Ukukhulisa Abantu: Indlela Yokubathuthukisa Ngempela Abantu Obaholayo

Umuntu ethimbeni lakho ubambeke ngokuthule. Mhlawumbe wenza kahle ephepheni, efinyelela izinombolo zakhe, engalokothi abe yinkinga. Kodwa inhlansi isifiphele. Bayekile ukubuza imibuzo emihlanganweni. Benza umsebenzi, hhayi ukukhulela komkhulu. Ungakuzwa, futhi nabo bangakuzwa.

Iningi lethu, uma siqaphela lokhu, sifinyelela emathuluzini angalungile. Sibabhalisela isifundo. Sithumela isixhumanisi se-webinar. Sithembisa "ukwenza isikhathi sokuthuthukisa" ekoteni elandelayo, futhi ikota elandelayo alifiki nempela. Akukho kokho okubi, kahle hle. Kumane kungeyona lapho ukukhula empeleni kuvela khona.

Ukukhula kuvela ebudlelwaneni obujwayelekile, bansuku zonke phakathi komuntu naloyo abika kuye. Nguwe lowo. Futhi idatha ngalokhu kunzima ukuphikisana nayo.

Ubaluleke kakhulu kunohlelo

I-Gallup ichithe amashumi eminyaka ikala lokho okwenza abantu bachume emsebenzini, kuzo izigidi zabasebenzi namashumi ezinkulungwane zamathimba. Inombolo eyodwa kulolo cwaningo iqhubeka ivela: abaphathi babalelwa cishe amaphesenti angama-70 omehluko endleleni ithimba elizibandakanya ngayo. Amaphesenti angamashumi ayisikhombisa. Hhayi izinzuzo, hhayi isitatimende senhloso, hhayi ikhathalogi yokuqeqesha. Umuntu ababika kuye.

Lokho kungafika njengengcindezi. Kufunde ngenye indlela. Kusho ukuthi unamandla amaningi kakhulu okusiza umuntu akhule kunanoma yiluphi uhlelo inkampani yakho engaluthenga, futhi ungawasebenzisa ngezikhathi ezincane osuvele ukuzo. Ingxoxo yemizuzu emibili ephaseji. Ingcezu yomsebenzi oyinikelayo esikhundleni sokuyigcina. Umbuzo owubuzayo esikhundleni sempendulo oyinikayo.

Ucwaningo olufanayo lwathola okuthile okuqondile ngokuthi ukunaka lokho kubhekiswe kuphi. Lapho abantu bevumelana ngokuqinile ukuthi umphathi wabo ugxila emandleni abo, cishe amaphesenti angama-67 abo azibandakanyayo. Lapho bezizwa umphathi wabo egxile ebuthakathakeni babo, leyo nombolo iyawohloka. Isazela iningi lethu esinaso, sokuthola okungalungile emsebenzini womuntu bese sikulungisa, kuvela kuyindlela ehamba kancane. Ukwakha phezu kwalokho umuntu asekwazi kahle yindlela esheshayo.

Amandla kuqala, hhayi ubuthakathaka kuphela

Lokhu kufundwa kabi, ngakho ake sicace. "Gxila emandleni" akusho ukushaya indiva izinkinga zangempela noma ukukhipha ukudumisa okungenalutho. Uma umuntu ephuthelwa yimingcele yesikhathi noma ephatha kabi ozakwabo, lokho kudinga ingxoxo eqondile, ngomusa nangokushesha.

Okusho khona lapho ukhetha ukutshala khona. Cabanga umuntu ethimbeni lakho ongumbhali okhaliphile kanti umethuli ophukuphukezayo. Ungachitha unyaka udonsa izethulo zabo zisuka kokune ziye kokuyisithupha. Noma ungachitha lowo nyaka uguqula umbhalo wabo usuka kokuyisishiyagalombili ube yinto lonke ithimba lakho elincika kuyo, bese uthola omunye umuntu ozothwala izethulo ezinkulu. Indlela yesibili ikhiqiza okuningi, futhi umuntu uzizwa ebonwa kunokulungiswa. Baqala usuku bazi ukuthi bakhonani.

Ngakho ngaphambi kokwakhela noma ubani icebo lokuthuthukisa, kufanele ubazi. Hhayi i-resume yabo. Bona. Yiluphi uhlobo lomsebenzi olubenza balahlekelwe isikhathi? Yini abayenza kalula abanye abayithola inzima? Ozakwabo sebeya kuphi kubo besize usizo? Babefuna ukukwazi kahle yini lapho bethatha lo msebenzi? Awukwazi ukukhulisa umuntu ongazange umqaphele ngempela, futhi iningi labantu, uma libuzwa ngqo futhi ngaphandle kokwahlulela, lizokutshela kanye lapho lifuna ukuya khona. Kuyivelakancane sibuza. Siyacabangela. Ukucabangela yilapho okubambeka okuningi okuthule kuqala khona.

