Amathiphu asheshayo
- Yiba ngongayekethisi entweni eyodwa, hhayi kukho konke.
- Bonga noma ubani ophakamisa inkinga kusenesikhathi.
- Vuma amaphutha akho ngokuzwakalayo.
Kwenye indawo endleleni, abaningi bethu sathatha isibalo esithulile: uma imiphumela ibalulekile, othile kufanele azwe ukushisa. Ingcindezi iyinjini. Ukwesaba kuwuphethiloli. Xegisa ukubamba bese umsebenzi uba buthaka.
Kuyindaba ehlelekile, futhi ayilungile. Hhayi engalungile ngendlela ezizwisa kamnandi, yokwehlisa izinga. Engalungile ngendlela yalokho ubufakazi obukubonisa ngempela. Amathimba enza umsebenzi onzima kakhulu, ongcono kakhulu iminyaka ngeminyaka akuwona ashisa kakhulu. Angalawo lapho izinga liphakeme ngempela negumbi liphephe ngempela ngasikhathi sinye. Lezo zinto ezimbili azilwi. Zingozakwabo.
Uma uke waphatha noma ubani, noma wafisa, cishe uwuzwile umdonso wokukhetha okungamanga. Yiba umphathi ofuna okuningi othola imiphumela futhi asheshe abantu. Noma yiba umphathi omuhle wonke umuntu amthandayo kuyilapho umsebenzi untanta. Lena yindatshana emayelana nenketho yesithathu, leyo abantu abaningi abangazange bayiboniswe.
Amadayela amabili, nokuthi kungani abaningi bethu sazi elilodwa kuphela
Cabanga amadayela amabili ahlukene ephaneli.
Idayela lokuqala amazinga: ukuthi izinga liphakeme kangakanani, ulindele kangakanani, ukuthi ukuchaza ngokucacile kangakanani ukuthi okuhle kubukeka kanjani futhi ubambelele kubantu kukho. Idayela lesibili ukuphepha: ukuthi kulungile kangakanani ukukhuluma, ukuvuma iphutha, ukubuza umbuzo oyisiwula, ukusho ukuthi "ngisemuva," noma ukuphikisa umphathi ngaphandle kokuba kukubize.
Izindawo eziningi zomsebenzi zikuphatha lokhu njengedayela elilodwa. Khuphula izidingo bese ucabanga ukuthi wehlisile ukuphepha. Kwenze kube nomusa futhi kufudumele bese ucabanga ukuthi wehlisile izinga. Ngakho abantu bakhetha umzila.
Umcwaningi we-Harvard u-Amy Edmondson wachitha amashumi eminyaka ebonisa ukuthi ngamadayela ahlukene, nokuthi umlingo usekhoneni lapho womabili ephakeme. Ukwenza ibalazwe njengezindawo ezine. Amazinga aphansi nokuphepha okuphansi kukunika ukunganaki, abantu benza okuncane kakhulu ukuze bahlale bengekho enkingeni. Ukuphepha okuphakeme kodwa amazinga aphansi kukunika indawo ekhululekile esebenza kancane ngokuthula. Amazinga aphakeme kodwa ukuphepha okuphansi, yilokhu okuyikho ngempela amasiko amaningi "anengcindezi ephezulu," kukunika ukukhathazeka: abantu bafinyelela izinombolo kuyilapho befihla izinkinga, ngoba ukuveza inkinga kuzwakala kuyingozi. Ikhona kuphela lokugcina, amazinga aphakeme kanye nokuphepha okuphakeme, elikubeka kulokho u-Edmondson akubiza ngendawo yokufunda, lapho abantu bezama ngempela, beqambe okwaphukile kusenesikhathi, futhi bathuthuke ngempela.
Nansi ingxenye efanele ukuhlala nayo. U-Edmondson uchithe iminyaka elungisa ukufundwa okungalungile okukodwa okuthile komsebenzi wakhe, umqondo wokuthi ukuphepha kwengqondo kusho ukwenzela abantu kalula. Akunjalo. Ukuphepha ngaphandle kokuziphendulela akulona ithimba elisebenza kahle. Liyithimba elikhululekile. Njengoba isifingqo esisodwa somsebenzi wakhe sikubeka, awukwazi ukuba nokuphepha kwengqondo kwangempela ngaphandle kwabantu abazi okulindeleke kubo befuna ukuthuthuka. Izinga lihlala liphakeme. Okushintshayo ukuthi ukwehluleka kulo kungasindeka yini.
