Amathiphu asheshayo
- Yehlisa ukuphefumula kwakho ngaphambi kokwazisa igumbi.
- Qamba ushintsho ngokusobala, ngaphambi kwamahemuhemu.
- Bheka labo abathulile ngemuva kwalokho.
Ukuhlelwa kabusha kuyavuza ngaphambi kokuba uqede ama-slide. Umzuliswano woxhaso uyawa. Ukuhlanganiswa kwezinkampani kumenyezelwa emhlanganweni okungekho ongawubuyisa. Noma yisiphi isimo sako, kukhona umzuzu othile wonke umholi awuqashelayo: umzuzu abantu abaqaphela ngawo ukuthi izinto sezizoshintsha, bese bephenduka bakubuke.
Abakwenzayo ngempela kulowo hhafu womzuzwana wukukufunda ukuze bathole ulwazi. Hhayi uhlobo olusememweni. Olunye uhlobo. Ingabe lokhu kuyasindeka? Ingabe silungile? Ingabe kufanele ngesabe? Uphendula lowo mbuzo ngobuso bakho nezwi lakho kudlule isikhathi eside ngaphambi kokuvula umlomo wakho, futhi impendulo yakho iyasabalala.
Lena yingxenye enzima yokuhola ushintsho uhlu lokuhlola lokuphathwa koshintsho oluvame ukuyeqa. Ungaba nohlelo lokwethula olungenaphutha kodwa usashiye umkhondo wokwethuka ngemuva kwakho, ngoba uhlelo akuyona yodwa into abantu abayimuncayo. Bamunca isimo sakho. Futhi oshintshweni lwangempela, isimo sakho sivame ukuba siphithene, okulungile. Umsebenzi wukufunda ukuzinza ngaphandle ngenkathi usazihlela ngaphakathi, nokukwenza ngaphandle kokuqambela noma ubani amanga.
Kungani ukwesaba kwakho kuhamba ngokushesha okwedlula uhlelo lwakho
Kunocwaningo oluqinile ngemuva komuzwa wokuthi izimo zomoya ziyathatheleka. Uprofesa waseWharton uSigal Barsade wachitha impilo yakhe efunda lokho akubiza ngokuthatheleka kwemizwa, indlela imizwa ehamba ngayo isuka kumuntu iya komunye ikakhulukazi kungekho onqumayo ukuyidlulisela. Sithatha izimo zemizwa yomunye komunye ngendlela esithatha ngayo iphimbo, ngethoni, ijubane, isimo somzimba, indlela umhlathi ohleleke ngayo. Umsebenzi kaBarsade wathola ukuthi iningi lalokhu kuhamba ngokungakhulunywa. Amagama ayingcezu encane yomlayezo.
Izinto ezimbili zenza lokhu kubaluleke kakhulu uma uhola. Abantu babuka noma ubani abambona ephethe eduze kakhulu kunalokho ababuka ngakho ozakwabo, ngakho isimo sakho somoya sinamandla okufinyelela ozakwabo angenawo. Futhi nakuba umuzwa omuhle nomuzwa omubi kokubili kusabalala, izindawo zokusebenza zivame ukukhulisa omubi. Ukukhathazeka kunethuba lokuqala.
Ngakho cabanga okwenzeka uma ungena emhlanganweni wabo bonke uphethe ukwesaba kwakho okuyimfihlo ngoshintsho. Awukugcini. Uyakusakaza. Inkulumo yakho esheshayo, ukuqina emahlombe akho, indlela oqhubeka ubheka ngayo ifoni yakho, konke kuyafundwa kudluliselwe futhi kwandiswe kulo lonke igumbi labantu ababevele benovalo. Bewuhlose ukubazisa. Ubangcolisile.
Uhlangothi oluphambene yiwona msebenzi wangempela. Uma ungena uzinzile ngempela, unika abantu okuthile abangakuboleka. Bayadamba kancane ngoba uzolile, futhi igumbi elizolile lenza izinqumo ezingcono, libuza imibuzo engcono, futhi lenza umonakalo omncane ephasishi ngemuva kwalokho. Ukuzola kwakho akukona ukuhlobisa. Kuthwala umthwalo.
Ukuzola akufani nokuthula
Nakhu lapho abaholi abaningi abanezinhloso ezinhle bephambuka khona. Bezwa ukuthi "ungasabalalisi ukwethuka" bese benquma ukuthi impendulo ukukhuluma kancane. Ukugcina amakhadi eduze. Ukumamatheka bese beqinisekisa. Ukulinda kuze kube konke kunesiqiniseko ngaphambi kokuba batshele noma ubani noma yini.
