Amathiphu asheshayo
- Buza omunye umbuzo ngaphambi kokuphendula.
- Thola okwenzekile ngaphambi kokwahlulela ukuthi kungani.
- Bona umzabalazo, bese uphonsa intambo.
Omunye umphathi wake wasitshela ukuthi wayelulekiwe, ekuqaleni komsebenzi wakhe, ukuthi agcine uzwelo lwakhe ekhaya. Letha ukwahlulela kwakho emsebenzini, kwakusho umqondo, ushiye imizwa emotweni. Wawulandela lowo seluleko iminyaka. Amaqembu akhe afinyelela izinombolo zawo. Aphinde aqhubeka ehamba, futhi wayengeke aqonde ukuthi kungani.
Lowo seluleko usemumbe yonke indawo, futhi awulungile. Uzwelo luphathwa njengokuphambene nokuqina noma ukuzimisela, sengathi ukukhathalela abantu nokuthola imiphumela kwakuyizinhloko ezimbili zentambo eyodwa futhi kufanele ukhethe. Abantu abahola kahle isikhathi eside bavame ukwenza kokubili ngesikhathi esisodwa, futhi abakuboni njengokuphikisana.
Ake sicacise ukuthi uzwelo luyini ngempela, ngoba leli gama liyanwetshwa lize licishe lingasho lutho. Uzwelo ikhono lokuqonda ukuthi omunye umuntu ucabangani noma uzwani, nokuvumela lokho kuqonda kubumbe lokho okwenzayo okulandelayo. Akukhona ukuvumelana nawo wonke umuntu. Akukhona ukwehlisa izinga. Wulwazi olunembayo mayelana nabantu abaphambi kwakho, futhi ulwazi olunembayo yimpahla eluhlaza yaso sonke isinqumo esihle umholi asenzayo.
Kungani luvela ezinombolweni
I-Center for Creative Leadership yafunda izinkulungwane zabaphathi emazweni amaningi, ibheka ukuthi uzwelo lunokuxhumana kwangempela yini nokuthi abantu benza kahle kangakanani imisebenzi yabo. Lwaluba nakho. Abaphathi labo abantu ababaphansi kwabo ababahlolela njengabanozwelo kakhulu, ngokwabo, bahlolelwa njengabenza kahle kakhulu ngabaphathi babo. Umphumela wamela kuyo yonke isampula, futhi wawukhulu nakakhulu emasikweni lapho igebe phakathi kwabaphathi nabasebenzi libanzi.
Lolo lwazi lufanele ukucabangelwa. Uzwelo aluzange lwenze laba baphathi babe thambe ngendlela ebibiza. Lwabenza baba sebenza kakhulu ngendlela ubuholi babo obabungayibona. Uma uqonda okwenzeka ngempela ngomuntu, unika impendulo ecacile, wabela umsebenzi ohambisanayo, ubamba inkinga encane ngaphambi kokuba ibe ukwesula. Uyeka ukuqagela.
Kukhona indlela ethule ngaphansi kwakho konke lokhu. Abantu basebenza kanzima, futhi bahlala isikhathi eside, komuntu abakholelwa ukuthi uyabaqonda. Hhayi umuntu obayengayo. Umuntu obona isimo sabo sangempela bese esabela kuso sengathi siyiqiniso. Lolo hlobo lokwethenjwa lwakheka kancane futhi aluveli kudeshibhodi, kodwa lwenza umsebenzi omkhulu emuva kwalo lonke iqembu elibambana uma izinto ziba nzima.
Liyikhono, okusho ukuthi ungaba ngcono kulo
Nansi ingxenye okufanele ikhulule. Uzwelo lwacatshangelwa isikhathi eside ukuthi luphawu olungaguquki, into onayo noma ongenayo, ebekwe isimo somoya. Ucwaningo luqhubekile. U-Helen Riess, udokotela wase-Harvard ofunda lokhu, ukhombisile ukuthi uzwelo luyaguquka. Lungafundiswa, luzijwayeze, futhi luthuthukiswe ngokulinganisekayo, ngisho nakubantu abadala ababezicabanga njengabangenalo uzwelo kangako.
Lokho kubalulekile ngoba kuyeka ukuba umbuzo wobuntu bese kuba umbuzo wokuzijwayeza. Uma wake wacabanga 'angiyena nje umuntu wabantu,' ubuchaza indawo yokuqala, hhayi uphahla. Ikhono linezingxenye, futhi izingxenye ziphendula ukunakwa.
Ezinye izinto ezinyakazisa izinto ngempela:
- Lalela ukuqonda, hhayi ukuphendula. Iningi lethu lilalela impendulo yalo isilungiselwe hhafu. Zama ukubamba impendulo yakho bese ubuza omunye umbuzo esikhundleni salokho. 'Sho okwengeziwe ngalokho' kucishe kufane namandla amakhulu, futhi akukubizi lutho.
