Amathiphu asheshayo
- Dumisa into eyodwa eqondile le muntu ayenzile.
- Buza njalo ngeviki, yini ngempela eqhubekele phambili.
- Vumela ukunqoba kufike ngaphambi kwento elandelayo.
Kunomkhuba abantu abaningi abahle, abanentshisekelo abawela kuwo. Ufinyelela umgomo, kepha ngaphambi kokuba lowo mzuzu ume kahle, usuvele ubheka olandelayo. Ukunqoba akunakwa nokunakwa. Uzitshela ukuthi uzobungaza lapho konke sekuphelile, lapho iphrojekthi isithunyelwe, lapho unyaka usuvaliwe, lapho inombolo isifike lapho kufanele ibe khona. Ngakho ubeka ikhanda phansi uqhubeke usukumela.
Inkinga ukuthi "ukuphela" kulokhu kuhamba njalo. Kuhlala kukhona okulandelayo. Futhi ithimba elingakaze lizizwe sengathi liyanqoba liqala ukusebenza ngomoya nje, ngisho noma umsebenzi uhamba kahle ephepheni.
Lesi akusona isihloko esithambile. Indlela oyiphawula ngayo inqubekela phambili yakha ukuthi abantu bahlala begqugquzelekile yini kuso sonke isikhathi eside, nokuthi basasele nokuthile yini lapho sekuba nzima. Kunocwaningo oluhle olusekela lokho, futhi zikhona izindlela ezilula zokukusebenzisa.
Inqubekela phambili iwuphethiloli, hhayi umvuzo
Isikhathi eside umbono kwakuwukuthi ukubongwa kuyinto oyinika abantu emgqeni wokuphela. Yenza umsebenzi, uthole umklomelo. Abacwaningi ababili baseHarvard, uTeresa Amabile noSteven Kramer, bakubheka lokhu ngokusondele kunanoma ubani. Baqoqa cishe amabhukwana ansuku zonke angu-12,000 avela kubantu abenza umsebenzi wangempela wolwazi babuza umbuzo ocacile: ezinsukwini abantu abazizwa ngazo begqugquzeleke futhi bezibandakanya kakhulu, yini eyayenzeka ngempela?
Impendulo yabamangaza ngisho nabo. Into enkulu kunazo zonke eyayenza usuku lube luhle kwakungeyona ibhonasi noma ukushaywa emhlane noma isu elicacile. Kwakuwukwenza inqubekela phambili emsebenzini obalulekile. U-Amabile noKramer babiza lokhu ngomgomo wenqubekela phambili. Lapho abantu bezwa ukuthi bathuthukise okuthile, ngisho nokuncane, isimo sabo sengqondo, ugqozi lwabo, kanye nomuzwa wabo ngomsebenzi konke kuphakama ndawonye. Baqamba leso simo sangaphakathi ngokuthi "impilo yomsebenzi yangaphakathi," futhi kuvela ukuthi kuyinjini ethulile engemuva kokusebenza kahle.
Elinye icala libaluleke ngokufanayo. Izithiyo zishaya kabuhlungu kunokunqoba kobukhulu obufanayo. Ukulahlekelwa okuncane kungonakalisa usuku lonke ngokwedlulele kunokuthi ukunqoba okuncane kukukhanyise. Lokho kungalingani kufanele kubanjwe, ngoba kusho ukuthi ukushaya kwesigubhu okungaguquki kwenqubekela phambili encane, ebonakalayo akuyona into yokujabulisa nje. Yiyo indlela ogcina ngayo amandla ethimba ngaphezu komugqa wamanzi.
Ngakho ukubungaza ukunqoba empeleni akumayelana nokwenza idili. Kumayelana nokwenza inqubekela phambili ibonakale, ukuze abantu bakwazi ukuzwa lokho ucwaningo oluthi yikho abakudinga kakhulu ukukuzwa.
