Amathiphu asheshayo
- Namathisela inombolo yangempela nomnqamulajuqu.
- Qamba into eyodwa ebaluleke kakhulu.
- Uma umgomo ushintsha, kusho ngokuzwakalayo.
Cabanga izinhlobo ezimbili zoMsombuluko ofanayo.
Kweyokuqala, umphathi wakho uthi, "Sidinga ngempela ukukhuphula amazinga kule kota." Kuphelile. Uphuma ekamelweni uqale ukuqagela. Ukhuphule yiphi into? Ngakanani? Kubani? Uchitha iviki usebenza uhhafu, uzilungiselela uhhafu, ungakaze uqiniseke ukuthi uqondiswe kokungqamile okulungile. Ukuhlolwa kwesimo ngakunye kuzwakala njengesivivinyo esincane obungazitholanga izinhlelo zaso.
Kuhlobo lwesibili, uzwa: "Ekupheleni kukaJuni, ngifuna isikhathi sethu esimaphakathi sokuphendula sibe ngaphansi kwamahora amane, futhi ngingakhetha ukuthi sikufinyelele lokho kuma-akhawunti amathathu amakhulu kunokujaha wonke ngesikhathi esisodwa." Ingcindezi efanayo. Umuzwa ohluke ngokuphelele. Manje uyazi lapho okhomba khona. Ungasho, ngokwakho, ukuthi uyanqoba yini.
Lowo muzwa wesibili yilokho esikushoyo ngokucaca njengamandla azolisayo. Akubona ubuthakathaka. Kungenye yezinto ezingahlonishwa kahle umholi angazinika ithimba elicindezelekile.
Ukungazi kuwuhlobo lwako lwengcindezi
Kunesizathu sokuthi kungani uhlobo lwenkungu luzwakala lubi kunohlobo olunzima-kodwa-olucacile. Ubuchopho buphatha ukungaqiniseki ngokwako njengosongo.
Lapho abantu bengakwazi ukusho okuzayo noma okufunwayo, ingqondo ayihlali ngokuhlonipha negebe. Iyaligcwalisa, imvamisa ngesinqumo esibi. Ukubuyekezwa kocwaningo ngalokhu kuchaza uchungechunge olusuka ekungaqiniseki luye ekukhathazekeni luye ovalweni, futhi kuphawula ukuthi ukwanda kokungaqiniseki kuvame ukuphazamisa nokwehlisa isivinini sanoma yisiphi isenzo umuntu abehlele. Ngakho leyo nto umholi ayifunayo ngaphansi kwengcindezi, ukunyakaza okuqinile, iyinto yokuqala inkungu eyisusayo. Abantu abami ndawonye ngoba bevilapha. Bama ndawonye ngoba bengakwazi ukuthola umphetho wenkinga.
Manje kukhulise lokho kube yithimba. Abacwaningi banegama elithize lokungazi ukuthi kulindeleke ini kuwe emsebenzini: ukungacaci kwendima. Futhi kuvela ukuthi kungenye yezingcindezi ezidla kakhulu ezikhona. Isixuku esikhulu socwaningo, esihlanganiswe emashumini eminyaka nakubasebenzi abayizinkulungwane eziningi, sikhomba ukungacaci kwendima njengenye yezingcindezi ezilimaza kakhulu emsebenzini kunazo zonke, ngaphezu kokusindwa umthwalo, ngaphezu kokuthola izidingo eziphikisanayo. Lapho abantu bengakwazi ukusho ukuthi impumelelo ibukeka kanjani, ukusebenza kuyehla, ukuzibophezela kuyaphela, futhi ukukhathazeka kuyakhuphuka.
Ingxenye embi kunazo zonke ukuthi kuyasabalala. Ucwaningo olulodwa lwamathimba lwathola ukuthi lapho abantu bezwa lokho kungacaci, uvalo, ukuzethemba okwehlile, ubucaba, akuhlali kumuntu oyedwa. Kunyakaza kudlule eqenjini ngokusabalala kwemizwa kuze kube yithimba lonke elisebenza licindezeleke kancane futhi liphume kancane. Umgomo onenkungu akuyona inkinga eyimfihlo yomuntu ngamunye ukuyixazulula yedwa. Kuwuhlelo lwesimo sezulu.
