Uthola ithuba lokukhuluma kabili ngeviki ngaphandle kokuzama. Abantu bakungenisa emihlanganweni ebalulekile, bayalinda uma uqala umusho, futhi uma uthi into ethile iyingozi igumbi liyithatha njengengozi. Lokho kuwukuma kwakho, futhi ukwakhile.
Nakhu okungenzeka usuqale ukukubona usezingeni eliphakeme. Emihlanganweni emithathu edlule, umusho omuhle kunayo yonke egumbini uphume kumuntu itafula elidlule kuye. Othile ushilo into eyodwa eyiqiniso ngesikhathi sohlelo, kwathi ngemva kwamasekhondi angamashumi amane ingxoxo yayisidlulele phambili sengathi akekho okhulumile. Uqaphelile ngoba ubunokunaka okwedlulele. Iningi labantu abakulelo gumbi belingenakho.
Kukhona umnyakazo otholakalayo kuwe kulowo mzuzu, futhi akusiyo inhlonipho nje. Kuyinto ephakeme kunazo zonke umuntu angayenza ngokunakwa kwegumbi, ibiza umusho owodwa, futhi wonke umuntu obukele uyayibona.
Kufanele ngikhulume kangakanani emhlanganweni?
Okuthathu okufakayo kuwumgomo omuhle emhlanganweni ongawuqhubi wena, futhi okukodwa kwalokho kuthathu kuya komunye umuntu. Okuthathu kwanele ukuthi ube ngumbambiqhaza kunokuba nje umuntu okhona, futhi kumbalwa ngokwanele ukuthi ngakunye kufanele kuzitholele indawo yakho.
Ukubala kubukeka kunganambitheki, futhi yikho kanye okushiwoyo. Ngaphandle kwenombolo, isikhathi sokukhuluma sinqunywa umuzwa nokuthi ubani okhululekile ukukhuluma, okuyindlela umuntu onento ebalulekile yokusho aphuma ngayo engashongo lutho kanti umuntu ongenalutho angakwengeza akhulume imizuzu eyisishiyagalolunye. Umgomo ulungisa zombili izinhlangothi. Izinto ezinhlanu ozifakile phakathi nendawo yomhlangano kusho ukuthi uthatha igumbi lonke. Ukungasho lutho nhlobo uma sekusele imizuzu eyishumi kusho ukuthi iphuzu lakho selizofika njengokuphikisa esikhundleni sesikhundla.
Okufakwayo kwesithathu yikho okuyindaba yalesi sihloko. Kusebenzise ephuzwini elashiwo laze lalahleka.
Ngithini uma ngidumisa umuntu ngaphandle kokuzwakala njengomphathi?
Biza igama lomuntu ubize nento ayenzile ngqo, ngomusho owodwa, bese uyaqhubeka. "Ngibuyela kulokho okushiwo uDana, uhlelo lokubuyela emuva yilo engingalwakhela phezulu."
Umehluko phakathi kwalokho nokuncoma ukucaciswa. "Iphuzu elihle, Dana" kungumsindo nje, futhi wonke umuntu egumbini ukuzwa njengomsindo. Kuphinde kuzwakale njengomphathi onikeza isitembu, okuyisona sizathu esenza abantu abanekhono bagweme lo mnyakazo. Ukubiza umsebenzi wangempela kwenza okuhluke ngokuphelele. Kuphinde kubeke iphuzu phambi kwegumbi ukuze libhekane nalo, futhi kunamathisela igama likaDana emsebenzini othile esikhundleni sokulinamathisela esimilweni.
Imisho ema kahle, ngezwi elijwayelekile, ngaphandle komkhosi:
- "Ngibuyela kulokho okushiwo uDana, yilokho engingakwakhela phezulu."
- "Uhlelo lokubuyela emuva luvela kuPriya. Uselusebenzise kabili."
- "Lokhu kutholwe uBen, hhayi mina. Ben, sho ingxenye emayelana nokuzama futhi."
Owokugcina uqine kunayo yonke, ngoba unikela ngethuba lokukhuluma kanye nodumo. Awuchazi umnikelo womunye umuntu ubuka ukude. Umnika amasekhondi angamashumi amathathu egumbi bese umeseka ngalokho akwenzayo ngawo.
Kubalwa nini ngempela ukubiza igama lomuntu?
Uma abantu abanquma isikhundla salowo muntu esilandelayo besegumbini. Umusho ofanayo ephasishi kuwumusa. Emhlanganweni wokwabiwa kwabasebenzi kuyisenzakalo somsebenzi.
Yilena ingxenye abantu abaningi abayenza kabi, futhi bayenza kabi ngenxa yenhlonipho. Bagcinela udumo umhlangano oyimfihlo phakathi kwabantu ababili, lapho kufika ngokufudumele kodwa kungahambi ndawo. Usomnotho uHeather Sarsons wacwaninga ukuthi udumo lomsebenzi owenziwa ndawonye lwabelwa kanjani lapho kungekho muntu obona ukuthi ubani owenze yiphi ingxenye, futhi wathola ukuthi abantu bagcwalisa leso sikhala ngokucabangela, nokuthi lokho kucabangela akuweli kubo bonke ngokulinganayo. Lapho irekhodi lithule khona, igumbi liyalibhala noma kunjalo. Ukusho ukuthi ubani owenzeni akuwona umhlobiso ophezu kwamaqiniso. Yiyona kuphela inguqulo yamaqiniso erekhodwayo.