- Thola amaqiniso esimo somuntu ngaphambi kokufunda isimilo sakhe. Uma umuntu ovame ukwethembeka eweqa umnqamulajuqu, isinyathelo sozwelo akukhona ukucabanga okuhle ngaye. Kungukubuza ukuthi kwenzekeni. Ngokuvamile kukhona isizathu obungeke usiqagele, futhi manje uyasazi.
- Buyisela lokho okuzwile. Ukuthi nje 'ngakho kuzwakala ukuthi isihibe sangempela ukudlulisela, hhayi umsebenzi uqobo' kutshela umuntu ukuthi wamukele ngempela lokho akushilo. Kuphinde kubambe izikhathi lapho ukuthole kungalungile, okuyisipho sako uqobo.
- Qamba umuzwa egumbini uma ukhona ngokusobala. Akudingeki uwulungise. 'Lezi bekuyizinsuku ezimbalwa ezinzima' kungenza okuningi kunesigaba sokukhuthaza, ngoba kutshela abantu ukuthi abazenzisi bebodwa.
- Qaphela lokho abantu abangakushoyo. Umuntu othule emihlanganweni, lowo omsebenzi wakhe ulungile kodwa amandla akhe engalungile. Uzwelo ngokwengxenye kumane kuwukunaka isignali engaphansi kobuso.
Akukho kwalokhu okudinga ukuba ngumuntu ofudumele noma ozibonakalisayo ngokwemvelo. Kudinga ukuba nesifiso sokwazi ngabanye abantu nokuzimisela ukwenza ngalokho okufundayo. Lokho yimikhuba.
Ugibe, nendlela yokuhlala ungaphandle kwalo
Kukhona indlela yokwehluleka yangempela lapha, futhi ifanele ukuqanjwa ngokucacile ukuze uyigweme. Uma uzwelo lusho ukuthi ubamba ukukhungatheka kwawo wonke umuntu bese ukuthwalela ekhaya, uzophela amandla, futhi umholi ophelile amandla awusizo kunoma ubani. Abantu abazwa konke iqembu labo elikuzwayo, usuku lonke, nsuku zonke, bavame ukugcina bekhathele futhi bebi ekunqumeni, hhayi bengcono.
Ababhali uRasmus Hougaard noJacqueline Carter benza umehluko owusizo emsebenzini wabo we-Harvard Business Review. Xhumana ngozwelo, bathi, kodwa hola ngesihawu. Uzwelo ukuzwa nomuntu. Isihawu sengeza isinyathelo: uqonda isimo somuntu, bese uphendukela ekwenzeni okuthize okuwusizo ngaso. Isinyathelo sokuqala sikugcina ungumuntu. Isinyathelo sesibili sikugcina umile.
Emsebenzini lokho ukwehluka phakathi kokucwila nomuntu nokumphonsa intambo. Ungabona ngokugcwele ukuthi isonto lomuntu belinzima kangakanani, ukuthathe ngokungathi sína, kodwa usambambe emsebenzini, wabe kabusha umthwalo, noma ube nengxoxo ethembekile esifanele isikhathi eside. Ukukhathalela umuntu nokucacela naye akuphambani. Ngokuvamile ukucaca yikho ukukhathalela.
Uma ukuqonda kunganele
Ngezinye izikhathi uzoba ubukhona obuzinzile, obuqondayo komuntu odinga okungaphezu kwalokho umphathi omuhle angakunika. Ilungu leqembu elidlula ekulahlekelweni, ozakwenu obonakala ecwila, umuntu omzabalazo wakhe usobala ukuthi mkhulu kunomsebenzi. Uzwelo lapha lusho ukwazi umngcele wendima yakho. Ungalalela, ungasusa ingcindezi lapho unamandla khona, futhi ungabakhomba esekelweni langempela ngaphandle kokwenza bazizwe beyinkinga okumele ixazululwe.
Uma umuntu ebonakala esenkingeni enkulu, akudingeki ube udokotela wakhe wengqondo noma ukumthwalele. Ukwazi uhlelo lwakho lokusiza abasebenzi, izinsiza zakho ze-HR, noma umugqa wezimo eziphuthumayo, nokuzimisela ukukuqamba ngobumnene, kuyingxenye yokuhola kahle. Into enomusa kakhulu ivame ukuba ukusiza umuntu afinyelele usizo olwakhelwe ngempela lokho akubhekene nakho.
Umphathi ovela ekuqaleni, lona owatshelwa ukushiya uzwelo lwakhe emotweni, ekugcineni wayeka ukulandela lowo seluleko. Izinombolo zakhe azizange zilimale. Abantu bakhe bayeka ukuhamba. Kwavela ukuthi lezi zinto ezimbili bezixhumene sonke isikhathi.
Imithombo
- Center for Creative Leadership, Empathy in the Workplace: A Tool for Effective Leadership
- Helen Riess, The Science of Empathy (Journal of Patient Experience)
- Rasmus Hougaard, Jacqueline Carter, and Marissa Afton, Connect with Empathy, But Lead with Compassion (Harvard Business Review)