Amathiphu asheshayo
- Ncoma into eqondile, hhayi iqembu.
- Batshele ukuthi kungani umsebenzi wabo ubalulekile.
- Buza kanye ukuthi bakuthanda kanjani ukubongwa.
Kukhona uhlobo oluthile lokukhathala oluvela ekwenzeni umsebenzi omuhle okubonakala kungekho oyawuqaphela. Wahlala kuze kwaba sebusuku ukuze ulungise into ngaphambi kokuba yephuke. Wakhuluma neklayenti elicasukile walehlisa emngceleni. Wabamba iphrojekthi ndawonye ngokuthula ngenkathi abantu ababili bengekho. Bese isonto liphela, kungekho okushiwoyo, uqale ukuzibuza ukuthi ikhona yini kwakho okwabhaliswa.
Uma uhola abantu, ukolunye uhlangothi lwalowo muzwa kaningi kunalokho okubonayo. Umsebenzi iqembu lakho eliwenza kahle imvamisa awubonakali kuwe. Ubona umkhiqizo, hhayi izinqumo ezintathu ezithule ezawenza waba muhle. Futhi igebe phakathi kwalokho abantu abakuthela nokuvunywayo lingenye yezingoxi ezijwayeleke kunazo zonke, ezilungiseka kunazo zonke kunoma yiliphi iqembu.
Ukwaziswa okuhle akusikho into enhle oyithola uma umoya wabasebenzi usuvele umuhle. Kuyingxenye yendlela umoya wabasebenzi owakhiwa ngayo. Inkinga ukuthi okuningi okudlula njengokwaziswa emsebenzini akuwenzi ngempela umsebenzi.
Kungani u"nisebenze kahle, nonke" ungenzi lutho
Cabanga ngokubonga kokugcina okujwayelekile okwakutholayo. I-imeyili yeqembu. Umugqa ekupheleni komhlangano. "Ngiwazisa ngempela wonke umsebenzi onzima, qembu." Kwanyakazisa okuthile kuwe? Cishe cha, futhi kukhona isizathu.
Ukwaziswa kusebenza lapho umuntu ezizwa *ebonwa*. Ebonwa ngokuqondile, ngento eqondile ayenzile ngempela. Ukunconywa okungacacile okuqondiswe kubo bonke akufiki kumuntu. Kungaze kufundwe njengesikhundla sento yangempela, okulingana ngamazwi neribhoni lokubamba iqhaza.
I-Gallup icwaninge lokhu iminyaka, futhi okumbalwa kwabakuthola kufanele ukuhlala nakho. Ukunconywa kufanele kuzuzwe ukuze kusho okuthile. Lapho ukwaziswa kwabiwa ngokulinganayo kungakhathaliseki umnikelo, kuyeka ukubonisa u"wenze okuthile okuhle" bese kuqala ukubonisa u"lokhu kumane kuyinto esiyishoyo." Inguqulo yabo eqondile: uma wonke umuntu enqoba, akekho onqobayo. Abantu abaya ngempela ngaphesheya nangaphambili baqaphela ukuthi umzamo wabo ubathengele amagama afanayo nawo wonke umuntu, futhi lokho kubafundisa ngokuthula ukuyeka ukuzikhathaza.
Enye ingxenye yenkinga ukuthi abantu bafuna izinto ezehlukene. Umuntu oyedwa uyakhanya lapho ebalulwa phambi kweqembu. Olandelayo angathanda ukushona phansi futhi ubengagcina ngokuthanda inothi elithule lemigqa emibili esikhundleni salokho. Awukho umkhuba ojwayelekile kubo bonke. Indlela ethembeke kunazo zonke yokuthola ukuthi umuntu ubaluleka yini icishe ibe lula ngokuhlazisayo: babuze.
Into ongakwazi ukuyazisa
Nansi ingxenye engakhululeki kunoma ubani ophethe. Ungazisa kuphela lokho okubonayo.