Lokho kubuyela emuva, futhi kubuyela emuva ngendlela ethile. Abantu bayazi uma kukhona okungalungile. Isikhala solwazi asifundeki njengokuzola. Sifundeka njengokufihlwa, futhi kuleso sithuli wonke umuntu uthulula umqagelo wakhe omubi kunayo yonke. Ihemuhemu lihlala lisabisa kakhulu kuneqiniso, ngoba ihemuhemu lakhiwe ngokwesaba futhi alinamaphethelo. Ukugodla akukwehlisi ukukhathazeka. Kumane kususa amandla akho okulubumba.
Umgomo akusiwo ukukhombisa ukuthi konke kulungile. Kaningi konke akulungile, futhi ukwenza sengathi akunjalo kushisa ukwethenjwa ozokudinga ukuze udlule ngempela entweni. Umgomo ukuba wumthombo ozinzile wolwazi lweqiniso, ngisho nalapho ulwazi lweqiniso lungaphelele noma lunzima.
Abacwaningi abafunda ushintsho ezimeni eziyaluzayo ngempela baqhubeka befinyelela kwinguqulo yalokhu. Bebhala ku-*Harvard Business Review*, uMichaela Kerrissey noJulia DiBenigno, abafunda indlela izibhedlela ezaqhuba ngayo ushintsho ngesikhathi sesiyaluyalu se-Covid, bathola ukuthi incwadi yamasu ejwayelekile yokuhamba kancane nangokuzinza yezinqobo ezincane nokwakha imifelandawonye ngokuthula ayilihambeli inhlekelele yangempela. Imizuzu eyaluzayo yingxenye lapho abantu bevuleleke kakhulu oshintshweni, futhi abaholi abaqamba isimo ngokusobala bese bahamba ngokucaca benza kangcono kunabaholi abanyathela ngokunyenya. Ubuqotho nokunquma, hhayi ukungacaci okududuzayo, yikho okuzolisa iqembu elesabile.
Indlela yokwethula ushintsho olunzima ngaphandle kokuqalisa i-alamu
Akukho kulokhu okudinga isimo esikhethekile. Kuwuqoqo lwezenzo ongazikhetha, futhi iningi lazo lwenzeka ngaphambi nangesikhathi somzuzu owutshela ngempela abantu.
Zizolise ngaphambi kokuzolisa noma ubani
Awukwazi ukwaba ukuzola ongenakho. Ngaphambi kwengxoxo, yenza umsebenzi womzimba ongakhazimuli wokukhipha uhlelo lwakho lwezinzwa e-alamu. Ukuphefumulela phandle okumbalwa okungasheshi. Izinyawo phansi. Xegisa ukubamba emahlombe akho nasezwini lakho. Lokhu akusona okuthambile okwengeziwe. Ithoni yakho nejubane lakho yiwona kanye migudu ingcindezi yakho ebingavuza ngayo, ngakho ukwehlisa ukuphefumula kwakho kwehlisa okwegumbi.
Qamba ushintsho ngokusobala, kusenesikhathi, nangamagama akho
Sho okwenzekayo ngaphambi kokuba omunye umuntu akusho kabi. Sebenzisa ulimi olucacile, hhayi inkungu yamabhizinisi. "Sinciphisa isabelomali ngamaphesenti ayishumi nanhlanu futhi lokho kusho ushintsho ethimbeni" kufika kangcono kunokuthi "singena esikhathini sokuhlelwa kabusha kwamasu." Ulimi olungacacile alusithambisi izindaba ezimbi. Lukhombisa ukuthi uyacasha, futhi abantu bazibophelela kakhulu.
Sho iqiniso ngalokho ongakwazi
Lesi yisinyathelo esihlukanisa abaholi abazinzile kwabesabayo. Ngeke ube nazo zonke izimpendulo. Kusho, ngamabomu. "Nakhu engikwaziyo. Nakhu engingakakwazi. Nakhu lapho ngilindele ukwazi okwengeziwe." Ukuqamba ukungabi nesiqiniseko ngokuzwakalayo kwenza izinto ezimbili ngesikhathi esisodwa: kuvimba abantu ekucabangeni ukuthi ufihla okuthile, futhi kubonisa ukuthi ukungazi kuyasindeka. Umholi ongahlala ngokuzola ngaphakathi kwesimo esingaphelele unika wonke omunye umuntu imvume yokwenza okufanayo.