Ukuthi "ingcindezi ephakeme" yenzani ngempela emsebenzini
Kukhona isizathu sokuthi ubuhle obuqhutshwa ukwesaba ekugcineni buzidle, futhi kungokomzimba.
Izikhathi ezifushane zengcindezi zingakulola. Yilokho umzimba owenza umsebenzi wawo. Kodwa lapho ingcindezi ingapheli, impendulo yengcindezi ihlala ivuliwe, futhi lokho kuyisilwane esihlukile. I-Cleveland Clinic ichaza ingcindezi engapheli njengokuvuselelwa okuqhubekayo okubangela ukuguga nokwephuka emzimbeni, kuvela njengekhanda elibuhlungu, umfutho wegazi ophezulu, ukuqina kwemisipha, ukukhathala, inkinga yokulala, nokushelela kuye ekukhathazekeni nasesimweni sengqondo esiphansi. Akukho kulokho okwenza noma ubani abe ngcono emsebenzini wakhe.
Izindleko ezithule kakhulu zisekucabangeni ngokwakho. Izingxenye zobuchopho ozidinga kakhulu emsebenzini, lezo eziphatha ukugxila, inkumbulo, nokwahlulela okuhle, yizona kanye ingcindezi engapheli eziqedayo. Umuntu osebenza ngokwesaba akalona uhlobo lwakhe olubukhali kakhulu. Uhlobo oluncishisiwe: unokuphendula okuningi, unokuzivikela okuningi, mubi kakhulu emsebenzini owakhayo nonakekelayo izinga eliphakeme okuthiwa liyawudinga. Ngakho into ephikisanayo yendawo enengcindezi ephezulu ukuthi yehlisa lona kanye ikhono ezama ukulikhipha.
Pho uligcina kanjani izinga liphakeme nokwesaba kuphansi?
Yile nhliziyo ephathekayo yakho. Amanyathelo ambalwa enza umsebenzi omningi.
Yiba oqinile ngezinto ezimbalwa, ungabi onenkani ngakho konke. Ukufuna ukuphelela kukho konke akufundeki njengamazinga aphakeme. Kufundeka njengomphathi ongeneliseki, futhi abantu bayeka ukuzama ukufunda okubalulekile. Iseluleko se-Harvard Business Review ukukhetha into eyodwa noma ezimbili ofuna ukwaziwa ngokugcizelela kuzo, ikhwalithi yangempela, ake sithi, noma ukuhlale ulungele, bese ubambelela lapho. Okucacile, okuncane, okungayekethisi kudlula okusabalele nokukhathazayo.
Hlukanisa izinga nomuntu. "Lo mdwebo awukafiki lapho, nali igebe" kumayelana nomsebenzi. "Uhlala wenza lokhu" kumayelana nokubaluleka kwabo. Okokuqala kugcina izinga liphakeme nosongo luphansi. Okwesibili kwenza okuphambene. Abantu bangathwala impendulo enzima eningi uma iqondiswe ngokusobala emsebenzini futhi ingakuhlangothi lwabo ngokusobala.
Kwenze kube okujwayelekile ukuveza izinkinga kusenesikhathi. Uphawu olukhulu kunazo zonke lwethimba elinempilo elinamazinga aphakeme yindlela izindaba ezimbi ezihamba ngayo. Uma umuntu engangena athi "Ngicabanga ukuthi sizophuthelwa yilokhu, nakhu engingakwenza," bese ethola ukubongwa esikhundleni sesijeziso, unento eyivelakancane. Vuza umuntu ophakamisa ubungozi, hhayi nje umuntu ofinyelela umgomo. Ngaphandle kwalokho uqeqesha wonke umuntu ukuthi afihle.