Yeka ukunika izimpendulo

Nawu umkhuba oshintsha kakhulu, futhi unzima kunayo yonke ukuwuqeda.

Uma umuntu ekulethela inkinga, into esheshayo kunazo zonke ongayenza ukuyixazulula. Uyayazi impendulo. Usukubonile lokhu ngaphambili. Ukubatshela kuthatha amasekhondi angamashumi amathathu. Kuzwakala njengobuholi, futhi kuzwakala njengosizo.

Kuyindlela futhi ogcina ngayo abantu bebancane.

Ababhali be-Harvard Business Review uHerminia Ibarra no-Anne Scoular bakubeka ngokusobala endabeni ecashunwe kabanzi ngokushintsha komphathi asuke esiba ngumqeqeshi. Imodeli endala yayilula, umphathi wayewazi izimpendulo azehlisele phansi. Lokho kwakusebenza lapho umsebenzi uzinzile futhi umphathi ngempela azi kangcono. Akusasebenzi manje, lapho abantu abasondele kakhulu enkingeni bevame ukuyiqonda kangcono kunawe, futhi lapho umsebenzi wakho ungengako kakhulu ukuba nezimpendulo kunokukhulisa abantu abangathola ezabo.

• "Yini osuyizamile?"
• "Ucabanga ukuthi kwenzekani ngempela lapha?"
• "Ukube bengingekho lapha, ubuzokwenzani?"
• "Iyiphi ingxenye ongaqiniseki ngayo kakhulu?"

Bese ulinda. Ukuthula kuzozwakala kude. Kuvumele. Iningi labantu, uma linikwa amasekhondi amabili nombuzo oqotho, lizohamba iningi lendlela liye empendulweni ngokwalo. Uma likwenza, izinto ezimbili zenzeka kanyekanye. Baxazulula inkinga, futhi baba bakhulu kancane. Kwenze lokho izikhathi eziyikhulu ngonyaka bese wakhe umuntu ongakudingi kuzo zonke izinqumo. Yilowo umdlalo wonke.

Kunenzuzo ethule kuwe. Ithimba elikulethela izinkinga esezihlafuniwe kunalezo ezingakaphekwa yithimba elikubuyisela isikhathi sakho.

Nikela ngomsebenzi wangempela

Awukwazi ukukhula ngaphakathi kwendawo yakho enokukhululeka, futhi akekho omunye ongakwazi. Abantu bayelulwa lapho benikwa okuthile okukhudlwana kancane kunalokho abakwenzile ngaphambili, ngosizo olwanele ukuze bangagwiliki nesikhala esanele ukuthi bangakwazi ngempela ukukuba ngokwabo.

Yilapho iningi labaphathi abanenhloso enhle limisa khona. Sabela izinto ezidinisayo bese sizigcinela umsebenzi othakazelisayo, obonakalayo, wezinselele eziphakeme, ngoba lowo msebenzi yilapho amaphutha elimaza khona. Kodwa lowo msebenzi obonakalayo yilokho kanye okukhulisa abantu, futhi yilokho kanye abakudingayo erekhodini labo ukuze bakhuphuke.

Izindlela ezimbalwa zokukwenza ngaphandle kokubeka umuntu ukuze ehluleke:

1. Nika into ephelele, hhayi ucezwana. Ukuba nephrojekthi encane kusuka ekuqaleni kuya ekugcineni kufundisa okwengeziwe kunokwenza ucezu olulodwa lwenkulu. Abantu bakhula ngokubamba umphumela.
2. Cacisa ngomgomo, uthambe ngendlela. Batshele ukuthi "kuqedile" kubukeka kanjani nokuthi kungani kubalulekile. Bese ubavumela bafike lapho ngendlela yabo, ngisho noma ingeyona eyakho.
3. Kuqambe njengokwelulwa ngokuzwakalayo. "Lokhu kukhulu kunalokho okwenzile, futhi ngikunike kona ngamabomu ngoba ngicabanga ukuthi usukulungele. Ngisemuva kwakho uma kuba nzima." Lowo musho owodwa uguqula ukwesaba kube yivoti lokuzethemba.
4. Hlala usondele ngaphandle kokundiza phezulu. Beka ukuhlolisana okukodwa noma okubili ukuze bangabi bodwa, bese uphuma endleleni phakathi kwakho.

Into eyenza konke kube nokwenzeka

Akukho kokhu okusebenza esimeni sokwesaba. Ungabuza imibuzo emihle kunayo yonke unikele ngamaphrojekthi amahle kunawo wonke, futhi uma abantu bekwesaba, konke kuyajiya. Bazokutshela lokho abacabanga ukuthi ufuna ukukuzwa. Bazofihla amaphutha okuqala kuze kube lawo maphutha ayabiza. Bazodlala ngokuphephile, okuphambene nokukhula.