Nika abantu okuthile abangakwenza
Ukwesaba nokungakwazi ukusiza kuyizihlobo eziseduze. Uma abantu bengakwazi ukwenza, ukwesaba akunandawo yokuya ngaphandle kokungena ngaphakathi, bese kuyavunda. Ngakho hlanganisa izindaba ezinzima nesinyathelo esilandelayo, noma sincane kangakanani. Into okumele igxilwe kuyo kuleli sonto. Isinqumo esisesandleni sabo. Indlela yokubuza imibuzo noma ukuveza izinkinga. Ukukwazi ukwenza kungenye yezidambisi ezisheshayo kunazo zonke zokwethuka, ngoba kuguqula into eyenzeka *ku*bantu kube yinto abanengxenye kuyo.
Kwenze kuphephe ukusho into esabisayo
Umcwaningi waseHarvard u-Amy Edmondson usechithe amashumi eminyaka kulokho akubiza ngokuphepha kwengqondo, umuzwa ohlanganyelwe wokuthi ungakhuluma, ubuze umbuzo onzima, noma uvume ukukhathazeka ngaphandle kokujeziswa ngakho. Umsebenzi wakhe wakamuva wenza icala eliqondile lokuthi lokhu kubaluleke *kakhulu* ngezikhathi ezinzima, hhayi kancane, yize kuyisikhathi kanye lapho izinhlangano ezinengcindezi zivame ukukunciphisa. Ngaphansi kokungabi nesiqiniseko, ulwazi oludinga kakhulu, isexwayiso sokuqala, ukuphikisa okuthule, ukuthi "ngicabanga ukuthi lokhu kuyiphutha," kufinyelela kuwe kuphela uma abantu bezizwa bephephile ngokwanele ukukusho. Ushintsho oluphathwe ngokuthula okwesabayo luwushintsho oluqhuba luyimpumputhe. Ngakho mema imibuzo obungathanda ukungayizwa, bese usabela kuyo ngaphandle kokuzivikela, ngoba indlela osabela ngayo embuzweni wokuqala onzima inquma ukuthi ukhona yini obuza owesibili.
Kusho ngaphezu kwakanye, futhi ungagijimeli phambili kwegumbi
Kukhona ugibe lwesikhathi ekuholeni ushintsho, futhi abaholi abaningi bawela kulo ngenxa yendlela ushintsho oluzwakala ngayo ngaphakathi.
Ngesikhathi umemezela ushintsho, ngokuvamile usuhlale nalo amasonto. Usuvele waba nokwethuka kwakho okuyimfihlo, wabuza imibuzo yakho, wenza ukuthula okuthile nalo. Usesezingeni lokwamukela. Ithimba lakho lisehoreni leziro. Uma ubazisa kanye bese uhamba ngokushesha uya ekwenzeni, awenzi ngempumelelo. Ugijima ushiya abantu abasamile emgceni wokuqala benovalo. Bafunda ijubane lakho njengophawu lokuthi awuqondi ukuthi lokhu kukhulu kangakanani, noma ukuthi awunandaba, futhi igebe liba wumthombo walo wokukhathazeka.
Isixazululo asikhazimuli futhi siyasebenza. Sho izinto ezibalulekile ngaphezu kwakanye. Abantu abasosizini abalumunci kahle ulwazi ngokokuqala, futhi umhlangano owodwa wabo bonke awubalwa njengokuxhumene. Phinda umlayezo oyinhloko ezimeni ezihlukene nangamagama ahlukene ezinsukwini namasonto. Lindela ukuthi imibuzo efanayo ibuyele, bese uyiphendula futhi njengokungathi kungokokuqala, ngoba kumuntu okhathazekile obuzayo, kunjalo.
Ijubane nalo libalulekile. Linganisa ukuphuthuma kwakho okubonakalayo nokuphuthuma kwangempela. Ezinye izinguquko zidinga ngempela ukunyakaza okusheshayo, futhi abantu bangakwazi ukumelana nokushesha uma beqonda ukuthi kungani. Kodwa ijubane elenziwe, ukujaha into engaphuthumi ngoba ukujaha kuzwakala njengobuholi, kumane kufafaze i-adrenaline egumbini ebelingayidingi. Nyakaza ngokushesha uma umzuzu ukudinga. Yehlisa ijubane ngokwanele ukuvumela abantu bafice uma kungadingi.