Kungani okuncane nokuvame kunqoba okukhulu nokungavamile
Izinhlangano eziningi zigcinela ukubongwa izikhathi ezinkulu. Ukwethulwa. Ikota. Ukubuyekezwa konyaka. Lezo zikhathi zibalulekile, kepha uma kuyisikhathi kuphela lapho umuntu ezwa khona ukuthi umsebenzi uhamba kahle, ukubongwa kuba isehlakalo sesimo sezulu esingavamile esikhundleni sesimo sezulu esiqhubekayo.
UGallup ukucwaningile lokhu kubasebenzi abaningi kakhulu, futhi iphethini ihlala injalo: abantu abathola ukubongwa kumphathi wabo cishe kanye ngeviki bazibandakanya kakhulu kunalabo abakuzwa kuphela ngezikhathi ezithile. Iviki lonke yisigqi esibonakala sinakwa. Hhayi njalo, hhayi ngokweqile. Njalonjalo.
Kunesizathu sokuthi kungani okuncane nokuvame kusebenza kangcono kunokukhulu nokungavamile. Umgomo omude, ngokwencazelo, uvame ukuba awukapheli. Uma into ebalulekile kuphela iyisiqongo, khona-ke izinyanga abantu bonke behluleka ukusifinyelela. Ukwehlukanisa ukukhwela kube yizimpawu ezibonakalayo kuguqula umgomo owodwa okude, ongabambeki ube yidlanzana lemigomo yangempela efinyeleleka. Impawu ngayinye oyidlulayo ubufakazi bokuthi into ingenzeka, futhi lobo bufakazi yibo obuhambisa abantu emsebenzini onzima ophakathi nendawo.
Umfutho uvame ukuba ngumuzwa. Kuwumuzwa wokuthi umzamo uyaqongelela ube yinto ethile. Wakha lowo muzwa ngokukhombisa abantu umugqa asebewudwebile, hhayi nje isikhala esingenalutho esiphambili.
Kukhona iqhinga elihle lokunaka komuntu elifihlwe kulokhu. Abantu bagqugquzeleka kakhulu umgomo osunenqubekela phambili ethile kunowumgomo osemi kuziro, ngisho noma ibanga elisele lilinganayo ngempela. Ikhadi lokwethembeka elistanyiswe kabili elidinga izitembu eziyishumi liqedwa kaningi kunekhadi elingenalutho elidinga eziyisishiyagalombili, nakuba kokubili kudinga izitembu eziyisishiyagalombili ezengeziwe. Umfutho wokuqala udonsela abantu phambili. Umholi omuhle uwenza lowo mphumela ngokwethembeka, ngokubala inqubekela phambili yokuqala ngokuzwakalayo ukuze umsebenzi ungalokothi uzizwe sengathi uqala ekungabini nalutho.
Ukubungaza kwangempela kubukeka kanjani
Nakhu lapho abaholi abaningi bephambana khona. Bezwa ukuthi "bungaza ukunqoba" bese bebamba i-confetti, i-emoji ye-Slack, "nisebenze kahle qembu" nje okuvamile. Abantu bangawuhogela umehluko phakathi kokubongwa okuqondile nokubongwa okwenziwa ngokungacabangi. Uhlobo lokungacabangi alwenzi lutho cishe, futhi ngokuhamba kwesikhathi lungaze lufundise abantu ukuthi udumo lapha luwumsindo nje.
Okufika ngempela kuqinile futhi kube komuntu siqu kancane:
- Qamba into eqondile. "Umsebenzi omuhle" uyanyamalala. "Indlela obambe ngayo lelo phutha ngaphambi kokuba lifinyelele kuklayenti isisindise iviki elibi kakhulu" iyanamathela. Okuqondile kutshela umuntu ukuthi ubukubonile ngempela abakwenzile.
- Kuxhume nesizathu sokuthi kungani kwakubalulekile. Ukunqoba kuzwakala kukhulu lapho abantu beqonda ukuthi kwenzeni okwenzeka ngenxa yakho. Bophela into encane enhlosweni enkulu eyayikhonza.