U-Amy Edmondson wase-Harvard waqamba isimo esenza ukukhula kube nokwenzeka: ukuphepha kwengqondo, umuzwa owabelwana ngawo wokuthi ngeke ujeziswe noma uhlazwe ngokukhuluma ngombuzo, ukukhathazeka, umbono ongakaphelelwa, noma iphutha. Akukhona ubuthambo, futhi akumayelana nokwehlisa izinga. Kuphambene nakho. Njengoba umsebenzi ka-Edmondson ubonisa, amathimba afunda ngokushesha kunawo wonke yilawo lapho abantu bezizwa bephephile ngokwanele ukuba neqiniso ngalokho okungasebenzi, ukuze ithimba lingakulungisa ngempela.

Ukwakha ngendlela osabela ngayo ezintweni ezincane. Uma umuntu evuma iphutha, ubuso bakho buhlala buvulekile, noma buyaqina? Uma umuntu engavumelani nawe, uyakukhokhela kamuva? Uma umuntu ebuza umbuzo osobala, umenza azizwe eyisiwula? Abantu bakufunda njalo befuna impendulo yombuzo owodwa: kuphephile yini ukuba neqiniso nalo muntu? Konke othemba ukukufundisa kubo kuncike empendulweni eyiyebo.

Isinyathelo esilula ukuqala. Yisho "angazi" uma ungazi. Vuma amaphutha akho ngokuzwakalayo. Bonga umuntu ngokukutshela into enzima. Njalo uma ukwenza, unika lonke ithimba imvume yokwenza okufanayo.

Okumele ukwenze ngempela kuleli sonto

Ukuthuthukisa abantu kuzwakala njengohlelo olukhulu. Empeleni kuyimikhuba emincane embalwa, ephindiwe. Khetha owodwa noma emibili ukuqala:

• Yiba nengxoxo eyodwa yangempela nomuntu ngokuthi ufuna ukuya kuphi, hhayi nje ngokumele kwenziwe ngoLwesihlanu. Buza, bese kakhulukazi ulalele.
• Zibambe usuzosenza ukunika impendulo, bese ubuza umbuzo esikhundleni salokho. Kanye ngosuku kwanele ukuqala.
• Thola ingcezu eyodwa yomsebenzi oyiqongelelayo bese uyinikela umuntu ongakhula ngayo.
• Qaphela ngokuzwakalayo okuthile umuntu akwenza kahle ngempela. Cacisa. "Uyakwazi umsebenzi wakho" akwenzi lutho. "Indlela owazolisa ngayo lelo khasimende ocingweni yayihle kakhulu" iyafika.
• Ngokulandelayo uma umuntu ekulethela iphutha, hola nge "ngiyabonga ngokungitshela."

Izwi ngesisindo sakho

Kunohlangothi oluthule kukho konke lokhu. Ukuthwala ukukhula kwabanye abantu, phezu kwemigomo yakho nempilo yakho, kuyisisindo sangempela, futhi kulula ukuzithela ekuthuthukiseni wonke omunye umuntu kuyilapho uzigijimisela phansi. Awukwazi ukuba ubukhona obuzinzile, obuphephile ethimbeni lakho uma uphelile futhi ucasukile. Ukugxila kwakho kuza kuqala, hhayi ngobugovu, kodwa ngoba kungumthombo wakho konke ozama ukukunika.

Futhi qaphela imikhawulo yendima yakho. Ungathuthukisa amakhono omuntu bese ubavulela iminyango. Awukwazi ukulungisa okungesikho okwakho ukukulungisa. Uma umuntu ethimbeni lakho elwisana ngendlela edlula umsebenzi, ehoshile, ekhungathekile, ngokusobala engekho kahle, into enomusa neyusizo kakhulu ongayenza akukhona ukuqeqesha kanzima kakhulu. Kuwukuba umuntu, ukubuza ngomusa ukuthi benjani ngempela, nokubakhomba usizo lwangempela, udokotela, umeluleki, uhlelo lwenhlangano yakho losizo lwabasebenzi uma inalo, noma umugqa wezimo eziphuthumayo uma kusheshiwe. Ukwazi umkhawulo walokho ongakuthwala komuntu kuwuhlobo lwakho lobuholi.

Ukukhulisa abantu kuwumsebenzi ohamba kancane, cishe ongabonakali. Kuyivelakancane ubona wonke umjikelezo wakho. Kodwa eminyakeni ezayo, umuntu uzoxoxa indaba ngomphathi owakholelwa ukuthi bangakwenza into enzima ngaphambi kokuba bakukholelwe bona, futhi wabuza umbuzo esikhundleni sokunika impendulo, wabavumela bazama. Ungaba leyo ndaba kothile. Cishe usuvele uyiyo kothile, kungakhathaliseki ukuthi uqaphele noma cha.

Imithombo

• Gallup, Strengths-Based Employee Development: The Business Results
• Gallup, Employees Want a Lot More From Their Managers
• Harvard Business Review, The Leader as Coach (Herminia Ibarra and Anne Scoular)
• Harvard Business Review, What Is Psychological Safety? (on Amy Edmondson's research)