Qaphela labo abathulile
Abantu abakukhathaza kancane kunabo bonke oshintshweni bavame ukuba yilabo okumele ubaqaphele kakhulu.
Izimpendulo ezizwakalayo kulula ukuzibona futhi kulula ukuziphendula. Othile uyaphikisa emhlanganweni, uyabambisana, umoya uyacaca kancane. Ukwesaba okunzima kakhulu wuhlobo oluthule, abantu abathula, banqekuzise ikhanda, bese bephuma bethwele ukwesaba abangeke bakusho ngokuzwakalayo kuwe. Ukukhathazeka kwabo akunyamalali. Kuya eceleni ezingxoxweni zasephasishi nasemilayezweni eyimfihlo, lapho kukhula khona kungekho okuyiqiniso okulungisayo, bese kuvela kamuva njengabantu abahoxa ngokuthula noma bahamba.
Ukuthula akufani nokuthi ukwamukele. Ngemva kokwethula izindaba ezinzima, hamba uyothola abantu abangashongo lutho. Ukuxhumana okufushane, okuqondile, okuyimfihlo kwenza okwedlula noma yisiphi isimemezelo seqembu. "Unjani ngempela ngakho konke lokhu?" Bese uyeka ukukhuluma uvumele baphendule. Ngeke ulungise konke engxoxweni eyodwa, futhi awuzami. Wazisa abantu ukuthi bayabonwa, okuthi kokukodwa kususe inani elimangazayo lokushisa ekwesabeni.
Uma ukuzinza kuxega
Uzolahlekelwa ukuzola kwakho ngezinye izikhathi. Uzokhwifa emhlanganweni, noma uthumele i-imeyili obungafanele uyithumele, noma uvumele igumbi libone ukuthi ukhathazeke kangakanani ngempela. Wonke umuntu uyakwenza, futhi ngaphansi kwengcindezi yangempela kucishe kuqinisekiswe.
Abantu abakukhumbulayo akusiyo ukuthi ubuphelele yini. Kuwukuthi wabuya yini. Umholi othi "benginolaka kuwe izolo futhi lokho bekungalungile, izindaba zangethusa nami" akalahlekelwa igunya. Bafundisa ithimba lonke ukuthi ungantengantenga uphinde ululame, okuyinto eyodwa ewusizo kakhulu ukuyikholelwa uma konke kushintsha. Nalokho, kuyathatheleka.
Kukhona nomkhawulo kulokho ukuzinza okungakuthwala, futhi kufanele kukhulunywe ngeqiniso ngakho. Uma uhola udlula oshintshweni ngenkathi uhlakazeka ngokuthula, ulala ungalele bonke ubusuku, wesaba wonke ekuseni, ukhwifa abantu obathandayo ekhaya, lokho akuyona inkinga yobuholi yokudlula ngamandla. Kuwuphawu lokuthi uthwele okwedlula lokho noma yimuphi umuntu owakhelwe ukukuthwala yedwa. Khuluma nomuntu. Umeluleki wezengqondo, udokotela wakho, umuntu omethembayo ongaphandle kwesimo. Abaholi abazinzile akubona labo abangalokothi badinge usizo. Yilabo abaluthola ngaphambi kokuba baphuke, ukuze basamile lapho abantu babo bebadinga kakhulu.
Ushintsho luzoqhubeka lufika. Luhlala lwenza kanjalo. Inguqulo yakho engaluhlangabeza ngaphandle kokuthungela igumbi ngomlilo yinto oyakha emizuzwini ejwayelekile bese uthembela kuyo kwenzima, futhi abantu abakuzungezile bazokuzwa umehluko kudlule isikhathi eside ngaphambi kokuba bawuqambe.
Imithombo
- Harvard Business Review, How to Successfully Drive Change When Everything Is Uncertain (Michaela J. Kerrissey and Julia DiBenigno)
- Harvard Business Review, In Tough Times, Psychological Safety Is a Requirement, Not a Luxury (ucwaningo luka-Amy C. Edmondson nozakwabo)
- Knowledge at Wharton, Leadership Influence: Controlling Emotional Contagion (Sigal Barsade)
- Sigal Barsade, The Ripple Effect: Emotional Contagion and Its Influence on Group Behavior (Administrative Science Quarterly)