Kufanele kuhlalwe nako umzuzwana: ucwaningo ngokungaqiniseki lusikisela ukuthi akusiwo kuphela umphumela omubi abantu abawesabayo. Kungukungazi ngokwako. Tshela umuntu ukuthi iphrojekthi iyakhanselwa uzoyililela bese eyaqhubeka. Batshele ukuthi "ingase ikhanselwe, sizobona," bese ukushiya lapho amaviki amathathu, usubanike into enzima kakhulu ukuyithwala, ngoba ingqondo ayikwazi ukuvala isiyingi esihlala sivulekile. Abantu abaphezulu kulokho abacwaningi abakubiza ngokungabekezeleli ukungaqiniseki bakuzwa lokhu ngokubukhali kakhulu, befunda izimo ezingacacile njengezisongelayo ngisho noma kungekho lutho olubi olusenzekile ngempela okwamanje. Abaningi babantu bakho abazinze kakhulu, abacophelela kakhulu yibo kanye abahlupheka kakhulu ngokuthula enkungwini, ngoba bakhathala ngokwanele ukuze baqhubeke bewucabanga umbuzo ongaphendulwe.
Kungani umgomo ocacile uzolisa abantu
Guqula konke lokho ubone ukuthi kungani umgomo obekwe kahle wenza okungaphezu kokuhlela umsebenzi. Uthulisa ikamelo.
Umgomo ocacile unika ingxenye ekhathazekile yobuchopho okuthile okungenziwa ngaphandle kokucabanga nje. Esikhundleni sokuthi "singabaphephile yini?", umbuzo uba "sesingaphansi kwamahora amane yini?" Lokho kuyaphenduleka. Umsebenzi omdala ngemigomo, owakhiwa iminyaka ngu-Edwin Locke noGary Latham, wathola ukuthi imigomo eqondile, ecelanjana kancane inqoba ngokuthembekile imiyalelo engacacile ethi "yenza okusemandleni akho," ngokwengxenye ngoba into engqamile yangempela ikutshela lapho ubeka khona umzamo wakho futhi ikuvumela ukulinganisa inqubekela phambili yakho. Ukulinganisa yingxenye ezolisayo. Lapho ubona ukuthi uyanyakaza, ukwesaba okungaziwa akunandawo yokuhlala.
Ukucaca kuphinde kuvikele abantu entelweni ethule yokuqagela. Ihora ngalinye umuntu alichitha ezibuza ukuthi wawuqonde ini ngempela liyihora lengcindezi ephansi nomzamo ochithekile. Batshele ngokusobala, ubuyisela lelo hora.
Kukhona isicupho, futhi sibalulekile. Umgomo ocacile uzolisa abantu kuphela lapho ucacile futhi ufinyeleleka. Inombolo enembayo wonke umuntu ayikholelwa ngasese ukuthi ayinakwenzeka ayizinzisi ithimba. Ivele inikeza ukwesaba umphetho obukhali kakhulu. Ucwaningo ngemigomo lucophelele lapha: into engqamile ecelanjana ikhuphula ukusebenza lapho abantu beyamukela njengento abangayiphishekela ngempela. Ngakho ukucaca nengcindezi akusona isinyathelo esisodwa esifanayo. Ungaba nokuqondile okuphelele kodwa usalimaza, uma ibha oyibekayo iyileyo akekho oyikholelwayo. Inhloso umgomo abantu abangawubona, bawulinganise, futhi bawufinyelele ngokunengqondo ngomzamo wangempela. Ukwelula, hhayi iphupho.
Indlela yokubeka umgomo owehlisa amazinga okushisa
Inhloso yokucaca akusikho ukulawula yonke into encane. Kuwukususa ukwesaba okungaziwa kuyilapho ushiya abantu indawo yokwenza ukucabanga kwabo okungcono kunakho konke. Izindlela ezimbalwa zokwenza lokho:
- Wenze uqinile ngokwanele ukuze uphikiswe. "Thuthukisa injabulo yeklayenti" ayikwazi ukuba yiphutha, okuyiyona kanye inkinga. "Nciphisa isikhathi sethu esimaphakathi sokuphendula sibe ngaphansi kwamahora amane ngoJuni 30" kungafinyelelwa, kuphuthwe, noma kuphikiswane ngako. Qonda uhlobo lomgomo umuntu angakhomba kuwo athi "sikwenzile" noma "asikwenzanga."
- Qamba eyodwa ebaluleke kakhulu. Izinto ezinhlanu ezibalulekile ziyiziro zezinto ezibalulekile, futhi ithimba eliphethe ezinhlanu yithimba elethuka ngokuthula ngazo zonke. Uma ungavikela umphumela owodwa kuphela kule nyanga, kusho ukuthi yimuphi. Abantu bayakhululeka lapho bazi ukuthi yikuphi abavunyelwe ukukudlulisa.
