔ sɛnkyerɛnne ankasa adi a, watwe ne ho, wabrɛ, ɛnyɛ ne ho nnaa nna nnawɔtwe pii a, ade a mfaso wɔ mu paa a wubetumi ayɛ no nyɛ ɔkasa a ɛhyɛ den. Ɛyɛ ɔhwɛ ankasa ne kwankyerɛ pefee a ɛkɔ mmoa ankasa: wʼadwumakuw adwumayɛfoɔ mmoa nhyehyɛeɛ sɛ ɛwɔ hɔ a, dɔkota, adwene mu yareɛ ho nimdefoɔ. Wonyɛ wɔn ayaresafo, na ɛnsɛ sɛ woyɛ. Ɛsɛ sɛ woyɛ onipa a ohui na ɔmaa mmoa nya yɛ mmerɛw kɛkɛ.
Na sɛ onipa a ne ho yɛ hyew dodo no yɛ wo a, fa no asɛnnennen. Aditua a egyina pintinn nyɛ ade a wubetumi de tofo bere a worehyew. Sɛ wokura gyinapɛn a ɛkorɔn mfe pii no betumi yɛ yiye nko ara sɛ wonnyɛ wo ho afɔrebɔ de yɛ. Ɛno nyɛ gyae a ɛyɛ bɔkɔɔ. Ɛno ne botae no nyinaa. Akwankyerɛfo a wɔn dwumakuw yɛ wɔn adwuma a ɛyɛ pa ara, na wɔtena hɔ, ne wɔn a wɔmaa nea ɛyɛ pa no yɛɛ ade a ebetumi aba sen asotwe, ma obiara a ɔwɔ dan no mu, a wɔn ankasa ka ho.
Nea efi
- Harvard Business Review, Use High Standards to Motivate Employees
- NeuroLeadership Institute, Psychological Safety and Accountability: Three Insights From NLI's Conversation With Amy Edmondson
- Harvard Business School Working Knowledge, Four Steps to Build the Psychological Safety That High-Performing Teams Need Today
- Cleveland Clinic, Stress: Symptoms, Management & Prevention