Lowo musho uvela emsebenzini kaChristopher Littlefield, obhala e-Harvard Business Review, futhi uqamba ugibe abaphathi abaningi abawela kulo ngaphandle kwenhloso. Uvuma izinto ezibonakalayo, ukwethulwa, inkulumo enkulu, inombolo efinyelele. Kanti umsebenzi onzima kunazo zonke, okhipha amandla kunazo zonke uvame ukwenzeka lapho ungakwazi ukuwubuka. Ukuqaqulula ngokucophelela isihlakahlaka. Umsebenzi wemizwa wokugcina isimo esinengcindezi sizolile. Amahora angavezi kunoma yiliphi ideshibhodi.
Ngakho umzamo omuhle kunazo zonke wabantu abaningi awubonakali ngokwesakhiwo emuntwini okungumsebenzi wakhe ukuwazisa. Abazizwa bengaziswa ngoba umphathi wabo ebanda. Bazizwa bengaziswa ngoba umphathi wabo ngempela awuzange awubone.
Isixazululo esiphakanyiswa uLittlefield ukuyeka ukuthembela kuphela kulokho okwenzeka ukubone, bese uqala ukubuza. Yiba nelukuluku ngalokho abantu bakho abaziqhenya ngakho, ukuthi ukunqoba kwathatha ini ngempela, ukuthi yini ebiyinzima ngakho. Bese ukhombisa lokho okuzwile. Kwenza izinto ezimbili ngasikhathi sinye. Ufunda ngeminikelo obungayishiya nya, futhi umuntu uthola isipiliyoni esingavamile sokuqondwa komzamo wakhe wangempela, hhayi nje ukuvunywa komkhiqizo wakhe. Ucwaningo lwakhe lwathola ukuthi abasebenzi abaphathi babo abanekhono ekwazisweni bazibandakanya kakhulu ngokuphawulekayo futhi kungenzeka kancane ukuba bahambe.
Kungani lokhu kuyindaba yempilo enhle, hhayi eyabasebenzi kuphela
Kuyalinga ukufaka ukwaziswa ngaphansi "kokuzibandakanya kwabasebenzi" bese ukushiya lapho, ilivha lokugcina abasebenzi nokukhiqiza. Kuyilokho. I-Gallup ixhuma indaba elula yokuthi abantu bayakunconywa yini ngomsebenzi omuhle nemehluko ebalulekile emalini engenayo nasekugcineni abasebenzi, futhi ithola ukuthi labo abangazizwa beqashelwa ngokwanele kungenzeka kakhulu ukuba bashiye umsebenzi.
Kodwa kukhona ungqimba lobuntu olungaphansi kwesizathu sebhizinisi, futhi yisona sizathu sokuthi lokhu kube sewebhusayithi yempilo yengqondo nhlobo.
Ukuzizwa uqashelwa kuhle kubantu. Ukubuyekezwa kocwaningo ngokubonga nempilo enhle, okwashicilelwa kwijenali i-*Psychiatry*, kwathola isixhumanisi esiqhubekayo phakathi kokubonga nomuzwa jikelele wempilo enhle, ngokwazisa okuxhunywe nokwaneliseka okuphakeme ngempilo. Ukuba ngakolunye uhlangothi olwamukela ukuvunywa kwangempela akumane kumnandi. Kuwokungenisa okuncane, okuzinzile endleleni umuntu azizwa ngayo ngezinsuku zakhe. Uhlangothi oluphambene lungokoqobo ngokufanayo. Ukungabonakali okungapheli emsebenzini, umuzwa wokuthi unganyamalala kungekho oyoqaphela imbobo, kuyabadicilela abantu. Kondla ukugaya kancane okuya ekuphelelweni amandla.
Indlela yokwazisa abantu ukuze kufike
Akukho kulokhu okudinga uhlelo, isabelomali, noma ipuleti. Kudinga kakhulu ukunaka nokusho into eqondile ngokuzwakalayo. Imikhuba embalwa emile:
- Qamba into eqondile. Hhayi "umsebenzi omuhle," kodwa "indlela owubeke ngayo kabusha lowo mbuzo emhlanganweni yashintsha lapho yonke ingxoxo eyaya khona." Ukuqonda kungumehluko wonke phakathi kokunconywa okufikayo nokunconywa okunyamalalayo. Kufakazela ukuthi ubukhona ngempela.