Vuma amaphutha akho ngokuzwakalayo. Uma uthi "Ngikwenze kabi lokho, nakhu engikufundile," awululazi igunya lakho. Ubonisa lonke ithimba ukuthi ukwehluleka kuyinto oluluka kuyo, hhayi into oyifihlayo. Ucwaningo luka-Edmondson lukhomba ngendlela efanayo: abaholi abavuma ukuthi bangaphutha futhi becela imibono bathola ubuqotho obuningi, futhi ubuqotho yibo amazinga aphakeme asebenza ngabo.
Hlanganisa ukwelulwa nokwesekwa. Izinga eliphakeme elingenalusizo kumane kuwukumisela ukwehluleka. Uma ucela into enzima, kusho ngokusobala, bese ubuza ukuthi badingani ukuze bakufeze. Umlayezo ufika njengokuthi "Ngikholwa ukuthi ungakwenza lokhu futhi ngikukho nawe," okuphambene ncamashi nomlayezo owuthunyelwa ukwesaba.
Ukuhlola okusheshayo
Lapho ungaqiniseki ukuthi utsheka ngakuphi, zibuze imibuzo emibili ngokulandelana. *Ingabe izinga licacile futhi liphakeme ngempela lapha?* Futhi *ingabe kuphephile ukuthi lo muntu angitshele iqiniso ngokuthi kuhamba kanjani?* Uma ungakwazi ukuphendula ngo-yebo kokubili, uyazi ukuthi yiliphi idayela okufanele uliphendule. Abaholi abaningi abacabanga ukuthi banenkinga yamazinga empeleni banenkinga yokuphepha. Ithimba liyalazi izinga. Bamane besaba ukukutshela ukuthi baphi ngempela ngokumelene nalo.
Lapho kukhulu kunokushintsha okuncane kokuphatha
Kwesinye isikhathi ingcindezi ethimbeni ayiveli endleleni eliqhutshwa ngayo. Ivela endaweni ejulile, umuntu ocwila ngokuthula, isiko elibe liqhutshwa ukwesaba isikhathi eside kangangokuthi umphathi oyedwa onomusa akakwazi ukususa yedwa, noma umthwalo wakho njengomholi welulwe wedlula lokho okusimeme.
Uma uqaphela othile ethimbeni lakho ebonisa izimpawu zangempela zokucindezeleka, ehoxile, ekhathele, engesiye yena amasonto, into eluncedo kakhulu ongayenza akuyona inkulumo egqugquzelayo. Ukubheka kwangempela nokukhomba okucacile kuye osizweni lwangempela: uhlelo lokusiza abasebenzi lwenhlangano yakho uma lukhona, udokotela, uchwepheshe wempilo yengqondo. Awusiyena udokotela wabo wengqondo, futhi akudingeki ube nguye. Kudingeka nje ube ngumuntu oqaphele futhi owenze kwaba lula ukuthola usizo.
Futhi uma umuntu osebenza ngokushisa kakhulu nguwe, kuthathe njengento ebalulekile. Ubuholi obuqinile akuyona into ongayenza mbumbulu ngenkathi usha. Ukugcina izinga eliphakeme iminyaka kungenzeka kuphela uma ungazideli ukuze ukwenze. Lokho akusona ukuthobela okuthambile. Kuyiphuzu lonke. Abaholi amathimba abo enza umsebenzi wawo ongcono kakhulu, futhi ahlale, yilabo abenza ubuhle bazwakale bungenzeka esikhundleni sokujezisa, kuwo wonke umuntu egumbini, kubandakanya nabo.
Imithombo
- Harvard Business Review, Sebenzisa Amazinga Aphakeme Ukugqugquzela Abasebenzi
- NeuroLeadership Institute, Ukuphepha Kwengqondo Nokuziphendulela: Imibono Emithathu Evela Engxoxweni ka-NLI No-Amy Edmondson
- Harvard Business School Working Knowledge, Izinyathelo Ezine Zokwakha Ukuphepha Kwengqondo Amathimba Asebenza Kahle Awadinga Namuhla
- Cleveland Clinic, Ingcindezi: Izimpawu, Ukulawula Nokuvimbela