- Kwenze kubonakale kwabanye, lapho ukwazi. Ukubongwa phambi kozakwenu kunesisindo esikhulu kunezwi elithule, futhi kufundisa iqembu lonke ukuthi okuhle kubukeka kanjani. Kodwa qala ufunde umuntu. Abanye abantu bayakhanya lapho bedunyiswa esidlangalaleni; abanye bebengancamela ukushona phansi.
- Phawula ukunqoba okusaqhubeka, hhayi kuphela okuphelile. Inkinga enzima exazululiwe, ingxoxo enzima ephethwe kahle, uhlaka olugcine luluhle ngokwanele ukuze wakhele phezu kwalo. Le yimizuzu umgomo wenqubekela phambili omayelana nayo ngempela.
- Kwenze kube kufushane. Umbungazo awudingi umcimbi. Imizuzwana engamashumi amathathu eqotho ekuqaleni komhlangano ngokuvamile yenza okuningi kunomcimbi osekhalendeni.
Enye into elula ukuyeqa: vumela abantu bazwe ukunqoba ngaphambi kokuba uphendukele kokunye. Uma impendulo yakho eyodwa ekupheleni kuwukuthi "kuhle, manje asiqhubekele kokulandelayo," utshele wonke umuntu ngokuthulile ukuthi umsebenzi awukaze wanele ngempela. Nika lowo mzuzu umoya. Ukuma yingxenye yenhloso.
Yakha izimpawu ngaphambi kokuba uzidinge
Uma ukubungaza ukunqoba kuncike ekutheni ukhumbule ukukwenza ngaleso sikhathi, ngeke kwenzeke. Inhloso enhle ingcwatshwa ngaphansi komlilo olandelayo. Abaholi abagcina umfutho uqhubeka abanciki enkumbulweni. Bakha izimpawu emsebenzini kusenesikhathi.
Lokho kusho ukwehlukanisa umgomo omude ube yizigaba ezingafinyeleleka futhi zibonakale ngempela. Hhayi izifiso ezingacacile, kodwa amaphuzu okuhlola angempela anomngcele ocacile, ukuze wonke umuntu azi ukuthi elilodwa liwelwe nini. Uhlaka oluvunyiwe. Iklayenti lokuqala eselisebenza. Inani lezinhlava selehle laba uziro. Iphuzu lephuzu lokuhlola ukuthi liguqula indawo ekude ibe yinto ongayiqeda leli viki, futhi ukuqeda izinto kuwumugqa wonke wokuletha ugqozi.
Imikhuba embalwa esebenzayo yenza lokhu kube lula ukukulondoloza:
- Beka izigaba nethimba, hhayi ngalo. Lapho abantu besiza ukuchaza ukuthi yini ebalwa njengenqubekela phambili, batshala kakhulu ekuyifinyeleleni, futhi kungenzeki kangako ukuthi ubungaze into abangayazisi ngempela.
- Yenza inqubekela phambili ibonakale endaweni eyabelwanayo. Ibhodi elilula, isilandeli, inothi eliphindaphindekayo emhlanganweni. Abantu badinga ukukwazi ukubona umugqa uhamba ngaphandle kokuthi uwulandise njalo.
- Hlela umzuzu ojwayelekile wokubuka emuva. Imizuzu emihlanu ekuqaleni kokuhlangana kwaviki ukubuza "yini eqhubekele phambili?" kuguqula ukubongwa kusuka entweni othemba ukuyikhumbula kube yinto eyenzeka nje.
- Gcina impendulo eyakhayo ihlukene nokubongwa. Ukuxuba kokubili kufundisa abantu ukulindela u-"kodwa" njalo lapho ubadumisa, futhi udumo luyeka ukufika. Kunendawo yakho kokubili. Kodwa hhayi ngomphefumulo owodwa.
Akukho kulokhu okuyinkimbinkimbi. Umsebenzi omkhulu usekunqumeni ukukwenza ngamabomu bese ukunika indawo yokuhlala, ukuze kusinde emavikini amatasa lapho ngabe uyakhohlwa.