Ngakho umthetho wesikhathi ulula. Kusho lapho kubalwa khona: phambi komuntu osayina ukukhushulwa, emhlanganweni weklayenti, ephaneli, egumbini lapho ikota elandelayo inqunywa khona. Uma ukwenza kanye kuphela, kwenze lapho.
Ngithini uma umuntu ephinda iphuzu lami sengathi elakhe?
Lithathe ubuyele nalo ngomugqa owodwa, ngaphandle kokuthukuthela, bese uqhubeka nomhlangano. "Ngiyajabula ukuthi lifikile. Ngakhela phezu kwalo, isinyathelo esilandelayo idatha yezimali ezibuyiselwayo."
Kuyenzeka, futhi imvamisa akubona ubusela, kanti ukukuthatha njengobusela kukubiza kakhulu kunokubaluleka kwalelo phuzu. Lowo musho wenza izinto ezintathu ngasikhathi sinye. Ubanga umsuka, uhlala ufudumele, futhi uqhubekela phambili, ngakho akekho egumbini odinga ukukhetha uhlangothi. Wusho ngezwi obuvele ulisebenzisa, bese uyakudedela ubuyele emnyakazweni omkhulu, ngoba umuntu obala ukwedelelwa akasenakho ukunaka angakusebenzisa komunye umuntu.
Ingabe ukunikela ngodumo kungibiza udumo lwami?
Cha, futhi isizathu sibanda kunalokho okuzwakala ngakho. Ukuma kwakho akusiyo inani elimisiwe olihlukanisayo. Igumbi lihlala linquma ukuthi likuthathe ngokuqina okungakanani, futhi umuntu obiza umsebenzi wabanye ufundeka njengomuntu ongakhathazekile ngowakhe.
Bese kuba khona into wonke umuntu ayibukela phansi, okuwukuthi lokhu kuyivelakancane kangakanani. Umsebenzi weGallup ngokuqashelwa wathola ukuthi cishe umuntu oyedwa kwabathathu abasebenzi eMelika yena kuphela ovuma ngokuqinile ukuthi wathola ukuqashelwa noma udumo ngomsebenzi omuhle ezinsukwini eziyisikhombisa ezedlule, nokuthi ukuqashelwa abantu abakukhumbula kakhulu kwavela kumphathi noma kumholi omkhulu. Okuyivelakancane kuhlangene nokukhumbulekayo kuyinzuzo enkulu ngomusho owodwa.
Okubili okuhlukanisayo kuguqula lokhu kusuka embonweni omuhle kube yinto esebenzayo.
Umeluleki ukhuluma nawe. Umxhasi ukhuluma ngawe. Ucwaningo lukaSylvia Ann Hewlett ngokuxhasa ludweba lowo mugqa ngokuqinile. Iseluleko esinikezwa ngasese kungukweluleka. Ukusho igama lomuntu egumbini angekho kulo, futhi unamathisele ukuma kwakho kulo, kungukuxhasa, futhi yikho okuhambisa imisebenzi phambili. Abantu abaningi abakaze bachazelwe lo mehluko, yingakho bekholwa ukuthi sebekwenza lokhu kanti bahlala nje bephuza ikhofi.
Kwenze kanye komuntu ongazange acele. Ukumela umuntu ongeke aze akwazi yinguqulo ebiza kakhulu futhi ethenga okuningi, ngoba awakhi umusa ozobuyiselwa, wakha umkhuba nedumela. Umsunguli we-KEEP CALM ubeka ukubuyisela phakathi kwezizathu zokuthi umsebenzi wakhe wasebenza, ekwenza yonke indlela eya phezulu kunokuba akwenze esefikile, futhi uthi amandla nokusekelwa okwabuya kwaphindwe kayishumi. Lokho ukulandisa kwakhe kweminyaka yakhe engamashumi amabili, hhayi inzuzo umuntu angakuthembisa yona. Okungahlolwa umshini osezingeni elincane. Umuntu ombizile uyakukhumbula iminyaka, futhi wonke umuntu okuzwile ukwenza lokho manje usazi kahle ukuthi unjani egumbini.
Inguqulo abangakuboni wenza
Izinto ezintathu zihlukanisa lokhu nokuba mnene, futhi zontathu ziyizinqumo ozenza ngaleso sikhathi.
Biza isenzo, hhayi ubuntu. "UDana muhle" akunikezi muntu into angasebenza ngayo. "Uhlelo lukaDana lokubuyela emuva yilona isizathu sokuthi singalahlekelwa uLwesine" yiqiniso elisinda ngisho liphindwa ngumuntu ongaziwa.
Kusho ngesikhathi lapho kubiza ukukusho futhi kubalulekile ukukuzwa, okungukuthi phambi kwabantu abanquma, hhayi ephasishi ngemva kwesikhathi.
Futhi kwenze okungenani kanye komuntu ongeke akwazi ukukubuyisela futhi ongeke aze akwazi. Lokho akunabo ababukeli futhi akunayo inzuzo ongayikhomba, futhi yikho okuguqula ikhono libe yindlela osebenza ngayo.
Usathatha indawo yakho. Izinto ezintathu ozifakayo akusiwo umbandela omncane futhi ezimbili zazo ngezakho. Okushintshayo ukuthi eyesithathu isebenzelani, futhi ihlala iyinto eshibhe kunazo zonke kulesi sigaba sonke: umusho owodwa, oshiwo ngokuzwakalayo, onegama neqiniso kuwo, phambi kwabantu abafanele.
Imithombo
- Harvard Business Review, Make Yourself Sponsor-Worthy
- Gallup, The Importance of Employee Recognition: Low Cost, High Impact
- American Economic Association, Recognition for Group Work: Gender Differences in Academia