- Yisho ukuthi "sekwenziwe" kubukeka kanjani, bese uhlehla. Yiba nokuqondile ngomgomo wokugcina futhi uxege ngendlela. "Nansi inombolo nomnqamulajuqu; indlela ofinyelela ngayo ngeyakho" inika abantu kokubili isabelo nomuzwa wokulawula, futhi ukulawula kungenye yamakhambi anamandla kakhulu engcindezi akhona.
- Vala isiyingi ngempendulo. Into engqamile engenabhodi lamaphuzu iyaphelelwa, futhi abantu baqale bazibuze futhi. Ukuhlolisisa okufushane, okuvamile, "nansi lapho sikhona uma siqhathaniswa nenombolo," kugcina umgomo uphila futhi kugcine ukuqagela kungabuyi kunwabuzele. Kwenze lokhu kumayelana nolwazi, hhayi ukubuzisisa.
- Yiba qotho ngalokho ongakwazi. Ngezinye izikhathi ngempela awukwazi ukunika inombolo eqinile okwamanje. Ukuthi "anginaso isithombe esiphelele, nakhu engikwaziyo nokuthi ngizokwazi kanini okwengeziwe" kusengukucaca. Yinkungu engakhulunywa elimazayo, hhayi ukungaqiniseki okuqotho okuqanjiwe ngokuzwakalayo.
Buka umgomo owodwa ongacacile uphenduka ucace
Kuyasiza ukubona umyalelo ofanayo ngezinhlobo zombili. Ake sithi ithimba liyaminza ezikhalazweni zamaklayenti futhi umholi ufuna kulungiswe.
Uhlobo lwenkungu: "Asiyilawule kahle isevisi yamaklayenti kule kota. Ngifuna ukubona ukuthuthuka kwangempela." Igama ngalinye lizwakala linengqondo. Alikho nelilodwa lawo elitshela noma ubani ukuthi enzeni kusasa ekuseni. Phezu kwani? Ukuthuthuka okulinganiswa kanjani? Kunini? Ithimba lizochitha amaviki amabili okuqala liyisusa ngokuyimfihlo, futhi abantu abathathu bazoyisusa ngezindlela ezintathu ezehlukene.
Uhlobo olucacile: "Njengamanje siphendula ithikithi elimaphakathi ngamahora ayishumi nanye, futhi izikhalazo ngezimpendulo ezinwabuzelayo ziwudaba lwethu oluphambili. Ekupheleni kwekota, ngifuna impendulo yethu yokuqala emaphakathi ibe ngaphansi kwamahora amane. Asikuvikele lokho kuma-akhawunti ethu amashumi amabili aphambili kuqala. Ngizokwabelana ngenombolo eqhubekayo njalo ngoLwesihlanu. Indlela esihlela ngayo kabusha ulayini ukuze sifinyelele lapho ngeyakho isinqumo, futhi ungitshele ngokushesha uma amahora amane evela ukuthi ayinto engqamile engalungile."
Ithemba elifanayo. Owesibili uqamba isilinganiso, umnqamulajuqu, into ebalulekile, ibhodi lamaphuzu, nenkululeko. Cishe akusekho lutho olusele lokulala uvukile uqagela ngalo, futhi lokho kuthula kwenza umsebenzi wangempela.
Lapho umgomo kufanele ushintshe
Umsebenzi wangempela uyanyakaza. Izinto ezibalulekile ziyashintsha, ikota iqhunyiswa yinto engekho oyibonile iza, futhi umgomo ohlanzekile owubeke ngo-Ephreli uyeka ukuba nengqondo ngoMeyi. Abaholi ngezinye izikhathi bayathula lapha, bethemba ukuthi akekho oqaphela ukuthi into engqamile endala ifile. Abantu bahlala beqaphela. Ukuthula kuvele kuphenduke umjikelezo omusha wokuqagela.
Isinyathelo esizinze kakhulu ukushintsha umgomo ngokuzwakalayo. "Into engqamile yesikhathi sokuphendula ibinengqondo ngaphambi kokuphela kukagesi. Nakhu esikuqondile manje, nesizathu sakho." Awulahlekelwa igunya ngokulungisa obala. Ulahlekelwa yilo ngokushiya abantu begijimela umgomo osuwulahle ngasese. Ukuqamba lolo shintsho yindlela ogcina ngayo ukuzola okwakhile.
Ukucaca okuzolile yikho okubambelela imiphumela ndawonye
Kukhona isilingo sokuphatha konke lokhu njengohlangothi oluthambile lobuholi, ingxenye ofika kuyo uma umsebenzi wangempela wokufinyelela izinombolo usuphathiwe. Kuyinye indlela. Ukucaca yikho izinombolo ezifinyelelwa ngakho.