Lapho ukunqoba kuyivelakancane
Ngezinye izikhathi akukho okuningi okungabungazwa. Iphrojekthi iyagaya. Imiphumela ayikho okwamanje. Ithimba likhathele futhi lidangele kancane, futhi ukubongwa okujabulayo bekungazwakala kungamanga nje.
Ukuba nombono omuhle ngenkani esikhathini esinzima kubuyela emuva. Abantu bayazi lapho belawulwa. Okusiza kakhulu ukwethembeka okuhlanganiswe nesibonisi esincane. Lapho ibhodi lamaphuzu elikhulu limnyama, ubheka ukunqoba okusengokwangempela: inkinga eqondwe kangcono kunangeviki eledlule, ubudlelwano obulungisiwe, umuntu ovele wema eqinile lapho bekungaba lula ukungenzi njalo. Umzamo nokufunda nakho kuyinqubekela phambili, ngisho noma umphumela ungakafiki.
Yilesi futhi isikhathi lapho ukuzinza kwakho kubaluleke kakhulu khona. Ithimba lithatha izinkomba zemizwa yalo kunoma ubani ohola, futhi umholi ongathola futhi aqambe inqubekela phambili yangempela esikhathini esinzima unika abantu okuthile okuqinile abangama kukho. Hhayi injabulo yamanga. Okucacile ngokuthi "nakhu okusebenza ngempela, futhi nakhu esikwenzayo okulandelayo."
Lokhu kuhle kubantu, hhayi kuphela izinombolo
Kuyalinga ukuphatha konke lokhu njengethuluzi lokukhiqiza, futhi kuyilo. Kodwa kunesendlalelo somuntu ngezansi esifanele sinakwe ngempela.
Ukuzwa ukuthi umsebenzi wakho uyabonwa nokuthi ubalulekile kuyakuvikela. Ucwaningo olulodwa olwashicilelwa kujenali yezempilo yomphakathi lwathola ukuthi abasebenzi abazizwa beyaziswa ngempela emsebenzini babenengozi yezinhliziyo ephansi ngokulinganisekayo, ngisho nangemva kokuba abacwaningi bebale ezinye izici. Ukwaziswa kubonakala kusebenza njengento esondele kumthombo wempilo. Okuphambene nalokho, ukugaya izinyanga ngaphandle komuzwa wokuthi noma yikuphi kwakho kuyanakwa, kuwumgwaqo osheshayo oya ekukhathaleni okwedlulele.
Ngakho lapho wakha umkhuba wokuqaphela inqubekela phambili, wenza izinto ezimbili kanyekanye. Ugcina ithimba ligqugquzeleke ngokwanele ukuze lenze umsebenzi walo omuhle kunayo yonke, futhi unakekela abantu abawenzayo. Lezo akuyona imigomo eqhudelanayo. Ngumgomo owodwa ofanayo, obonwa ngezinhlangothi ezimbili.
Abaholi abantu abakhumbulayo abavamile ukuba yilabo abasukumela kanzima kunabo bonke. Yilabo abenza umsebenzi uzwakale sengathi uya kwenye indawo, ababekwazi ukukhomba umhlabathi osuvele wembozwa lapho wonke umuntu ebona kuphela ukuthi kusele kangakanani. Leso ikhono lincane futhi lingafundeka. Kuvame ukuncika ekunakekeleni, ngokuzwakalayo, ngesikhathi esijwayelekile, inqubekela phambili esivele yenzeka phambi kwakho.
Uma ukubongwa sekuthule ethimbeni lakho isikhathi esithile, awudingi uhlelo ukuze uqale. Udinga into eyodwa eqondile, eyiqiniso oyisho kumuntu oyedwa kuleli viki. Bese kuba enye ngeviki elizayo. Umfutho, uhlobo lwangempela, uqala mancane kangako.
Imithombo
- Harvard Business Review, The Power of Small Wins (Teresa Amabile and Steven Kramer)
- Gallup, Organizations Can Redefine Feedback by Including Recognition
- Frontiers in Public Health (PMC), Taking appreciation to heart: appreciation at work and cardiovascular risk in male employees