- Sho ukuthi kungani kubalulekile. Xhuma abakwenzile nomphumela. "Lokho kwasindisa ubudlelwane neklayenti," noma "yingakho ukudlulisela kuhambe kahle eqenjini elilandelayo." Abantu bafuna ukwazi ukuthi umsebenzi wabo unyakazise okuthile, hhayi nje ukuthi bewulungile ngokobuchwepheshe.
- Buza ngomsebenzi ongabonakali. Yenza umkhuba wokubuza ukuthi umuntu uziqhenya ngani muva nje, noma ukuthi ukunqoba kwakamuva kwathatha ini ngempela. Uzoveza umzamo obungeke uwubone, futhi ukubuza ngokwakho kubonisa ukuthi ukhathalela ukuthi kanjani, hhayi kuphela ukuthi yini.
- Fanisa uhlobo nomuntu. Abanye abantu bafuna umzuzu wasobala. Abanye bafuna izwi langasese. Uma ungazi, buza kanye. "Uyakuthanda ukwaziswa phambi kweqembu, noma ungathanda ukuba ngikugcine phakathi kwethu?" Bese ukhumbula impendulo.
- Kwenze kuvame futhi kube kuncane, hhayi kuvelakancane futhi kube kukhulu. I-Gallup ichaza ukwaziswa njengesidingo sesikhathi esifushane, into eseduze kakhulu nesonto kunonyaka. Ukubonga kwangempela, okuqondile ngoLwesine kudlula umklomelo omkhulu okungekho omkholwa ncamashi. Okuncane nokuvamile yindlela okuba ngayo ingxenye yomoya iqembu lakho eliwuphefumulayo.
Isexwayiso esisodwa esifanele ukubanjelelwa: ungakukhandi. Abantu banganuka ukunconywa okungenalutho, futhi ukwaziswa kwamanga kubi kunokungabikho, ngoba kubatshela ukuthi uzosho izinto ongazishoyo ngenhliziyo. Umgomo akusiwo ukuncoma kakhulu. Ngukuqaphela kakhulu ngempela, bese usho lokho okuqaphele.
Lapho inkinga ijula kunokunconywa
Ukwaziswa kunamandla, futhi kunemikhawulo. Ngeke kumboze umsebenzi ongenakuqhubeka ngempela, umholo ongalingani, noma isiko elidicilela abantu. Uma othile eqenjini lakho ekhathele, ehoshele ngaphakathi, noma esebunzimeni ngendlela izwi elinomusa elingeke lilithinte, into ehloniphekile kunazo zonke ongayenza ukukuthatha njengokubalulekile kunokuthemba ukuthi ukubonga kuzokulungisa. Yenza indawo yengxoxo eqotho, ubakhombise ekusekelweni kwangempela inhlangano yakho ekunikezayo, bese ukhumbula ukuthi umsebenzi womphathi kuleyo mizuzu ukuxhuma abantu nosizo, hhayi ukuba usizo.
Futhi uma kunguwe osebenza ungenalutho, wenza umsebenzi okubonakala kungekho owubonayo, lokho kufanele kuthathwe njengokubalulekile nakuwe. Ukuzizwa ungabonakali njalo emsebenzini akulona iphutha lesimilo noma uphawu lokuthi kufanele nje uziqinise. Kungukucindezeleka kwangempela, futhi kufanele ukukhulume nomuntu omethembayo, noma uchwepheshe, ngaphambi kokuba kukugubhe ngaphakathi.
Abantu abaningi abaceli ukugujwa. Bafuna nje ukwazi ukuthi umsebenzi ubhalisiwe, ukuthi bona babhalisiwe. Yinto encane leyo ukuyinika umuntu. Iphinde ibe ngenye yezinamandla kunazo zonke.
Imithombo
- Harvard Business Review, A Better Way to Recognize Your Employees
- Gallup, The Power of Praise and Recognition
- Psychiatry (PMC / National Library of Medicine), Gratitude and Well Being: The Benefits of Appreciation