Ithimba elazi ncamashi lokho eliqonde kukho, futhi elithembayo ukuthi umgomo ngeke ushintshe ngokuthula ngobusuku, lisebenzisa amandla alo emsebenzini kunasekukhathazekeni. Abantu benza izinqumo ngokushesha ngoba bengahlola izinqumo zabo uma ziqhathaniswa nento engqamile eyaziwayo. Bayayeka ukuzivikela. Bayayeka ukwakha imigomo emincane ethule yomshuwalensi yokungasolwa ngento engalungile, ngoba beyazi ukuthi yini into elungile. Konke lokho kudonsa emuva, ukuqagela okuphindiwe, ukumboza, imihlangano yokuthola ukuthi umhlangano wokugcina uchazani, kuyizindleko ezifihliwe zenkungu, futhi kuphuma ngqo emiphumeleni yakho.
Kuphinde kuhlale isikhathi eside. Noma ubani angabasa umlilo ngaphansi kwethimba ikota eyodwa ngokuphuthuma nengcindezi. Okunzima ukugcina abantu abahle benza umsebenzi omuhle iminyaka ngaphandle kokubakhathaza baze bakhathale kakhulu, futhi ukungacaci okungaguquki kungenye yezindlela eziqinisekile kunazo zonke zokubagaya bawele phansi. Umgomo ocacile, olungile ungasekelwa ngendlela okungeke ukujaha okungacacile, okunovalo. Ukuzola okwakhayo ngokuba ocacile akuwona umvuzo owabelayo ngemva kokufika kwemiphumela. Kuyingxenye yomshini okhiqiza yona.
Inothi lomuntu ongenaso isikhundla
Mhlawumbe awuyena obeka imigomo. Mhlawumbe unguwe obhajwe enkungwini, osebenzela othile osebenza ngo-"khuphula amazinga" nokuncane okunye. Awuswele amandla, futhi ukukhathazeka okuzwayo akusona isici sobuntu. Kuyimpendulo evamile ezindeni ezingacaci ngempela.
Into ewusizo kakhulu ongayenza ukubuza umbuzo ngokuzwakalayo, ngobumnene nangokuqondile. "Ukuze ngiqiniseke ukuthi ngikuqondisa kahle lokhu, into ebalulekile isivinini noma ukunemba kule nyanga?" "Yini ebingakwenza uzizwe sengathi lokhu bekungukunqoba okucacile?" Awenzi lukhuni. Udonsa ukucaca kumuntu obengaboni ukuthi ubengakunikanga. Ngokuvamile lowo mbuzo owodwa wenza okwengeziwe engcindezini yakho kunanoma yikuphi ukusebenza kanzima, ngoba ushintsha into engqamile ecatshangwayo ngeyangempela.
Uma inkungu ingasuki, kungakhathaliseki ukuthi ubuza kahle kangakanani, futhi ukungaqiniseki okungaguquki kudla ubuthongo bakho, ukugxila kwakho, noma umuzwa wakho ngawe, lokho kufanele kuthathwe ngokungathi sina kunokuvele ukumelane nakho ngamandla. Ukungacaci okungapheli emsebenzini kuyingcindezi yangempela empilweni yengqondo, futhi akudingeki ukumunce ingunaphakade. Ukukhuluma ngako nomuntu omthembayo, noma nodokotela wengqondo noma udokotela uma ubunzima bukulandela ekhaya, akukhona ukusabela ngokweqile. Kuyindlela ogcina ngayo umsebenzi ocindezelayo ungabi ngokuthula impilo ecindezelayo.
Ukucaca kungenye yezinto ezinomusa kakhulu umholi azinikayo, futhi enye yezinto ezithule kakhulu. Uma kwenziwe kahle, akekho okubongayo ngakho, ngoba lokho abakuzwayo esikhundleni salokho ukuthi nje bayazi lapho beya khona. Lokho kuzola umsebenzi ozibuyekezela ngaphambi kokunyakaza kwanoma iyiphi inombolo.
Imithombo
- Neural Plasticity / PubMed Central, From Uncertainty to Anxiety: How Uncertainty Fuels Anxiety in a Process Mediated by Intolerance of Uncertainty
- Frontiers in Psychology / PubMed Central, Consequences of Team Job Demands: Role Ambiguity Climate, Affective Engagement, and Extra-Role Performance
- Corporate Rebels, Role Ambiguity: 60 Years of Research Reveals Why Unclear Expectations Destroy Performance
- PositivePsychology.com, What Is Locke's Goal Setting Theory of Motivation?